Reviews of The Ritz-Carlton, Amman 5 stars
Amman, 5th Circle, Al Kindi Street, Abdoun, 11185 Amman, Jordan
#7 of 175 hotels in Amman
Guests' ChoiceReview score
Based on 601 hotel reviews
9.2Score breakdown
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Cleanliness
9.6
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Comfort
9.6
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Location
9.4
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Facilities
9.4
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Staff
9.4
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Value for money
8.8
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Free WiFi
9.4
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Reviewed: 3 July 2023
Dalia
United Arab Emirates21 reviews5 helpful votes10“Comfortable and Beautiful”- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King, City view
- • Stayed 3 nights
Everything about the stay was perfect, room was great, view was great, facilities and pool were brilliant and staff and customer service were the cherry on top
Stayed in June 2023
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Reviewed: 25 June 2023
Araz
Lebanon9 reviews10Exceptional- • Leisure trip
- • Couple
- • Club lounge access, Guest room, 1 King, City view
- • Stayed 3 nights
- • Submitted via mobile
every thing
Stayed in June 2023
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Reviewed: 24 June 2023
Wael
Germany2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 1 King, City view
- • Stayed 3 nights
- • Submitted via mobile
Everything was perfect, the hotel , rooms, the staff were very helpful. Everything was luxurious, high quality, and unique. Thank you Mahmod And Leah from the reception you are awesome! And special thanks to the pool team !
Stayed in June 2023
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Reviewed: 20 June 2023
Taslimah
United Kingdom3 reviews2 helpful votes10“clean, serene, luxurious, indulgent”- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King, City view
- • Stayed 2 nights
honestly couldn't fault it
amazing breakfast, good quality foods. couldnt fault the service of the waiters they were more than happy to accommodate. we didnt pay for breakfast it was given to us complimentary which made our entire stay even better.
Stayed in June 2023
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Reviewed: 18 June 2023
Anas
Jordan3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Premier Deluxe, Guest room, 1 King, City view
- • Stayed 1 night
- • Submitted via mobile
Nothing
Rooms. Service. Facilities
Stayed in June 2023
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Reviewed: 16 June 2023
Theresa
Australia14 reviews4 helpful votes10“Amazing - we loved our stay”- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 3 nights
- • Submitted via mobile
The people - amazing start to finish
Stayed in June 2023
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Reviewed: 10 June 2023
Mohammed
Saudi Arabia16 reviews3 helpful votes10“amazing experience”- • Business trip
- • Solo traveller
- • Deluxe, Guest room, 1 King, City view
- • Stayed 2 nights
- • Submitted via mobile
nothing at all
everything is perfect staff extremely helpful, professional & friendly room spacious & luxurious
Stayed in June 2023
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Reviewed: 10 June 2023
Lara
Saudi Arabia32 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Premier Deluxe, Guest room, 1 King, City view
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Everything
Stayed in June 2023
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Reviewed: 9 June 2023
Mohamed
Egypt27 reviews2 helpful votes10“Amazing luxury hotel”- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King, City view
- • Stayed 2 nights
- • Submitted via mobile
Everything was amazing , it’s the ritz
Stayed in May 2023
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Reviewed: 8 June 2023
Essam
United Arab Emirates1 review10“Homey”- • Business trip
- • Group
- • Deluxe, Guest room, 1 King, City view
- • Stayed 1 night
- • Submitted via mobile
A/C maybe could have been a little bit better
I liked the breakfast menu especially the bakery
Stayed in June 2023
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Reviewed: 7 June 2023
Tony
Romania7 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King, City view
- • Stayed 2 nights
If you want a quiet dinner, don't go to Roberto's. The place is divided between parties and a la carte services.
Stayed in June 2023
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Reviewed: 6 June 2023
Hamad
Qatar55 reviews2 helpful votes10“Great choice”- • Business trip
- • Solo traveller
- • Premier Deluxe, Guest room, 1 King, City view
- • Stayed 3 nights
- • Submitted via mobile
nothing
everything was great
Stayed in June 2023
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Reviewed: 5 June 2023
Haitham
Kuwait19 reviews7 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Premier Deluxe, Guest room, 2 Queen, City view
- • Stayed 5 nights
- • Submitted via mobile
high standard facility
Stayed in May 2023
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Reviewed: 1 June 2023
Qurat
United Kingdom16 reviews3 helpful votes10“amazing! probably best stay ever.”- • Leisure trip
- • People with friends
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 2 nights
- • Submitted via mobile
the fact is new and super clean
Stayed in May 2023
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Reviewed: 29 May 2023
Maariyah
United Kingdom8 reviews1 helpful vote10“Truly a 5 STAR experience!!”- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 1 King, City view
- • Stayed 4 nights
- • Submitted via mobile
Nothing at all!
Our entire experience in this hotel was fantastic, start to finish. The staff are exceptional, very polite and welcoming. They go above and beyond to make you feel at home and comfortable. The restaurants are to am excellent standard. Breakfast in Ambrose is superb! Plenty of delicious options. I especially would like to thank Ahmed Farsi, who is the team leader in Ambrose Restaurant. He specially sent us a letter with a jar of Zaatar and fine olive oil to our room as a gift after hearing we had not tried Zaatar before! There is also Leah at the reception, she was very helpful and sweet. She made sure we knew all the best spots to hang out in Amman and would always be there when we returned to ask how we found it. Also thanks to Osama at the reception who ran around for us making sure our Uber came to the right spot in the hotel. These are a few examples I have mentioned but the staff could not have done more to make us feel at home. There is nothing that is too much for them and they open heartedly help you. The personal touches were definitely noted and I will go as far as to say, this has been the best hotel I have stayed in so far!! The hotel is fairly new, only just celebrating its first year anniversary. However the service and amenities are impeccable. You would think it has been there for a while. The decor and luxury of this hotel is far beyond what I expected. The grandeur carries throughout the hotel, from entering the grounds to the lifts to the floors and then the bedrooms. Our room was remarkable, wonderful sized bedroom and bathroom. Much larger than any hotel we have seen before. A large walk-in wardrobe and a lovely walkway to your bedroom. The decor is very elegant and of great quality. Overall, its been the best stay we have had anywhere. The Ritz-Carlton just made our stay in Amman all the better! Comjng home to this place after a busy day was the icing on the cake. We will definitely be returning on future visits to the city!
Stayed in May 2023
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Reviewed: 28 May 2023
Joris
Netherlands10 reviews4 helpful votes10“fantastic!”- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King, City view
- • Stayed 2 nights
- • Submitted via mobile
the club lounge is not so great - food is mediocre and with the nice restaurants the ritz offers, its kind of unnecessary to book the club lounge
the rooms and breakfast are astonishing! its the ritz, i mean…what else to say! staff so great as well!!
Stayed in May 2023
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Reviewed: 24 May 2023
Soliman
Saudi Arabia43 reviews8 helpful votes10“thanks”- • Leisure trip
- • Solo traveller
- • Club lounge access, Guest room, 1 King, City view
- • Stayed 2 nights
- • Submitted via mobile
nothing
everything
Stayed in April 2023
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Reviewed: 23 May 2023
Yuanlin
United States1 review10“Unforgettable experience, fist class hotel.”- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 1 King, City view
- • Stayed 1 night
Nothing. I love it all.
I love the people who work there, particularly the receptionist Ashraf. He is so accommodating, kind, professional, and caring. Love his smile as well. The young guys who work at pool area are also very nice. They are the gem of Ritz Carlton.
Stayed in May 2023
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Reviewed: 21 May 2023
Susan
Mexico60 reviews13 helpful votes10“A beautiful new hotel”- • Leisure trip
- • Solo traveller
- • Deluxe, Guest room, 1 King, City view
- • Stayed 3 nights
- • Submitted via mobile
I loved everything
I loved everything! Beautiful design, impeccably clean, every single member of the staff was exceptional- kind, friendly and professional. The room was large and beautiful.
Stayed in May 2023
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Reviewed: 21 May 2023
Sadad
Iraq8 reviews9.0“keep it as it is.”- • Leisure trip
- • Solo traveller
- • Deluxe, Guest room, 1 King, City view
- • Stayed 2 nights
- • Submitted via mobile
car entrance is not clear, I struggled until I found my friend who came to pick me up.
electrical curtains
Stayed in April 2023
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Reviewed: 15 May 2023
Kinan
Syria16 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Premier Deluxe, Guest room, 1 King, City view
- • Stayed 4 nights
- • Submitted via mobile
New luxurious hotel. Welcoming staff. The interior designer did a great job. Two excellent choices fro breakfast, we liked Soliel.
Stayed in May 2023
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Reviewed: 10 May 2023
James
United Arab Emirates70 reviews10 helpful votes10“This hotel was perfection in every way.”- • Leisure trip
- • Couple
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 2 nights
- • Submitted via mobile
nothing.
Everything especially the beautiful pool.
Stayed in May 2023
-
Reviewed: 6 May 2023
Lama
Canada1 review8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 7 nights
- • Submitted via mobile
Cleanliness
Great location and very friendly and accommodating staff. I was disappointed with the cleanliness of the rooms even when pointed out the fix was not satisfactory.
Stayed in May 2023
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Reviewed: 1 May 2023
Wael
United Arab Emirates6 reviews9.0Superb- • Leisure trip
- • Couple
- • Premier Deluxe, Guest room, 1 King, City view
- • Stayed 1 night
- • Submitted via mobile
Resturant does not stay beyond 11:30 pm
The entire experience, starting from door keeper , conceriage , front desk, hotel atmosphere, vallet parking, all as the package was outstanding.
Stayed in April 2023
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Reviewed: 29 April 2023
Kadmany
Israel1 review10“amazing”- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 3 nights
- • Submitted via mobile
every thing
Stayed in April 2023
