Nothing.

The location in Karen. Very clean and very secure. Good breakfast. Staff were very friendly.

Stayed in April 2024

Nothing, everything very good.

Staff were all exceptionally pleasant and helpful. Very peacful and restful stay

Stayed in January 2024

nothing

location, staff, the property

Stayed in December 2023

Nothing to dislike.

The lovely authentic style and furnishings, which were matched by the friendly, helpful, accommodating and happy staff. It was just a quick stopover for a couple of days but definitely stay again.

Stayed in December 2023

The pillows were uncomfortable.

Staff was very friendly and helpful.

Stayed in December 2023

Nothing, it was perfect.

Tranquil and lovely! We had a wonderful stay. As soon as we entered the gates we immediately felt relaxed and comfortable. Everything is spotlessly clean and the staff were so helpful and friendly. We also loved the location- so close to all the things we wanted to do in Karen. Also as an extra bonus, they donate 100% of their proceeds to a local children’s charity. Definitely recommend Acacia Tree!

Stayed in September 2023

Absolutely beautiful hotel. Great location, close to everything we needed. The staff was very accommodating and helped us with checking us in late, laundry etc. Would love to stay again some day.

Stayed in September 2023

Clean, quiet, beautiful landscaping, flowers, plants. All staff are friendly and helpful. Have stayed here 3 times and have never been disappointed. Food is really good. Nice outside dining area. Gift shop is a good addition. Great location.

Stayed in May 2023

You do need to be mindful of noise; the corridors can echo and if you have rooms the side of the cafe then you will be aware of them setting up in the morning. There is also a very annoying high pitched noise connected to a pump that will annoy if you have rooms at the back - I believe they are sorting this though - they need to! I would recommend putting mosquito nets in all the rooms as they seem to have been removed and are needed. Service from the kitchen can be slow and their is no alcohol license so you need to take your own if you want wine or a beer with a meal.

When travelling through Nairobi we always choose to stay at Acacia Tree Lodge. It is perfectly located in the Karen, is very secure and a safe area and provides a very 'home away from home' personal service. It is relatively small so as not to be too busy and with the addition of the cafe now provides food and beverage options throughout the day. Service is always very friendly and helpful. We book airport transfers through the lodge and they can also assist with booking any local tour arrangements etc.

Stayed in May 2023

Room are spacious and very clean.

Stayed in April 2023

Just the choppy Wifi in the farthest rooms Otherwise all was good

I really liked the friendly service and attention to detail. When wifi was choppy the staff went out of their way to ensure this issue was sorted. I like that this place is in Karen and surrounded by nature and close proximity to the Giraffe center and other cultural shopping places.

Stayed in April 2023

Acacia Tree Lodge is located in a serene area in Karen. The rooms are spacious and clean, and the staff is super friendly. They have a beautiful garden restaurant, where they serve delicious meals. I've been here multiple times and keep on coming back!

Stayed in April 2023

Room safe needs to be a little bigger.

Very good but could have a little more variety like a continental breakfast as well.

Stayed in April 2023

We didn't like that at one morning the gras was sprayed with anti insect fume. It was a terrible disturbance, knowing that that fumigation material is toxic when breathing in.

The kindness and always happy faces of the staff. Everybody was trying to make our stay as memorable as possible. "our group and also friends will always come back.

Stayed in March 2023

Not so hard cushions

The helpfulness of the staff

Stayed in March 2023

Unfortunately, the building is not very soundproof, so that you'll hear people checking in and out at night if you have light sleep.

Our stay at Acacia Tree Lodge was wonderful. All members of the staff are always very kind, helpful and attentive. The property and rooms are well furnished and always clean. Breakfast and dinner à la carte were delicious.

Stayed in March 2023

The staff was extremely polite and attentive. Smiling all the time….

Stayed in March 2023

Above each door, there is a one inch open gap, meaning that sound propels directly from the rooms into the shared corridor. This seemingly completely unnecessary opening means that one could hear talks from other rooms. This has been shared by many reviewers and I do not understand why it cannot be fixed.

We really enjoyed our stay here, especially in regards of the serene and quiet location. Sitting in the garden and just enjoying the sound of birds chirping was really soothing. The staff are really excellent and accommodating. The breakfast was very nice, being served outdoors with an egg station. No crowds whatsoever, making us feel we are alone at the hotel.

Stayed in December 2022

Nothing.

Beautiful grounds. Rooms are clean and well equipped. Staff is friendly. Great place to stay

Stayed in December 2022

Courteous staff and surrounding area

Stayed in October 2022

What a find! Was made to feel so much at home. Staff really couldn't have done more to make my stay memorable. The proceeds also go to a very worthy cause.

Stayed in December 2022

The vacuuming of room should be thoroughly done after each guest because of little particles and hair that might be left over by outgoing guests. The pillows and mattresses are good but could be firmer for older people with osteoporosis or arthritis.

The staff are generally kind people. They are eager to be of help always. The food is great: either the complimentary breakfast or à la carte.

Stayed in November 2022

freshly cooked breakfast in a great setting

Stayed in October 2022

Couldn’t fault this place. Amazing vibe for good price. Thank you to Collins in the restaurant who really was the highlight of our stay

Stayed in October 2022