Burhani Tower, Abdel Nasser Rd Bondeni, Mombasa, 20101 Mombasa, Kenya
#29 of 48 hotels in Mombasa
Guests' ChoiceBased on 481 hotel reviews
6.8Cleanliness
7.4
Comfort
7.4
Location
8.0
Facilities
6.9
Staff
8.3
Value for money
7.5
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 April 2024
Abel
KenyaBreakfast is served very late.. For people waking up earlier to go about their business,they get very disappointed. Kindly prepare your breakfast earlier.
The room was neat, and the receptionist was helpful .
Stayed in April 2024
Reviewed: 10 April 2024
Ottie
United KingdomMy recent stay at this place was overall decent, but the noise levels were a significant drawback. The constant noise made it challenging to get a good night's sleep, which affected the overall quality of my stay. If noise sensitivity is a concern for you, it's worth considering alternative options.
It was an ok place for the price
Stayed in April 2024
Reviewed: 8 March 2024
Julia
GermanyNo water in the shower in the evening
The guy from the reception was really friendly
Stayed in March 2024
Reviewed: 22 February 2024
Diana
GermanySmall rooms, partly without windows. Had to change rooms because AC didn't work. Breakfast not very good, only white bread with eggs.
Located near city center. Friendly staff. Nice panorama view from rooftop with sunsets. Theoretically you could use the pool which however is quite dirty.
Stayed in December 2023
Reviewed: 17 February 2024
Christos
GreeceOur room looked rather tired and bathroom was a bit smelly.The mosque next door can give light sleepers some late night trouble.
Excellent location ,only 30 minutes walk from fort Jesus. The young girls at the reception were helpful and charming.The swahili breakfast was good.Wifi was speedy.
Stayed in February 2024
Reviewed: 16 January 2024
Kikowani
United KingdomExcellent breakfast
Stayed in January 2024
Reviewed: 14 January 2024
Erick
KenyaA working fridge
For this type of facility, breakfast was great and varied, the bed was great
Stayed in January 2024
Reviewed: 10 January 2024
Margaret
KenyaBreakfast; the staff were not friendly and utensils were not clean.
Location
Stayed in November 2023
Reviewed: 3 January 2024
Ruth
Democratic Republic of CongoNothing
I liked the staff😁 Mostly Emily, she was kind, ready to help, and caring. The breakfast was good. The location is good, in town and accessible. Can’t forget to mention the AC, no need to worry about the heat in Mombasa and a fridge in every room
Stayed in December 2023
Reviewed: 11 December 2023
Philip
United StatesSecurity didn't seem very strong.
You get what you pay for. The location is great and the price is very affordable. Breakfast was simple and adequate. Staff were pleasant enough. It's nothing too special.
Stayed in December 2023
Reviewed: 13 November 2023
Phindile
South AfricaI showered with cold water, I didn’t know how to operate the geyser 😊
The location was very good, central and just 10 minutes away from the airport.
Stayed in October 2023
Reviewed: 28 October 2023
Azeezat
QatarNo water on one morning, though resolved very quickly
Reasonably priced room, in good location in Old Mombasa
Stayed in October 2023
Reviewed: 9 October 2023
Jurek
AustraliaDue to it's central location it gets fairly loud around sunrise, but other than that, no issues
The staff were amazing, the girls at the reception helped us out a lot in Mombasa. The rooms had AC so you could stay cool at night.
Stayed in October 2023
Reviewed: 29 September 2023
Mr
United StatesDining area was unclean
New lodging building
Stayed in September 2023
Reviewed: 19 September 2023
Carsten
Germanyno mosquito net (but at least I could affix my own), old bathroom
location, breakfast, newly renovated room, security
Stayed in September 2023
Reviewed: 4 September 2023
Michal
BelgiumI liked the breakfast very much. The location of the hotel was really good.
Stayed in August 2023
Reviewed: 1 August 2023
Anes
KenyaSmall and no services
Clean
Stayed in July 2023
Reviewed: 15 July 2023
Nadja
KenyaThe room was not in a perfect condition (shower) and the shelf only had one hanger. The breakfast was disappointing.
It's easy to find, city center, good price, kind and understanding staff at the reception.
Stayed in July 2023
Reviewed: 1 July 2023
Mustafa
Kenyait didn’t seem like the room including the beds was clean enough and the breakfast was not good
it was in a good location, right at the center of Mombasa and close to two Mosques
Stayed in June 2023
Reviewed: 1 June 2023
Anthony
United KingdomThings did malfunction a lot....hot water, shower controls ,toilet seat,TV, But the staff moved us to another room/. Rooms. No tea making facility
Great staff
Stayed in May 2023
Reviewed: 11 May 2023
Zuu
KenyaNot having parking
Breakfast was fair…location was not very condusive
Stayed in May 2023
Reviewed: 3 May 2023
Ghada
Kenyathey said it included breakfast and there was no breakfast
AC, location
Stayed in May 2023
Reviewed: 16 April 2023
Glenn
SwedenIt was too close to a mosque, very loud, very disturbing
very fresh room, clean and nice furnitures
Stayed in March 2023
Reviewed: 28 March 2023
Geoff
United KingdomThe building is quite noisy, especially if the other guests are inconsiderate. Both of the windows in my room looked out on to the corridors.
The location is good, reception staff, and front door security are helpful and friendly. A fridge was in the room and the bathroom was a good size. Decent coffee shop on the ground floor of the building.
Stayed in March 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content