The toilets and the bathroom were in poor condition and the bed linens were washed in a lye-based detergent and I developed a mild rash from sleeping in them.

The front desk staff was very friendly and helpful. I liked the location: Very close to excellent street food and the airport.

Stayed in March 2024

The Breakfast was not really good and the process was taking much time (we went there at 6:30 and it took long). Also the rooms where not so modern and the personal was not very friendly.

The room had an AC which is quite nice for the price. Also Breakfast was offered.

Stayed in March 2024

The location is difficult to get to and there is nothing really redeeming about the property. Meals were. Equally basic but OK.

This is a very basic hotel with few redeeming features. It's reasonable value for money and close to the SGR Terminus but still requires a boda boda ride to and fro. Staff were competent and helpful.

Stayed in March 2024

Location area are poor surrounding. No restaurants or cafees there.

Hotel was ok in that price. Staff are nice and helpfull. Near trainstation are the only reason why stay here. Motobike taxi 10 min. Breakfast are very good and restaurant make food in order too.

Stayed in February 2024

Fast internet, good breakfast and friendly staff

Stayed in February 2024

No alcohol A bit noisy by night (street and old Air Conditioning)

Not expansive Good restaurant Nice staff Good wifi

Stayed in September 2023

All good

Balcony

Stayed in July 2023

To be honest I think it should be a lot cheaper for what you get!

The hotel is very basic, but exactly what you need to serve the purpose of just stopping over in Mombasa. Comfy bed, spacious room and they have a restaurant (not the best for vegetarians but was fine). Very friendly and accommodating staff!

Stayed in July 2023

Staff were superb

Stayed in June 2023

Order a warm meal was difficult. It took 3 hours between Order and eating.

Near to the trainstation. And airport

Stayed in February 2023

Just as we arrived at the Coastgate, the heavens opened and it poured with rain! Which was refreshing but I think lots of windows were opened to let the fresh air in, as it had been really muggy. I think as a result, there were a good few crawlie bugs, including a gorgeous foot long millipede that checked in with us too! It wasn't a major problem, just worthy of note that it's a very rural setting. To be honest, if you're really freaked out about bugs, consider staying in another country!

Our little team stayed here for one night only, in preparation to catch the SGR the next morning to go to Nairobi. This was an absolute gem of a place, a little tricky to find if I'm honest once we were in the hubub of the town, but using Google Maps we got there without a fuss. We were greeted and assisted at the entrance to the hotel and shown to our rooms. For a budget hotel, I have to say, this really was a great stay. The beds were very comfortable, the mossie net over the bed was quite attractive and really functional, and the shower and loo was lovely and clean. There was good aircon too for those that needed it and a fan. There was even a telly but it only had about 3 channels of fuzzy rubbish and I didn't go to Kenya to watch the box, so I wasn't fussed. The food was delicious and copious but it did take a little more time to organise. Because of COVID, lockdowns and the financial crisis, lots of Kenyan hotels haven't managed to get back on their feet properly. As a result, the kitchen at Coastgate doesn't always carry a broad selection of ingredients for that day. You just need to let them know what you fancy and they'll source everything fresh from the market which is literally outside your door, then present you with a delicious plate of supper at the time you want it served. The food options were abundant by the way - there was lots of delicious Kenyan and European choices. Nobody left the table with a hole in their tummies, I can tell you that, in fact, my only grumble about this amazing little place would be that they served TOO much food and we were concerned about waste! We took back doggie bags so all was good but I guess the reason they do it is because they want to ensure people leave good reviews and that more people start using the hotel again. If you need to get the SGR from Mombasa to anywhere, make this your pitstop! It's smashing and the people are incredibly gracious and helpful and the price is perfect!

Stayed in December 2022

Just the way to getting to the place otherwise it everything was OK

The staff were all good working very hard our stay was lovely just for one night it were ideally.

Stayed in October 2022

Google map took me on a road over a nearby hill, which was not a good road....double-check directions.

Good price, convenient location, clean, guarded parking. Will stay again.

Stayed in April 2022

hardly any Wi-Fi in my room

was clean and the aircon was cooling

Stayed in January 2022

The road google took us through from the SGR to the hotel was hectic. Narrow, potholed and through a dodgey area.

Clean place, good breakfast and attentive staff.

Stayed in December 2021

Location, it wasn't as clean as eclected

Friendly staff

Stayed in December 2021

The room was too small...not big enough for two guests... No safe for valuables in the room

The breakfast was okay... Room was quiet...

Stayed in December 2021

That we were able to check in at 1am ! this was a big plus, breakfast was oki :) Friendly staff

Stayed in November 2021

breakfast could be improved

Good hotel to stay prior to a flight. Nothing special but clean and comfortable enough and the staff was very friendly.

Stayed in October 2021

No lift, but I was given a 3rd floor room despite my obviously being a pensioner. Television in my room was tucked into a shelf on the furniture, so it was sideways on to the bed. That meant that it was impossible to see the full tv screen from my bed so I never even turned the tv on (a first for me). Looking back, it kinda ruined the stay for me, among other things, I usually turn on the tv first thing on entering a new hotel room and added to that, there was a perfectly good wall opposite the bed where the tv could have been hung. Also, I was told by Benjamin the concierge that because I had booked a room that stated ‘1 adult occupant’, that if I then wanted to invite any guest to my room that I would have to pay for ‘2 adult occupants rates’. No way I agree with that policy. Flies were buzzing everywhere around my food when I was eating in their canteen, while at the same time that I was silently cussing the flies and the hotel I was asking myself ‘why don’t they have one of those blue light flies zappers’!!?? Bloody flies actually alighting on my food. UUUUGGHHJ….!!! Oh, and my very helpful (true) hotel driver tried to get me to pay him for services by asking for more than what seemed value to me. I just gave him in dollars half of what he had asked for, but I still feel I was over- generous, because I had also already given him 2 lovely ‘puzzles’ gifts.

Excellent staff. Decent menu and professional-seeming chefs.

Stayed in April 2024

The rooms looked good, and we enjoyed the brekfast and the hospitality of the staff.

Stayed in December 2023

Very little room and bathfroom, no space.

Breakfast.

Stayed in February 2023

Location was quite far from Miritini ,Mombasa Terminus.But on arrival I was quiet and peaceful. The breakfast was okay.A bit of variety and staff were very friendly and helpful

Stayed in April 2022

I did not like almost everything. The photos on the booking.com website for this accommodation does not reflect what the reality is. The rooms are old and badly or hardly maintained. The pillowcases are old and torn, the sheets are also old, and stained. Blood traces on the mosquito net and it was a struggle to use the mosquito net, since the rails are not working. The towels were too old to be presented to any guest. The toilet was not flushing! Come breakfast time, we were harrased by flies. They were all over us and all over our food that we could not enjoy anything. Tip/advice to the management: Maintainance! Mentainance! Guys. Very important. Make your guests happy by upgrading your accommodation. Alooot has to happen.

The only thing I liked was the receptionist. He was friendly and did his job well.

Stayed in December 2021