The flies are in control. No efforts were made to keep them off the food. The towels are aged and not smelling fresh. There is a lack of communication between front desk and staff. I paid for late checkout but still TWO staff members came knocking on my door to “help me leave”. Very poor service there. Especially after I paid the exorbitant fee requested of me AND had the “Do Not Disturb “ sign on the door. The staff should have been informed.

THE STAFF is the highlight of this trip. They were knowledgeable about their culture and eager to share. Everyone smiled easily and appeared to enjoy their jobs! The team captains were thoughtful and adjusted daily to simple yet unpredictable things such as the weather. How flexible!!!! The karaoke entertainers were talented and definitely knew how to play to their audience’s background. Special shout out to David who served in the main dining hall-I looked forward to seeing him and others daily. Also special shout out to the bartenders at the pool bar. You knew exactly what I needed! Special shoutout to the gentleman who checked me in. I forgot his name but I particularly remember thinking how calm and thorough he was with me as he explained the resort’s routines and schedules to me. Really…I could gooooo onnnnnn about the staff!!!! I remember every face, forgive me if I forgot names. Also…sorry about missing the volleyball game, Kelvin! Blame the bartenders!

Stayed in April 2024

Wifi could be better but guess good detox

Friendly staff Beautiful Evening entertainment Nice food On Beach Decent swimming pool

Stayed in January 2024

1. When I arrived did not get the room I had booked. 2. The room cleaning services was not punctual as we had to ask everytime for the room to be cleaned. 3. The snacks for 4 pm tea are sweets only and not suitable for someone diabetic 4. Filling of water bottles and refregirator was not as promised

The location on the beach and the food was great. The rooms are comfortable and clean. The deep tissue massage was one of its kind. The beaches are excellent and very clean. I could even take walks on the white sand beaches.

Stayed in January 2024

Rooms in desperate need of renovation, bed sheets rather yellow then white, bathroom not very clean, food ok but nothing special

Location, pool, garden, outside areas, beach

Stayed in November 2023

Nothing

Awesome location and property layout. The staff and the house keeping were amazing.

Stayed in October 2023

I cant think of anything.

The staff was absolutely amazing, everyone was really kind! The room was also great and the beach was breathtaking! I would 100% recommend this hotel!

Stayed in October 2023

The pillows were very hard, but the bed itself comfortable. The weed on the beach outside the hotel should be cleaned - this is not the best part of Diani.

The hotel has lovely grounds and is very well kept. The food is very good and plentiful.

Stayed in October 2023

For a resort I expected better food. As a girl travelling alone, I felt uncomfortable several times with some of the staff who were constantly hitting on me and asking for my whatsapp

The location is incredible, as is the room and the commodities. It offers a lot of comfort, great massages, good entertainment and good drinks. They have towels for the pool/beach for hotel guests, a hairdryer in the room and nice balconies.

Stayed in August 2023

It was picturesque

Stayed in June 2023

the rooms needed updating with taps and blinds being dated and worn.

the staff were amazing, the food variety and quality was really good. the pool area and beach were lovely.

Stayed in June 2023

a little dated , with rainy weather , limited things to do , only 2 channels on TV !! , cheap slippers, poor Wi-Fi ,

all inclusive, good location , good food selection, good evening entertainment , nice decorations of our bed

Stayed in May 2023

the food is very repetitive beach is full of weed

relaxing

Stayed in April 2023

nothing to say

Friendly staff, very clean and tidy. superb location and fantastic room. Great food

Stayed in January 2023

minor issues with Wi-Fi sometimes cutting out and TV not best signal.

it is right in the beach and next to shops and supermarket. the food was lovely and varied and the staff were extremely helpful and kind.

Stayed in December 2022

The management cannot handle the situation that many stupid European guests fly to another continent just to occupy a sun-bed without using it not only for the day but for the night also. Please someone start to throw out these occupied matraces to the beach sand area.

The concept of the Resort is good, the staff nice and helpful.

Stayed in November 2022

N/A

Very close to the airport and shopping centers. Enjoyed my stay here very much. Great meal choices with the all inclusive deal. Expect to pay for top cabinet alcohol, but otherwise great value for money. Staff are wonderful- service with a smile indeed. I’d visit again.

Stayed in December 2022

Wifi is weak in the room.

Staff are very friendly, Menu options are good and the ocean view is fantastic.

Stayed in December 2022

Enjoyed my stay at the hotel thanks to the receptionist (Emanuel) for giving me the best room ...I highly recommend this hotel

Stayed in December 2022

The buffet only option for meals every meal got old. Internet was okay in the main areas but terrible in the rooms.

The grounds, the room and the location access to the beach were great! we loved the inclusive drink options - and overall enjoyed our stay.

Stayed in November 2022

The buffet is to improve but it’s not bad

The employees are super nice and helpful The hospitality of people The receptionist is a lovely man The view is the best in Diani

Stayed in December 2022

tourists in groups

Great location and really friendly employees!

Stayed in November 2022

No communication of the check out time but not that major.

Loved the place a whole lot. Super clean, friendly staff. Equal treatment. Love Love it.

Stayed in November 2022

some facilities could do with updating

very clean and substantial

Stayed in October 2022

The meals were very bad . While there was no dirth of drink and food items , the taste was bad . The vegetarian options were very limited and very basic. Also the water in the shower and taps was extremely salty making it very uncomfortable to bathe.

The staff was very good. The location, the pool and the overall property look and feel was very nice . They had lovely seating and relaxing places all across the property.

Stayed in October 2022