Well I didn't like the buffets good quality but when its raining and you can't get out, you end up with three buffets. I'm good with one per day. Or even two including breakfast. But three? Far too much. When conferences are taking place I would avoid it, as no a la carte, especially when it's monsoon season which is a new thing. You will struggle getting ubers or taxis. There is a tunnel right when exiting the hotel, you need a 4x4 for it.

Very decent. Constant buffets are annoying. No A la carte when some sort of conference is going on. Also lots of high profile politicians that talk to you and then make you cover for their bill. So be warned.

Stayed in May 2024

Sadly the doors to the balcony didn't work

park view

Stayed in April 2024

Rooms not at the value of the money to pay

I like it's location

Stayed in March 2024

Wonderful spread for breakfast and loved being able to sit outside and enjoy the view of the National park

Stayed in March 2024

We did not have hot water three of the four nights we stayed. Our room did not look like it was used on awhile and was not that clean. This was not a big deal to us, but make sure when you book tours or rides from the hotel, they completely understand what you were asking for. We paid way too much money for a driving tour of Nairobi when we thought we were paying for a walking tour and paying to enter art galleries, observation towers, etc but all we got was a drive by . . . And it was expensive. All in all, however, it was a great stay with the exception of the miscommunication.

The hotel was beautiful. The food and atmosphere are wonderful. It is directly across from Nairobi National Park so you can see animals from your room. The balconies and music in the evening was wonderful.

Stayed in February 2024

The breakfast was below par for me. There was a lack of variety to pick from, limited choices.

It is aesthetically pleasing to me.

Stayed in March 2024

Gym in another building

Super modern

Stayed in January 2024

the power cuts while staying should be looked at. i was stuck in an elevator for a few minutes.

The breakfast was well catered and a large variety. I felt very spoilt with the quality and abundance.

Stayed in January 2024

Nothing negative to say.

Location and overall feel of the hotel was very good. Staff were very friendly and helpful.

Stayed in January 2024

220usd and no breakfast included. Not value for money

Nice spacious room and good views

Stayed in January 2024

Expensive Hotel Transfers, Food options for conferences could be a bit more varied. External bar and restaurant visitors to hotel felt intrusive.

Lobby, restaurant, conference center, rooms, Rooftop Pool and Skybar

Stayed in January 2024

All well

Very diverse

Stayed in November 2023

None

Serenity

Stayed in December 2023

Really expensive for the overall product. Not really value for money. Cocktails were expensive but among the worst we have had, which shocked us as it is such an exclusive hotel and bar. Service was really slow at times and it was as if everything was a hassle for the staff. When we asked for pool towels they proceeded to say the pool was closed mid-day as they couldn’t bother bringing the towels. However, one staff member warmed up and was really helpful. But they always had to ask someone if the items on the menu could be made, we could not put the bill on our room etc. We felt like we bothered them all the time. Overpriced dinner buffet.

Nice rooms and the roof top pool with sunbeds. Loved the view of the national park!

Stayed in December 2023

Nothing

Everything

Stayed in November 2023

Staff was not good.

Good facilities

Stayed in September 2023

The biggest issue is related to information. It becomes those small things that add up. The on screen information and info given from Booking.com is partially outdated / incorrect and also not too easy to access. Example: it states to have a minibar replenished daily, which turns out to be an empty fridge, so you have to order on room service and stack up and planning future use. There were no complete menu on the room sl I had to go to the restaurant to obtain a QR code. The park view is AMAZING but there is a somewhat noisy highway just below which is noticeable especially for breakfast. To enter gym/spa you have to go to the other Ole-Sereni..it is not far but it forces you through two receptions and restaurant area. One does not feel comfortable walking there post spa session. On arrival day the Sky lounge was closed due to a private event, totally unannounced. The Oasis bar turned out to be not open outside special occations, despite marketed pictures. So I was left with a buffet restaurant, or order room service for a la carte.

I absolutely reccomend this place,key word being view, location, standard. The hotel has a superb location, the rooms are spacious and well decorated, with a very nice bathroom that gives a lux feeling and a super balcony on my room type. The park view is impeccableAll services are available and delivered perfect. Room sevice is quick, reception ans staff are super friendly and very helpful.Food, both breakfast and roof top restaurant is very very good, as well as a great drink selection.

Stayed in September 2023

Small swimming area

Great view of the park and beautiful room. Nice roof top lounge!

Stayed in August 2023

Nothing to mention in particular

The breakfast was delicious and the overall environment was good

Stayed in May 2023

Wonderful . Very helpful staff especially Benard at the front counter snacks area . Nice clean rooms and very spacious. Accommodative for families

Stayed in August 2023

Great views over Nairobi National Park

Stayed in August 2023

surrounding neighborhood.

Smooth check in and I was able to get into my room my earlier than normal.

Stayed in July 2023

Breafast and no indoor smooking area

Location is excellant but breakfast is poor

Stayed in August 2023

The staff didn’t seem to know about the airport lounge access offer and I had to show them on the web page. Also tried to book a full day safari which differs from the usual half day one. This seemed to confuse the staff but did get a call later in the day to confirm the booking.

Great location overlooking the park. Could see antelope and zebra from my bedroom. Great rooms and bars. Recommend the pizza in the old part of the hotel.

Stayed in March 2023