We had a wonderful stay at Neptune Rianta. The accommodation was perfect, beautiful tented accommodation overlooking the river, woken by hippos every morning. The staff were outstanding, friendly and efficient, in particular, Daisy our wonderful waitress, Daniel our friendly butler and Daniel our masai safari guide who was incredibly knowledgeable and exceeded our expectations in every way. Daniel ensured we found every animal, providing us with detailed information and was so much fun to be with!

Stayed in December 2023

Food and beverage were ok but limited options

Facilities is very nice and staff being so responsive and nice

Stayed in January 2024

The distance to the main park was too far. But from the Camp you can see a lot of wildlife coming to the river shore.

We loved the outstanding service and beautiful setting of the property. Very skillful staff and relaxing surrounding. We had a most wonderful stay, thank you, especially to Daniel and Gibson.

Stayed in December 2023

A couple of things to improve: 1. Nonbreakable wine glasses should be used instead of metal glasses for the beverages sent for the game drives. 2. It does take 1 hour to the Mara National park. So it’s a bit far.

The property is great! Amenities. Staff. Very well accomplished! The games drives…. Ufff exceptional.

Stayed in August 2023

location, service, food quality

Stayed in June 2023

I couldn't put out of my mind the environmental impact of some aspects of the accommodation. Perhaps that is part of going to a fragile natural area (and perhaps hypocritical of me). Yet, I think there are some simple changes the camp could do - such as get rid of single use plastics, use only biodegradable cleaning products and better protect the surrounding river basin - to improve. There is a plan to expand over the river, where the hippos live, which will certainly affect that habitat.

It was a very good stay and excellent service. The check-in, bar, wait staff and butler were all top notch. Food was good. It was wonderful to be there in the low season.

Stayed in May 2023

Amazing safari camp on the Mara river. The lodge was perfect, our guides, waiter, butler and all of the team at neptune provided exceptional service.

Stayed in August 2022

Atmosphere was relaxed but highly professional. All staff went out of their way to make our stay as comfortable as possible; all did extra with a smile.

Stayed in September 2022

Service by each Staff member was welcoming. Breakfast, lunch, and dinner menus were simple and served at assigned table. Food was very tasty and presentation was nice too. Location is by the river and very soothing.

Stayed in July 2022

Nothing!

Neptune Mara Rianta is a stunning tented camp right on the river. We visited for our honeymoon and had the most incredible experience. The staff go out of their way to make the experience special, with incredible game drives available every day. Your room is looked after by a friendly butler with a wake-up/morning coffee service and a turn-down with hot water bottles ready in your bed. True luxury in the wilderness! Great choice of food every day and always fun to eat lunch at outdoor tables next to the resident hippos. One evening at dinner we were called down to see a large male lion feasting by the river! A truly unforgettable experience.

Stayed in July 2022

everything

Stayed in July 2022

What i did not like about this hotel that you will not feel like that you are staying in a luxury hotel as it missed very important details to make it luxurious stay. To name the few: - Poor quality of food "not tasty, pastries not fresh" - Although "all inclusive rate" is for 3 meals but still you need to wait to have a cup of coffee till 6pm as the coffee machine not working until that time!! This is very disappointing as inclusive rate means I'll have whatever i want at the time I wanted "not restricted by the hotel". - Nearby 5 stars hotel all inclusive rate includes 2 game drive per day but here no you need to pay for both game drive fees plus park fees total of 155$ per each person. - No slippers provided in the room "again you need to ask for it" - No Kittle provided in the room. - You need to pay for warm jackets 59$ each "other hotels provided their guests for free" - No Gym - Spa facility only one person working there so if you want any spa services you need to wait in the queue. - Not permitted to do game drive in mara north Conservancy "reason not tell to us but I have known by other follow guest comments" In simple word, did I recommend this hotel to other travelers? My answer is that, (No) unless they work out on all points above.

I stayed at Neptune Mara Rianta for 3 nights. What i like the most is the Kindness of their staff was just phenomenal to name the few: Sharon, Linda, Fred, David & Alfred you were the best Thank you for making our trip unforgettable & made us feel like home we couldn't thank you enough. In regards of the hotel itself; well decorated you feel immediately Safari mood, Beautiful tent overlooking mara river, excellent location inside the Mara north conservancy.

Stayed in July 2022

absolutely amazing, great people and such a beautiful location.

Stayed in April 2022

Amazing location! Very large, beautiful and clean rooms. You can watch hippos, lions, giraffes, deers right from the hotel - it's just an incredible place! The best you can find in this price range. And there are no additional huge environmental taxes, as in many hotels. We are delighted with the stay!

Stayed in March 2022

consider - a gym facility as there are limited exercise options - coffee making facilities in the room

staff, food, support, flexibility, location, view were all excellent

Stayed in March 2022

I recommend you improve the quality of your bed mattress, as mine was quite hard. therefore, made my sleep rather uncomfortable. Include other structured activities/game drives around the nature reserve/conservancy or partner with other lodges to encourage longer stay at the Mara beyond the minimum 2-3 days!

The breakfast was good. The wakeup tea/coffee with snack was unexpected and we were quite delighted about the surprise. The meals were also very good and tasteful. The safari experience was fantastic, we managed to picture/see 4 of the big five animals coupled with exceptional story-telling skills of Jackson our tour guide! The lunch location by the China hill along the Mara River was excellent.

Stayed in February 2022

I like everything about this property

now this is absolutely fantastic , your luxury tent faces the river filled with hippos ( perfectly safe ) , the staff including Rose , Paul , Jane , Pauline were amazing. The food is just incredible. They use a driving tour company with drivers Fred and Robert who are just the absolute best truly outstanding gentleman keeping you safe ($250 per day which is very reasonable) this place is utterly perfect with ideal location right in the heart of masaai mara

Stayed in February 2022

The breakfast was outstanding

Stayed in December 2021

The inclusive drink offerings were very limited...and even when I ordered an exclusive drink that I had to pay for, the single shot of baileys was so small that I was able to finish it in 2 sips

The staff was exceptional. A special mention goes out to Bernadette, Moses, Alfred, and Emmanuel for taking great care of us

Stayed in October 2021

One thing was its a bit far. Overall its a good 30min drive to the masai mara national park and when spending a whole day in the car in the safari, it starts to feel a bit long. Especially if you will also be doing some activities there...

What a beautiful experience it truly was. The staff are incredible and the hotel itself is wonderful. GLAMPING at its finest. We loved the room, and every small detail.

Stayed in August 2021

Nothing

Friendly staff, beautiful location in front of a river where you can see hippos, elephant, crocodile and lions if you are lucky. The tents are nice with a view on the river too.

Stayed in September 2021

The only downside of the Neptune Mara is that it is quite far north in Mara conservancy, which means getting into the Mara Triangle, where the bulk of the migration takes places, takes some time. (The game viewing in the conservancy in which the Neptune is located is not as good as in the Mara Triangle or Reserve.) This means getting an earlier start if you want to catch the sunrise, and being out longer if you want to wander deep in the bush. But, as someone who went with the intention of spending ALL day shooting the wildlife and landscape, the distance to the park was not an issue, and the camp was the PERFECT place to come back to after a long day in the wild.

Beautiful property right on the Mara River. The luxury tent is very well appointed (the shower looking out on the river is a very nice touch). The food was consistently exceptional. Some of the best hotel food I've enjoyed in my several trips to the Mara. The boxed lunches are especially well done - without question the best box lunches I've had from any hotel/camp in the Mara. The staff are delightful, and were willing to accommodate our every need. It was a wonderful getaway and a perfect place to recharge.

Stayed in September 2021

This property has the most romantic bush setting you could ask for with their luxury tented camps. The staff are impeccable and they provide the true genuine Kenyan hospitality you would expect with a luxury safari. Moses our private butler, Alfred our waiter, Linda at reception and of yourself the best guide ever, Emmanuel. I have travelled to several countries and safari’s but this resort offered to most memorable stay I have had. I really commend all of them for their attention to detail and exquisite nature. God bless them all.

Stayed in August 2021

NO wifi in the room , Water pressure is pathetic, it takes a lot of time to take a shower , water quality is bad , very hard water .It's an all inclusive hotel but you will end up starving , better to carry some snacks , Food availability and portion sizes are sad . i almost cried seeing chef's  face when my wife asked chicken roll from the snacks menu also no basic 5 star amenities in the room even though its supposed to be a 5 star camp , no kettle etc  . Toilet area looks like a public toilet . we went in November , it takes almost 30 min to get warm dripping water from tap

location is good , staff in general is very accommodating but they have limited options

Stayed in November 2023