Utawala Road, Embakasi, 00502 Nairobi, Kenya
#136 of 181 hotels in Nairobi
Guests' ChoiceBased on 120 hotel reviews
7.0Cleanliness
7.8
Comfort
7.5
Location
7.1
Facilities
7.3
Staff
8.5
Value for money
7.6
Free WiFi
6.4
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End of dialog contentReviewed: 2 May 2024
Consolata
KenyaThe food was not hot enough. Place a microwave in the room.
The good space of the room, and safety.
Stayed in April 2024
Reviewed: 2 February 2024
Andrew
United KingdomIt's right under the flight path of planes taking off. Very noisy.
Large room, comfy and clean, lovely friendly staff set in nice grounds.
Stayed in February 2024
Reviewed: 13 December 2023
Mwangi
KenyaOne receptionist was very cold Mosquitoes in the room. Very hot water
Cleanliness. Spacious room. Neatly done beds
Stayed in December 2023
Reviewed: 18 November 2023
Asma
UgandaThere was a wifi problem during our stay , however it might not be something frequent. The hotel is somehow far from the city centre.
The gardens are beautiful, the staff were kind and helpful. The breakfast was tasty and freshly prepared usually.
Stayed in November 2023
Reviewed: 7 August 2023
Dawn
CanadaWifi was not always available and wasn't a super strong signal. Quite noisy from traffic and aircraft, was OK to sleep with ear plugs.
My room was very large and spacious (but the other two rooms that were shared by 2 people each in my family were quite a bit smaller, so I guess it depends on what room you get). Staff was friendly and very helpful, even when I arrived after 1am.
Stayed in August 2023
Reviewed: 29 December 2022
Cassie
United KingdomIt wasn't really that close to the airport. With the new bypass, you could easily stay in town and still reach the airport in about the same time. Also the water was either burning hot or freezing cold, you couldn't get hot and cold water running together. No vegetarian options in the restaurant.
I stayed here as I had a very early flight to catch the next morning. The free airport shuttle was great, very comfortable and reliable driver. The room was simple, but comfortable enough for one night. All the staff were very friendly.
Stayed in December 2022
Reviewed: 21 August 2022
Jane
United Kingdompast it’s prime
Near the international airport
Stayed in July 2022
Reviewed: 16 May 2022
Hannah
United Kingdomthe location meant you couldn’t really leave if you wanted to but there was everything you needed on site bar, food, pool
staff were really friendly and kept my partner company whilst I was delayed. They arranged for someone to pick us up late at night which was really helpful too!
Stayed in May 2022
Reviewed: 7 May 2022
Goldi
GermanyCleaning after speak two times good . Stuff sometime sleepe .small place for elektrik charger .
Reception very good, food was veey good . Breakfast for this money too expansive.
Stayed in May 2022
Reviewed: 4 May 2022
Mazhindu
ZimbabweThe bed and environment. Please change your Mattresses. It
Never had breakfast instead had supper
Stayed in May 2022
Reviewed: 23 April 2022
Christne
Germanythey need to work on cleanliness especially Bathroom. and service need good cordination but. agood place to stay for shutting down
near the Airport
Stayed in April 2022
Reviewed: 24 March 2022
Gittens
KenyaNo starters and desserts in the meals. Drinking water in the rooms was little. Poor Wi-fi connection.
It was not a whole meal. Had no juice, no fruits,no cereals, yet it was expensive.
Stayed in March 2022
Reviewed: 10 January 2022
Harry
CanadaThe internet was too intermittent, but that could have been the provider more than the hotel. The staff was quick to respond when there was an issue and they were always polite and helpful. Made our stay more pleasant.
Proximity to the airport is good, but that means planes are flying over. The breakfast was good and our room was comfortable. The staff were well trained and the hotel was managed good.
Stayed in December 2021
Reviewed: 31 December 2021
Chrome
KenyaIssue with hot water in the rooms I.e 10 & 30 Slow kitchen service Oldskul tvs in some rooms(we could not even change channels in rm 10)
Fish ponds Indoor games Residents only pool Gardens Wifi
Stayed in December 2021
Reviewed: 19 December 2021
Harry
CanadaThe room had some maintenance things that could have been easily fixed, but were not major issues.
The garden atmosphere created a peaceful stay that made being in a hotel more pleasant.
Stayed in December 2021
Reviewed: 29 October 2021
Benson
KenyaMosquito bites throughout the night. The room had been left open thus letting in mosquitoes
Breakfast was nice, especially the bread, fruits and bacon
Stayed in October 2021
Reviewed: 2 September 2021
Joseph
United KingdomWifi was a little slow during the day.
Excellent hotel and place to stay
Stayed in June 2021
Reviewed: 27 July 2021
Kathleen
South AfricaMosquitoes, a little longer to airport than I thought.
Gym, pool and great outdoor spaces to sit and have a bite to eat. Restaurant food was delicious.
Stayed in July 2021
Reviewed: 15 July 2021
Monicah
United Arab EmiratesThe only thing of my stay that was a bit disappointing was the restaurant. We got the wrong meal served and been waiting over an hour to get our order taken. The food is not top notch.
Location is good, gardens are nice to spend some time.
Stayed in July 2021
Reviewed: 3 July 2021
Nicola
United KingdomNo lift .....
Have stayed here many times before due to great and quick access to the airport, great value for money. Staff very helpful and friendly.. nothing too much trouble in these difficult times . Reception staff more than helpful with all asks. Felt relaxed and comfortable at all times . really enjoyed my stay and would most definitely recommend .
Stayed in June 2021
Reviewed: 25 June 2021
Muriuki
United StatesOur receptionist was a really good host. We were tjere for a very short time but we really felt welcomed. Would recommend this place especially for the convenience to the airport and the airport transfer provided
Stayed in June 2021
Reviewed: 26 April 2024
Vinnie
United KingdomBreakfast luke warm. Dinner menu lots not available. VERY hard mattress.
Great staff, very kind and helpf.Beautiful grounds. Nice rooms. Good price.
Stayed in April 2024
Reviewed: 17 December 2023
Bani
United StatesThe internet worked but at times it was weak.
Breakfast was very good and the staff was very helpful.
Stayed in December 2023
Reviewed: 30 September 2023
Scott
United StatesI was confused about breakfast. I was expected a buffet, which they have set up. But instead, the first day they just brought us full plates of food, which was not what I wanted to eat, but they just chose for us. 2nd day, they asked us what we wanted and prepared for us. Breakfast was confusing. I didn’t know what to do or expect. You need better communication so the customer knows what to expect. Also, it’s too expensive. The hot water in the showers only work for about 1 minute, and that was in both of our rooms. We mostly took cold showers. A hotel at this price should have properly working hot water.
The staff were very friendly and courteous. The place was clean and well-kept. Service was good.
Stayed in September 2023
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