I stayed twice on week apart. The first time I checked in, the room was rather dirty. I think this is a fluke though, because otherwise the room was spotless after housecleaning each day. There was also a mix up with a package drop off at the front desk but the staff were helpful in getting it sorted.

This was probably my favorite hotel that I ever stayed at. The staff were so kind and helpful but not overbearing. The grounds are beautiful and it's quite nice to just walk around and check out the scenery. The restaurants are delicious - probably the best three meals that I've had so far in Kenya were at the hotel. I highly recommend staying here.

Stayed in May 2024

room needs a full mirror in the bedroom, reception and room service numbers were not available in the room front desk did not inform me i could prolong my stay with same terms so i book again via bookings.com front desk did not assist with places to eat local food

Beautiful gardens, staff very friendly, rooms super clean

Stayed in April 2024

Meals in the restaurant are quite expensive compared to other restaurants in the neighbourhood.

Fantastic garden and swimming pool, very quiet and calm environment in an otherwise very busy city. Staff is very friendly and helpful. The restaurant in the garden is the perfect place for a drink after a busy day.

Stayed in April 2024

Hotel needs an atm facility

beautiful old historic building gorgeous gardens gorgeous pool very friendly staff

Stayed in April 2024

Food prices in the hotel were on the higher side.

The hotel has a relaxing feel to it surrounded by beautiful trees. It had a lovely sunbathing area with an enormous pool. The food was delicious and the staff were very helpful. My room had air conditioning and was very comfortable.

Stayed in March 2024

N.a.

All wonderful

Stayed in March 2024

We enjoyed it all.

The landscape is an oasis in a busy city. It was so peaceful you could hear the frogs croaking at night. However the best part was how kind the staff were.

Stayed in February 2024

Staff is really nice! And the garden is amazing!

Stayed in March 2024

Small room. Overly expensive restaurants.

Beautiful well kept grounds.

Stayed in February 2024

The only negative I can think of is that I sent a single piece of laundry for express service, and it was not back by the specified time. It was returned to me shortly after, but had not been washed. Not the end of the world.

The grounds are beautiful and well maintained. The pool area is super relaxing and lust, with great service. Breakfast area is bright and looks out on garden, with good selection. Very cool historic property, will definitely recommend!

Stayed in February 2024

Good location, friendly staff, good rooms, good choice of eating/drinking options, including excellent breakfast, and very nice and cozy garden.

Stayed in February 2024

Nothing it was good

The hotel is beautiful. Breakfast was very good and plentiful

Stayed in February 2024

The food could be better and little choice at the pool restaurant

Smiling staff at reception and good service. Lovely old hotel I have stayed in may times

Stayed in January 2024

The temperature of the shower ocsilates from warm to cold.

The staff was exceptional. I had a late flight. After checking out, I went to the National Park. On returning to the hotel, they were thoughtful enough to offer me a room to shower before my flight. Incredible!

Stayed in January 2024

Neatness

Stayed in January 2024

The rooms themselves are a little outdated, but we found them comfortable and they had everything we needed.

The hotel location is great, and the peaceful and green grounds were lovely to return to after a long day. The hotel is clearly well taken care of and the decor during the holidays was such a cozy touch. However, more than anything else, every single staff member made our stay an absolutely excellent and enjoyable one. Everyone was incredibly friendly, kind and helpful—at a level above other hotels we've experienced in Nairobi and even the rest of the world. It made for a warm and welcoming atmosphere and we wished we had stayed longer. A special shoutout must be given to Florence at reception for taking such good care of everything we needed and making us feel at home. She is a true gem.

Stayed in January 2024

I didn’t like the fact that there was no option of inside dining in the evenings because there were a lot of mosquitoes outside. I think the meals were overpriced although they were very nice. The waiters were too over attentive but these are relatively minor issues compared with the good experience overall.

The reception staff and porters were wonderful! Friendly and helpful. The hotel is lovely with beautiful gardens to relax in. The breakfast buffet has plenty of choice and was very good indeed. There were always taxis available which made getting about easy.

Stayed in December 2023

No steam/Sauna room.

Nice room, Excellent breakfast, Nice staff.

Stayed in November 2023

It was beautiful

Stayed in October 2023

Nothing

Excellent facility

Stayed in October 2023

All good

Good value and in a handy location for our needs. Staff very helpful and courteous. Good selection of eating choices

Stayed in October 2023

Drinks are a little expensive but very good quality (as was the food!) so not so bad.

A beautiful place in the middle of the city. History and photographs on the walls were lovely to see. Staff were very kind. They accidently overcharged me for a taxi but were very quick to call and tell me (I hadn't noticed) and to refund the overcharge. The hotel has a lovely feel to it and it's easy to relax there. Thank you!

Stayed in October 2023

Lovely colonial style building and grounds Excellent, helpful staff

Stayed in September 2023

The food at the restaurants is not as good as it used to be.

Beautiful grounds and gardens

Stayed in October 2023