Based on 209 B&B reviews
9.2Cleanliness
9.4
Comfort
9.4
Location
8.7
Facilities
9.2
Staff
9.7
Value for money
9.0
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 May 2024
Alan
MaltaNothing. I loved it all. There's no lift (of course) and we chose to stay on the top floor and when we return (and we will) we will choose the top floor again.
We can't fault Jua House. The place is stunning, the decor feels like its out of an interiors magazine. The staff is top-notch and Thomas is a rock star who I loved talking to. Breakfast is exceptional with freshly baked produce daily.
Stayed in May 2024
Reviewed: 18 April 2024
Ghada
United StatesInstallation of air conditions in the bedrooms.
The architecture The fridge in the common space The rooftop was AMZING! The staff.. All of them are professional and friendly especially Amanu The bakery in the house. Suberb! The 4-6 p. M. coffee and Cinnamon Rolls in the roof top
Stayed in April 2024
Reviewed: 15 April 2024
Paresh
United KingdomStairs to climb as I have walking difficulty and it was very hot.
Lovely house with hospitable staff, nice bakery with teatime treats.
Stayed in March 2024
Reviewed: 4 April 2024
Camilla
United KingdomLike most places in Shela there is no air conditioning and it was very hot when we visited. Once you work out your coping mechanisms (going to bed early with an iced water bottle!) it's manageable
A stunning guesthouse right in the heart of Shela. Omani and his team were excellent, flexible and very helpful. Their reputation for having the best breakfast around did not disappoint, and they were fantastic in fulfilling our various dietary needs.
Stayed in March 2024
Reviewed: 2 April 2024
Rachel
United KingdomThe views, the breakfast, the staff (Amanj was excellent), the size of the rooms, everything !
Stayed in April 2024
Reviewed: 2 April 2024
Andrea
KenyaThe view was amazing and the breakfast was unmatched! But what really made our holiday special was the kindness and efficiency of the staff. The Jua House manager, Amani, was so helpful with our every need and was always willing to help (even if we didn't need it!).
Stayed in March 2024
Reviewed: 27 March 2024
Ghm
United KingdomIt wasn’t a problem for us but to note there are quite a few steps up to the rooftop of this property. Also it is set back a small way from the waterfront down a few lanes that might take a little getting used to, but locals will always be kind enough to point you in the right direction.
The place is beautiful, such a clean, peaceful haven. The rooftop is really special and the rooftop bedroom is huge and has a hammock and outside shower (as well as indoor). The breakfast was delicious, Amani and the rest of the guys that work there are really helpful and friendly. Organised a tour of old town, a sunset dow and other boat journeys through Jua, they made everything seamless. The afternoon cakes and coffees are soooo good.
Stayed in March 2024
Reviewed: 18 March 2024
Eleanor
United StatesThe breakfast was beautiful on the rooftop terrace. The best part was the other people that were there. We met so many wonderful people and made great friends!
Stayed in February 2024
Reviewed: 13 March 2024
Aaqib
SingaporeExcellent stay. Lovely authentic design, super sweet staff (shout out to Amani for always helping out with a big smile), and I LOVE the idea of the tea hour, as well as the wonderful fresh homemade breakfast. We will be back!
Stayed in March 2024
Reviewed: 10 March 2024
Michelle
South AfricaA tiny bit far from the beach. A pool on the roof or even just a shower / splash pool would be the cherry on top as it is so hot.
Loved the host Omani, he was a legend. The breakfast was amazing and the guy carrying everything up the stairs is a beast. House itself is beautiful. They gave us a late check out which was SO nice.
Stayed in March 2024
Reviewed: 5 March 2024
Ginikachukwu
SwedenThe space is tastefully designed and the staff are so so kind. Amani was helpful and always willing to go the extra mile. I wholeheartedly recommend this space for a restful time away.
Stayed in March 2024
Reviewed: 3 March 2024
Norton
ZimbabweOnly thing was the hard pillows!
Friendly staff, the best breakfast ever with freshly made bread etc and cake at tea time. great decor
Stayed in March 2024
Reviewed: 26 February 2024
Wurie
Sierra LeoneEven though there are fans, it runs hot at night.
Our stay at Jua was amazing. The space is clean and beautiful with a number of common areas to chill. The staff is super helpful and friendly. The baked goods before sunset is a must!!!
Stayed in February 2024
Reviewed: 15 February 2024
Zeenat
KenyaThe architecture, location and the amazing breakfast served by very friendly staff members.
Stayed in February 2024
Reviewed: 14 February 2024
Maït
United KingdomNothing at all! Apart, maybe, a few pieces of wall art ;)
A wonderful B&B with only seven rooms, small enough to get to chat with the other guests. The building has been entirely redesigned by the owner, Thomas, with a fabulous taste and attention to details: spacious and inviting common spaces, authentic handicrafts, luxurious organic cotton bedlinen and Belgian waffle towels, and an ample supply of organic toiletries made in Kenya and fragranced with plants and spices. There is everything you may need (including good, free Wi-Fi) and no more, to keep it simple and relaxing. There is a large choice for breakfast, which can include Swahili snacks, delicious banana pancakes, freshly made juices and fruit salad, eggs, etc., all home baked. Also, afternoon tea/coffee with a different homemade cake or cookies every day. The staff is truly wonderful; Amani at reception will sort out everything you ask for, "hakuna matata" : airport transfer by boat, excursions, food delivery by local domestic goddess Mariam and her women's association (excellent samosas, curries and biryanis), and wine or beer if you fancy a drink. All extras are very reasonably priced. Shela itself is wonderfully relaxing with boats and donkeys instead of cars, and very friendly people (in majority Muslim. This is not Mykonos or Ibiza, thankfully, and you have to respect their way of life and dress code). There is Maasai craft market, a handful of nice shops, a beautiful beach (involving a fairly energetic walk in the sand over the dunes, and best enjoyed at dawn or sunset). Lamu Old Town, not to miss, is a 30/40-min easy walk away along the seafront (at low tide) or accessible by boat. We hope to be able to come back!
Stayed in February 2024
Reviewed: 7 February 2024
Peter
United StatesHave one or two communal tvs would be good idea?
Very clean airy property, secure and with great breakfast. The staff were totally dedicated to the customers.
Stayed in February 2024
Reviewed: 6 February 2024
Hana
United KingdomBeautifully decorated hotel with stunning views. The breakfast is delicious. The staff are what makes this hotel special in particular Amani. Thank you all for a lovely stay.
Stayed in February 2024
Reviewed: 26 January 2024
Martha
AustraliaMy bed was very high off the ground and I'm not that tall so it was a big step to get up but that was nothing major.
Beautiful hotel with the best breakfast in Lamu. Their fresh baked bread is famous. The staff were so wonderful and went above and beyond to look after guests and the rooms and shared spaces are beautifully styled and really comfortable. I spent a lot of time on the rooftop enjoying the view. I had 3 fans in my room which was great as I didn't get any of the cool breeze that came through the upper floors at night (I was on the lowest guest floor and facing another building).
Stayed in January 2024
Reviewed: 24 January 2024
Uwe
GermanyGreat views from the rooftop terrace during breakfast and whenever wanted. Lovely interiors and great wind ventilation easing the heat outside. Great opportunity for having also dinner at the rooftop….amazing views and delicious food.
Stayed in January 2024
Reviewed: 10 January 2024
Siphindile
South AfricaNothing
Loved the cleanliness , the staff was amazing the rooms were clean
Stayed in January 2024
Reviewed: 6 January 2024
Dylan
United KingdomNo aircon was tough to get used to!
The staff, particularly Amani and the breezy rooftop with a great breakfast.
Stayed in January 2024
Reviewed: 1 January 2024
Jonathon
United StatesSpent a very relaxing night here — it’s a quiet, meditative, and uplifting place. Could have spent more time taking in the various viewpoints and also some of the house’s art. Breakfast was of course delicious!
Stayed in January 2024
Reviewed: 30 December 2023
Anna
QatarWe had some issues with miscommunication and clarity. Every morning there was some confusion about breakfast. That being said, despite waiting every morning, breakfast was amazing. We also had confusion when trying to book excursions. Be aware that boat trips and such are very expensive - in fact, the whole island is quite expensive.
The building is beautiful and the rooms are beautiful - they have a wonderful collection of local and African art. There are lovely spaces to relax. The amenities are fantastic and cruelty free. You can refill your water and coffee and tea are available. They also have reasonable prices for laundry. Breakfast was tasty and filling. Bread and baking is done onsite and is amazing.
Stayed in December 2023
Reviewed: 29 December 2023
Lucy
United KingdomNothing, it was heavenly
Absolutely amazing place. Lots of nice pockets to sit and relax, the rooms and the whole hotel are beautiful, and Amani, who runs it, is lovely and incredibly helpful -- we were met at the airport even though we forgot to share our flight time! Could not recommend more.
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content