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Reviews of Jumeirah Beachfront

Nyandarwa road Nyali, Mombasa, Kenya

#10 of 47 hotels in Mombasa

Guests' Choice

Review score

Based on 268 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    8.3

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 14 May 2024

    7.0
    perfect location at beach
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights

    slow restaurant service

    perfect view from room to ocean

    Stayed in March 2024

  • Reviewed: 1 May 2024

    7.0
    Very neat, relaxing and serene environment. Will surely return
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    it’s good and clean

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Superb place to be.
    • Leisure trip
    • Family with young children
    • Apartment with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    WiFi was not stable

    Everything was top notch....we stayed on the 8th floor....the beach view was magnificent from the sun rise to sun set. The facility is very nice with all necessary amenities. We enjoyed the pool till late and staff were all very professional and friendly. The only area for improvement I would recommend is reliable WiFi . Will definately go back

    Stayed in April 2024

  • Reviewed: 26 February 2024

    9.0
    A lovely stay in a good location.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Food was very good and freshly made, but on occasions it meant quite a long wait. We had breakfast included, but only one choice from the breakfast menu was allowed and if you had an additional item you ended paying for the most expensive item.

    Friendly staff, clean rooms and facilities. Very good choice of food and drink. Good location. We also enjoyed the snorkeling trip to the marine park organised by the hotel on one of their boats. Our room was in a good location slightly away from the hubub of the pool.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    9.0
    Great views, nice spacious apartment!
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was lacking, but very convenient having a 24/7 room service.

    The 4 bedroom apartments are awesome! So spacious and enjoyable, overlooking the ocean from the balcony. Really good for a large family or 2 families staying together. No noise as other reviews have said, as the sea view apartments are behind the main hotel. The pool area was lovely too, and their fresh juices are to die for! Beach is not too busy and not many hawkers. We enjoyed our stay and would stay again!

    Stayed in February 2024

  • Reviewed: 28 December 2023

    9.0
    I would recommend for large families
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 9 nights
    • Submitted via mobile

    Car park kept changing and remote controls were missing for air condition units and fans.

    Spacious and good cleaning services, although I booked for sea view I wasn’t given on check in. It was offered few days later. Susan from the reception was extremely helpful and very professional.

    Stayed in December 2023

  • Reviewed: 28 October 2023

    9.0
    Nice local place with beach view.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights

    There were speakers for rent, so in the evening the place becomes quite noisy in the restaurant and bar area. Impossible to have a nice walk on the beach without being stopped by vendors.

    Our room had a wonderful view on the beach. The food was very good. Staff was lovely and helpful. We liked they didn't serve alchol

    Stayed in October 2023

  • Reviewed: 26 October 2023

    9.0
    Definately look forward to staying with you again.
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 4 nights

    The House keeping needs to do a thorough job when cleaning so that the rooms can have the smell of freshness

    The location is great, thought a little far from the centre, food is also somewhat expensive.

    Stayed in July 2023

  • Reviewed: 19 October 2023

    9.0
    Enjoyed the stay
    • Family with young children
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 4 nights
    • Submitted via mobile

    The rooms needs renovations. The fittings in the bathrooms are broken...some bulbs not working....

    The spectacular ocean view from my room

    Stayed in October 2023

  • Reviewed: 17 October 2023

    8.0
    Very good
    • Business trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 1 night
    • Submitted via mobile

    Phone calls went unanswered making it difficult to order room service, yet at check in they told us room service was included. Other than that everything else was good.

    The room was cosy and right in front of the ocean.

    Stayed in October 2023

  • Reviewed: 12 October 2023

    7.0
    The staff were great, but the facilities inside needs major updating. Especially the beds.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The nightlife was loud, people were so drunk we couldn’t enjoy the pool side. The beds and pillows were so uncomfortable. The towels were so old

    The staff were amazing.

    Stayed in October 2023

  • Reviewed: 13 September 2023

    8.0
    Very enjoyable
    • Leisure trip
    • Group
    • Apartment with Sea View
    • Stayed 3 nights

    Some small problems when we arrived - there was no info on the wifi - no one could tell us how the TV worked - the air conditioning in my room just shut down on the last day Also the resort does NOT serve alcohol - you can bring your own in to drink but it needs to be more clear and upfront that none of the bars/restaurants serve alcohol

    Location was fantastic. Very close to the beach which was amazing. Staff very friendly. We stayed in the apartments opposite the main complex so it was much quieter there and a 1min walk to the beach and main resort/

    Stayed in August 2023

  • Reviewed: 17 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Loud music on night. Guest can’t sleep if you run loud music upto late night.

    Family atmosphere

    Stayed in August 2023

  • Reviewed: 30 July 2023

    9.0
    Great
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are beautiful and big, the decor is top notch, strong WiFi connections. Highly recommend definitely will come back

    Stayed in July 2023

  • Reviewed: 25 July 2023

    7.0
    A very good view
    • Leisure trip
    • Group
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 4 nights
    • Submitted via mobile

    They give out their property for weddings so it kind of blocked the pool view. Breakfast can be improved on.

    I loved the view from the property and it’s beach access. Clean and at a convenient location.

    Stayed in July 2023

  • Reviewed: 23 July 2023

    8.0
    Management are 10/10, Hotels 10/10 but the waiters are beyond horrible!!
    • Leisure trip
    • Couple
    • Apartment with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    The service if you order a drink or even breakfast you will be waiting for very long time. If you also travel for a relaxing holiday you can forget it. The hotels becomes a outside nightclub for locals and other tourists staying at nearby hotels. You would be dining at a table with your partner or family and the hotel rents out Bluetooth mega speakers for £5 a day therefore someone will rent it and blast music next to you. Why rent out speakers? You will hear 15 different types of music at the same time. Why isn’t there loungers on the beach? Why rent out mega speakers? Why hire staff that are incompetent, pretend to be deaf and gossip with their fellow colleagues while they know you have ordered. It doesn’t take 25mins to get a bottle of coke from the fridge.

    the location, beach, food, security staff, very pleasant surroundings.

    Stayed in July 2023

  • Reviewed: 22 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio with Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    Noisy at night

    Food

    Stayed in July 2023

  • Reviewed: 22 July 2023

    9.0
    Lovely apartment for 2 families
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The water pump is really loud and squeaky and runs all night which gets very annoying when trying to sleep.

    Great location and really large apartment perfect for two families. Ability to use the hotel facilities and access to the brave was perfect. The website doesn’t do the place justice.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Toilet fixtures abit loose.

    Beautiful beach view from the room.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Sea view, friendly staff.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    9.0
    Just superb . Really loved it . Highly recommend . Am coming back
    • Leisure trip
    • Group
    • Apartment with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Everything was good . Only at the reception it’s like they didn’t have much knowledge on the facilities available.

    Just amazing place to chill . The sea view was spectacular. The apartment was very specious and beautiful set up.

    Stayed in July 2023

  • Reviewed: 30 June 2023

    8.0
    Lovely
    • Leisure trip
    • Group
    • Apartment with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    They are not selling beer

    I like the foods

    Stayed in June 2023

  • Reviewed: 13 June 2023

    8.0
    perfect
    • Leisure trip
    • People with friends
    • Studio with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    ing

    everything

    Stayed in June 2023

  • Reviewed: 25 March 2023

    8.0
    overall Inwould definitely stay here again.
    • Leisure trip
    • Couple
    • Apartment with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    no hot water at all in room. Restaurant is overpriced and not that good.

    A/C, nice rooms, great view, great pool area.

    Stayed in March 2023

Showing 1 – 25

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