09 Mogotio Road, Westlands, 00200 Nairobi, Kenya
#112 of 182 hotels in Nairobi
Guests' ChoiceBased on 642 hotel reviews
7.3Cleanliness
7.9
Comfort
7.9
Location
8.2
Facilities
7.4
Staff
8.4
Value for money
7.9
Free WiFi
7.6
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End of dialog contentReviewed: 3 June 2024
Andargie
EthiopiaThe room size is somewhat confined. And the shower tap especially the hot water not properly working.
The location, comfort, no noise at all, and all the facilities worked well.
Stayed in May 2024
Reviewed: 21 May 2024
Ngash
KenyaIt was OK, though i felt like it was dark ,
Stayed in May 2024
Reviewed: 17 May 2024
Me-marge
QatarNothing
I was offered late check out free of charge
Stayed in May 2024
Reviewed: 14 May 2024
Thomas
Germanynot working operative: tresor even replaced tresor, sink of shower stuffed; no smart tv, no fridge; no window in room felt abit uncozy
good breakfast, room size
Stayed in May 2024
Reviewed: 13 May 2024
Harshna
United KingdomI may have received a different room to the booking I made.
The kitchen/breakfast staff were very nice and accommodating
Stayed in April 2024
Reviewed: 13 May 2024
Raina
United StatesRun down, cleanliness, a lot of things broken, layout of the room and the hotel
Breakfast, location, gym, shower, quiet
Stayed in May 2024
Reviewed: 30 April 2024
Anualrite
UgandaNothing
Breakfast was good
Stayed in April 2024
Reviewed: 21 April 2024
Nicola
GuernseyWe had a room looking into a concrete lightwell or service area which was horrible. The blinds were shut so we didn't have to look at it. We also only stayed for the night, arriving late and leaving early, but this would have been disappointing if we had been using the room for any length of time.
The room was spacious and the bed was extremely comfortable. We had a drink in the roof top bar on arrival which was very pleasant and breakfast was good with plenty of choice.
Stayed in March 2024
Reviewed: 21 April 2024
Robin
KenyaThe parking was adequate and proved secure, but more space at the South C hotel would be appreciated. The front desk was helpful if not a little slow and I did not receive my ETR as promised on the night, but did receive it in the morning.
The food was good. The room very comfortable
Stayed in April 2024
Reviewed: 15 April 2024
Michelle
CanadaThe lighting was very dim in the rooms.
Friendly staff, gated facility, really nice breakfast in the mornings.
Stayed in April 2024
Reviewed: 6 April 2024
Bienaime
EthiopiaNoise at night with shouting inviduals in the corridors on 4th April night.
Breakfast needs more varieties
Stayed in April 2024
Reviewed: 3 April 2024
Mogga
United Arab EmiratesThe curtains are old, couldn't close well allowing the first peak of light into the room at sunrise.
The surrounding, silence, and ground car parking
Stayed in April 2024
Reviewed: 2 April 2024
Chris
South AfricaAmenities should be upgraded. I think it's overpriced.
Amazing staff.
Stayed in March 2024
Reviewed: 31 March 2024
Mikal
NorwayCheap and nice hotel. Its always clean and close to the mall
Stayed in March 2024
Reviewed: 18 March 2024
Kakaire
UgandaLocation
Stayed in March 2024
Reviewed: 12 March 2024
Johann
South AfricaHotel as a whole needs some upgrading, but still ok, applies to rooms too. Location not safe at night, even though within walking distance of shopping areas. Although good variety breakfast, if you're a late eater, got to ask for replenishment.
Friendly and responsive staff - room was changed after concerns were raised. Rooms were well appointed and comfortable. Breakfast had good variety and location good - close to major malls, within walking distance.
Stayed in February 2024
Reviewed: 9 March 2024
Martin
DenmarkFriendly, helpful staff, good breakfast, great location.
Stayed in February 2024
Reviewed: 5 March 2024
Maria
GermanyWe ask for certain things to the stuff and they couldn't provide it. Like cable adapter or luggage weighing. It felt they were unprepared. In the day seems like a good location but in the night was a bit unsafe.
The hotel is well maintained and highly secure. The room was big and comfortable, the bathroom as well. Very comfy bed and enough space for two. Big windows with nice light and great AC. Was a good experience.
Stayed in March 2024
Reviewed: 2 March 2024
Caroline
KenyaNobody to help with luggage from the car on arrival
Great breakfast
Stayed in February 2024
Reviewed: 2 March 2024
Muzahir
KenyaPoor lighting in the room and bathroom very dim, light over the morrior in the bathroom also wasn't working making it difficult to shave etc. Asked for an iron which took ages and it wasn't a steam iron either. Compared to previous visits, the premises is slowly starting to look old. Stains in the sinks, bathroom shower areas etc
Location and breakfast
Stayed in March 2024
Reviewed: 19 February 2024
Max
CanadaThe lighting of the room is really low and cold. Location in a somewhat isolated street. The shower head was totally dysfunctional.
Price is good. Breakfast not bad.
Stayed in January 2024
Reviewed: 19 February 2024
Teresa
United KingdomBreakfast did not have non dairy milks and decaf coffee, we would get a call at 9.15 to ask if we were going to get breakfast (which closed at 10)
Rooms are nice with AC, the price-quality relation was great, it felt safe
Stayed in February 2024
Reviewed: 19 February 2024
Caroline
KenyaThe curtains need upgrade/to be fixed (hanging loosely in both rooms- letting light in A part from the front desk person who received us during check in at night (the gentleman who served us cheerfully), the rest of the staff at the front desk were gloomy (not pleasant/not cheerful) Neither was the staff at the front desk during our check out. They could work on being more cheerful to guests. There was no one also to help us bring in our luggage. I had to struggle to bring in the luggage from the car alone ( i had several cos we were family and I had to make several trips).
We were received well by the front desk person who was on duty for check in. He was pleasant. Good rooms Comfortable beds Good breakfast Flexible check out time Front desk reachable before check in
Stayed in February 2024
Reviewed: 17 February 2024
Oshozekhai
NigeriaThe staff were very friendly and the hotel location was great
Stayed in February 2024
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