The hippo lounge is a sterile wasteland and should be integral to this prestige property. Management offices should not be in the main building as that’s not premier real estate. The food offering had been compromised as the beef/lamb were both scrawny and chewer. Old mutton and old beef in a country with superb produce. Very disappointing. The fish course was tilapia heads which were very tasty but clearly a discount offering. The food was poor. Eggs were anaemic. Buffett options are wasteful and unappealing to the guests. The bar ran out of Tusker beer (in Kenya) and soda water. None of this is a refection on the chefs but they are obviously being prevented from buying quality produce by the owner/management. The management is the problem. They are invisible to the guests and a burden to the offering.

They had looked after an important heritage property in Kenya. The grounds are stunning. Service & hospitality was excellent. It is a pity that the lounge areas have been taken over by offices/conference facilities. These areas are very distinctive and part of the premium offering of the property. This is a jewel of a property that needs to be better looked after by someone with style. Expansive gardens and views and direct access to lake trips and Crescent island. The warmth of the staff was overwhelming. This is an excellent but needs better management as it is a prestige property.

Stayed in May 2024

Food options were quite limited and the cuisine needs improvements

The proximity with wildlife around The quietness 🤫 ♥️

Stayed in April 2024

While being in a beautiful building, the hotel looks rundown (it’s definitely not a 5 stars, more a 3 or a low 4 stars). The door of our room didn’t open without a very hard push, the TV was blurry and old, the phone too, some tiles in the bathroom were damaged, few old stains on the walls, the mosquito net around the bed looked very cheap, a few abandoned buildings on the property… The buffet was diverse, but the food was not so good and the time of serving very short (2 hours). We were disappointed and had some mixed feelings, especially for such a high price!

Beautiful location right on the lake, with wild animals walking around. Very nice swimming pool. A beautiful veranda for breakfasts and dinners. The hotel is really well located. The staff is really friendly and helpful, they made our stay enjoyable.

Stayed in March 2024

Door lock malfunctioned, had to wait for 1 hour. Ended up with new room. You should have mechanical backup-key.

Food was excellent, especially dinner.

Stayed in March 2024

I think the matrass is due to change. It feels like rolling off it at night 😊

Great location, very good service

Stayed in January 2024

Very little.

The amazing grounds and the animals which wandered through. I also greatly appreciated the staff and many went out of their way to help us.

Stayed in February 2024

There was nothing special for the Christmas celebration. Declared events (live band, etc) were not provided. At least we didn't notice them. There was no any festive food either.

Good location. Attentive staff. Good food. You will enjoy your close contact with nature. .

Stayed in December 2023

Nothing

The room, food, staff, environment, everything was great! The animals outside and around the property was a highlight!

Stayed in October 2023

The shower drain was slow in our room.

Quite a good hotel. But there is not much to say more. There should be animals on site (zebras), but they were hiding. Only monkeys and birds were well visible. Hyppos come out at the dark and then it is not allowed to walk in the garden alone. Also they are not well seen in the dark from a distance.

Stayed in October 2023

Location and restaurant is good.

Stayed in August 2023

Monkey annoying us

Beautiful Location and observation of wildlife

Stayed in July 2023

Should give more warning about the dangers of hippos and train their staff to not get to close. One of their rangers panicked a bit as a hippo started to charge towards us (it stopped very quickly). We should be allowed to get close enough that a ranger can panic.

Stayed in July 2023

The rooms are a little dated but functional.

The restaurant food was incredible, the menu was diverse and the quality of the meals at supper was excellent. The evening visit from numerous hippos was a delight.

Stayed in May 2023

The price

For the price paid, breakfast should have been included.

Stayed in July 2023

Nothing major, but maybe the food menu options could be expanded.

The location of the country club is superb. Safe hippo watching right in the premises makes the experience so fulfilling.

Stayed in July 2023

The bathrooms didn't have floor, face and hand towels.

The hotel has been renovated, while maintaining the rustic feel. Very beautiful grounds. Meals were great

Stayed in July 2023

the water in the bath tab was not clear

Food, view of the lake, animals in the grounds, bonfire in the evening, great wifi signal

Stayed in June 2023

There was a slight problem with the plumbing which did not really impact our stay as such. The tour guide for the boat safari needs to be more proactive in providing information and not have to be prompted all the time, but he was kind and courteous nonetheless and made sure we had enough time to take pictures of the various animals.

Having nature/wild animals so close to us was a beautiful and interesting experience, the air was very clean, the staff were very friendly and seemed to know intuitively what we wanted. We felt really bad checking out, and hope to return soon.

Stayed in April 2023

I think the food could be better: in particular improving the desserts and pasta bar would be easy fixes. Breakfast was generally much better than dinner.

Overall we had a great, relaxing, fun family stay. It was such a great location, with lovely views of the lake and animals all around. An easy place to stay with kids. Enough to do and see, while also being very good for relaxing. And the staff were all so friendly and wonderful. We loved our stay and would return.

Stayed in April 2023

Booking taxis was tricky- but confusing on that system- someone took ours!

Gorgeous lakeside view

Stayed in February 2023

mosquitoes

hippos!

Stayed in March 2023

food can be much better

location

Stayed in February 2023

We stayed in presidential suit and it was very good. Wilbert was really friendly in the receiption and in Crescend island we met David who can provide you with plenty of information about the island, is highly recommended to find him to accompany you during visiting the islannd. The hotel itself is priceless to watch different species of birds.

Stayed in January 2023

the prices have gone up considerably but it doesn’t reflect in the standard of property. the food could do with modernisation , a little extra touches in the room , a little updating

we have stayed here before , so we do like it , love the hippos coming up at night and the monkeys , boat trip was good and comfortable and our guide was knowledgeable. food fair . staff great

Stayed in December 2022