The food wasn’t as fair.

Enjoyed the peace and quiet plus the bike ride between places

Stayed in May 2024

Friendly staff Delicious food Beautiful views Incredible spa treatments

Stayed in May 2024

Everything actually

Stayed in February 2024

Didn't like the fact that there is no room service at night, and basically after ~19:00 you have no options to eat anything at the hotel except for their dinner which is a 4 course menu that costs 8000 kes per person. To be fair I visited in low season and capacity of the hotel was very low. Malindi is very hot and humid and air conditioning at the hotel definitely can improve- first night was too hot for me even with AC on full power. So the next day they automatically upgraded my room for free and it was way better, but still it wasn't cold enough for me to get under a blanket or wear clothes while sleeping.

I liked the staff, the design, the vastness, the pools, the beach!

Stayed in February 2024

the food at billionaire resort beach, it is so small, u can't even get full.

i loved the stuff girls, they are so friendly , i loved the tennis court, the breakfast was my most favourite.

Stayed in January 2024

It was perfect

Beautiful set up. The place is amazing, serene and with a lot of space for the guest. Many pools to chose, very clean and staff is super attentive. Definitely a great place to relax and chill with your partner.

Stayed in December 2023

Reception during one of the dinner on 22nd Dec by a certain manager from Billionaire Dubai as i was made to understand later. It was discriminative or racial. Didn't like it at all.

Lovely Staff. Mateos, Sheila Otieno, Linet Njau, among others. Not forgetting Purity, the one who was always taking care of our residence. And Zablon at entrace

Stayed in December 2023

Nothing

Serene and beautiful

Stayed in November 2023

Everything was perfect.

Fantastic customer service, great facilities, great ambience, great location and definitely prompt in responding to queries. A 10/10 experience. Excellent.

Stayed in October 2023

The food could improve a tad. For a 5star resort, the meals were slightly bland. Highlight was the octopus carpaccio and the lobster though.

Staff were amazing

Stayed in October 2023

None

Excellent service and customer care

Stayed in September 2023

Nothing.

Absolutely amazing!! By far one of the best places I have ever stayed at. The staff is amazing. The retreat is gorgeous. The food is impeccable. The rooms are massive and really well designed. Thank you for a wonderful stay and for accommodating me and all my requirements. I will definitely be back.

Stayed in September 2023

Breakfast

Breakfast could be a bit more diverse especially on dairy options and options without egg

Stayed in August 2023

hospitable staff. nice meals. very clean snd cool for relaxation. well maintained lawn and swimming pools. beautiful and extremely clean interior etc

Stayed in June 2023

The food isn’t too great. Not much variety.

The staff were very friendly, the property was good and clean. Great location for a quiet holiday.

Stayed in April 2023

fantastic service! many thanks to Rosemary, Aasiyah and the reception team as well as Eunice the masseuse!

Stayed in March 2023

the limited food options, 2 restaurants with limited variety of food. the seafood was great but the rest of the meals tasted pretty weak.

beachfront, large pools and a very charming style

Stayed in March 2023

the only thing was that the bed could have been more comfortable. it was a bit hard and I think the mattress was not the newest

quiet location, super friendly staff and everything was very clean.

Stayed in March 2023

After visiting more than 300+ hotels all over the world, this was the most terrible booking experience I've ever had. About 10 days before our check-in George reached out to me on whatsapp from a random Spanish number and sent a link demanding me to make a payment for the whole stay. This looked fishy and I reached out to booking.com support who told me not to pay through any links as per policy I shall be paying upon arrival. I refused to pay and few days later George reached out to me again through the booking.com app and start threatening me to cancel my booking (sending me a screenshot of him holding his cursor on the cancel button) claiming that he couldn't verify my identity and my credit card is a fraud, and this gives him the authority to cancel my booking. I reached out to the booking.com support again and they strongly advised not to make any payments through any links, they also said they reached to the hotel directly but there was no response. Upon arriving and making the payment (it turns out my credit card wasn't a fraud) I didn't get an apology from anyone. This was quite stressful as I was afraid that he could actually cancel our booking and given that this is a high season this could ruin the whole holiday if we had to look for another hotel. I believe for a hotel of such a premium level, there should be a better treatment for customers who want to spend time with their families at your hotel.

Amazing hotel with great rooms and facilities. All staff were super helpful, everyone within the hotel was trying to please us and make our stay comfortable and satisfying. Rooms are very spacious, pools are amazing, all beachbeds are super comfortable. Also there is an amazing music all over the hotel with a perfectly set volume and great selection of relaxing songs. This is one of the best hotel at the Kenyan cost. We will definitely come back.

Stayed in February 2023

It took a long time to serve the food.

Everything The staff was very friendly and did everything we asked them to do. The food was also very good.

Stayed in February 2023

Pool was great, food was impeccable, and staff were friendly!

Excellent stay! Wonderful staff, place was serene and peaceful! Will visit again!

Stayed in February 2023

The restaurant was very limited, and you had to go to the 'twin hotel' that was 200 meters away to eat. We also had some issue with a taxi organized by the hotel, but I think it was not the hotel's fault. Not on the beach front.

The room was beautiful and comfortable, there was a relax area with a pool, and couches outside of the room. The staff was helpful, there were bicycles to use for free to go to other restaurants or beaches. The yoga session was also very good.

Stayed in December 2022

The best place to stay in Malindi!

Stayed in December 2022

Menu could do with improving and my own personal wish would be for some softer pillows

very relaxing environment, staff extremely helpful and friendly. Would stay again.

Stayed in October 2022