Lagos Road, Off Tom Mboya Street, Nairobi CBD, 00400 Nairobi, Kenya
#134 of 181 hotels in Nairobi
Guests' ChoiceBased on 42 hotel reviews
7.2Cleanliness
7.9
Comfort
7.8
Location
7.0
Facilities
7.2
Staff
8.5
Value for money
7.6
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 21 April 2024
Wasswa
United KingdomThe noise from outside most especially during the day time but Of course it’s quite during the nights
The close proximity to necessary places. Food stores, night clubs etc
Stayed in April 2024
Reviewed: 8 March 2024
Samuel
KenyaNoise from the vehicles , consider sound proof
N/a
Stayed in March 2024
Reviewed: 31 January 2024
Matukamango
United KingdomWi-fi poor connection
Good
Stayed in January 2024
Reviewed: 22 January 2024
Celian
AustraliaNo lift, using stairs is a hindrance when accessing rooms.
Overall excellent service. Staff are kind and helpful
Stayed in January 2024
Reviewed: 19 December 2023
Edward
United StatesI booked a suite (looking forward to a special night) and apparently they gave it away to someone else. However, I had already paid. Instead of giving me a refund they tried to give me free breakfast and dinner in exchange. Many parts of the room were in disrepair (half of the lights didn’t work, shower was broken) and there was no hot water
Very accommodating staff. They were very helpful and polite. They brought me room service at 1 in the morning! Not sure the kitchen was actually even open at that hour.
Stayed in December 2023
Reviewed: 19 November 2023
Partner
United Arab EmiratesThe Internet pls get a better internet facility
The staff
Stayed in November 2023
Reviewed: 4 October 2023
Young
South KoreaVery calm and kind
Stayed in October 2023
Reviewed: 10 September 2023
Sarah
KenyaIt had cold shower
I loved the room service and réception
Stayed in September 2023
Reviewed: 6 September 2023
Barun
KenyaThe location of the property is not all expected..
Stayed in September 2023
Reviewed: 28 December 2021
Amon
South AfricaNo mini bar fridge
sunny balcon
Stayed in December 2021
Reviewed: 1 October 2021
Nika_c
Czech RepublicThere was a lot of dust from the street even at the hotel balcony and we would not reccommend to sit on the balcony for a long time. It is right next to a very busy street, so there is a lot of noise during the day, especially in the afternoon and during evenings. You have to count with occasionally cold water in the shower and a bad internet connection.
Hotel personnel was really nice, welcoming and helpful. Moreover, besides standard room service, we got our shoes cleaned, which was extreamely suprising and pleasant, and most of all helpful, since the streets are full of dust. From where the hotel is situated, you may reach any parts of the city within minimum of time - even the National Park! Finally, we were served free breakfast as a goodbye, which was really nice.
Stayed in September 2021
Reviewed: 30 September 2021
Robert
KenyaRamp too steep and not disability friendly
Bed too small
Stayed in September 2021
Reviewed: 6 May 2024
Andrew
KenyaWe didn't dislike anything
They were quick to respond
Stayed in April 2024
Reviewed: 20 September 2023
Vishal
IndiaIt’s very old, no lift, wifi extremely unstable n slow. The location, though in the CBD, isn’t good. There is street noise all through out the day and night. There are horns blaring all day. It gets better at night but still very noisy. Even Uber drivers advised against this locality. Staff is helpful.
Nothing
Stayed in September 2023
Reviewed: 30 June 2023
Jimmy
United StatesWas good
Good
Stayed in June 2023
Reviewed: 5 May 2023
Oluoch
KenyaThere is need to improve on hot water for shower . The water should be warm especially in the evening
There was completely no mosquitoes. I also liked the coffee making facilities in the room
Stayed in May 2023
Reviewed: 9 September 2022
Ajang
AustraliaThe hot water heater or service was very average. water not enough.
very polite staffs especially receptionist friendly and great room service.
Stayed in September 2022
Reviewed: 24 July 2021
Vitalis
KenyaThere was no wifi i wasnt advice at check-in, on follow up i was informed it was missing for somedays. No tv services despite having one in the room The backside window of my room wasnt secure enough, the shutter on it wasnt functional. Noisy on sundays due to church services held there.
The front desk and security guys were amazing.
Stayed in July 2021
Reviewed: 8 June 2021
Anonymous
KenyaNothing
I didn't like anything at all
Stayed in June 2021
Reviewed: 18 May 2024
Abhishek
IndiaThere are no comments available for this review
Stayed in February 2024
Reviewed: 30 January 2024
Kevin
PhilippinesThere are no comments available for this review
Stayed in January 2024
Reviewed: 20 August 2023
Muthui
KenyaThere are no comments available for this review
Stayed in August 2023
Reviewed: 18 June 2022
Magenya
KenyaThere are no comments available for this review
Stayed in June 2022
Reviewed: 17 April 2022
Naïcha
KenyaThere are no comments available for this review
Stayed in April 2022
Showing 1 – 25
Secaucus, USA
Istanbul, Turkey
Estellencs, Spain
Rome, Italy
Turin, Italy
Renesse, Netherlands
Pula, Croatia
Cherai Beach, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content