Mkungu Close, Westlands, 49719 Nairobi, Kenya
#44 of 181 hotels in Nairobi
Guests' ChoiceBased on 185 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
8.7
Facilities
8.4
Staff
9.0
Value for money
7.7
Free WiFi
7.9
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End of dialog contentReviewed: 23 May 2024
Almayahi1983
OmanLobby, TV
Breakfast, staff, location
Stayed in May 2024
Reviewed: 7 April 2024
Michal
Belgium- we got a different room than the one booked (appartment with the kitchen) but the management offered us a free breakfast at the last day - TV placed in a way that made it difficult to watch
+ next to the shopping mall + spa in the price of the room + swimming pool (depth: 1,2m; long +/- 40m) + small gym center at 22 floor (amazing view) + comfortable beds and pillows + coffee and tea set in the room + great restaurant at the 24th floor with an amazing view + very kind and helpful personel + nice view from the windows (12th floor)
Stayed in April 2024
Reviewed: 20 February 2024
Christine
NigeriaThe breakfast was a bit underwhelming, the options seemed limited. Also, my TV was not working and I could not see the room service menu. I called to complain about this and was told someone will be up to check. 20mins later, no one had come up so I had to go out to find something to eat.
The hotel and room were very nice aesthetically
Stayed in February 2024
Reviewed: 9 February 2024
Tarek
BahrainBreakfast variety below expectations.
Very friendly staff
Stayed in January 2024
Reviewed: 29 January 2024
Duke
United Statesvery nice facility and helpful staffs
Stayed in November 2023
Reviewed: 29 November 2023
Suveer
AustraliaNik
Clean, centrally located in Westlands. Friendly staff Large rooms Place is welcoming
Stayed in November 2023
Reviewed: 3 November 2023
Bruce
United KingdomThe taxi picking you at the airport waits for other people coming from another city. So you will wait sometimes for 2 hrs, waiting for a plane that hasn’t even landed because they want to put you in the same taxi with those people. This is horrible.
Just about everything. The staff, the food, all great.
Stayed in September 2023
Reviewed: 16 October 2023
Olivier
RwandaNo room balcon
Clean
Stayed in September 2023
Reviewed: 25 September 2023
Harmohan
United KingdomThe hotel is dated and could do with an update.
The hotel is centrally located, has very big rooms and comfortable. Staff were friendly and the breakfast is a good selection.
Stayed in September 2023
Reviewed: 15 September 2023
Jean
FranceThe style of the room and the design/ furnitures is really 80s/ 90s: the bathroom was really old-fashioned (with no ventilation...) The gym is very small and opens only from 10 a.m. until 7 p.m.: so it is closed exactly when people have time to go to the gym... At 30 USD per person for breakfast, the breakfast rate is for sure exaggerated: for this amount, you can have at least 3 lavish breakfasts at Artcaffé or CJ's... I think it's a shame to price a breakfast at that price in Nairobi.
The check-in was super efficient and quick. The staff is always very polite and professionnal. The place is well-located. The room service was efficient and the quality of the food quite decent. The laundry service is also very reactive.
Stayed in September 2023
Reviewed: 10 September 2023
Ayo
NigeriaPrice appears quite high
Looks pristine….
Stayed in September 2023
Reviewed: 28 August 2023
Ola
United KingdomThere was a temple at the rear of the apartment building and
Very clean and comfortable
Stayed in August 2023
Reviewed: 18 July 2023
Shervin
United KingdomUpon check-in, the receptionist didn't take time to explain the hotel facilities, and wasn't able to help us with any ideas of things to do in Nairobi. The hotel doesn't have any maps or other travel recommendations, but the team at the concierge did their best to help by showing us the list of highlights of Nairobi that the paid third-party tour includes.
Well-located in a central part of Nairobi, with friendly helpful staff and good breakfast options. We liked that we could access the steam room and sauna for free as part of our stay.
Stayed in July 2023
Reviewed: 3 July 2023
Priyanka
United Arab EmiratesGreat rooms and service
Stayed in June 2023
Reviewed: 26 June 2023
Kapil
United Arab EmiratesNothing
Location is best
Stayed in June 2023
Reviewed: 9 June 2023
Adeyinka
United KingdomThe location and getting down at the gate of the hotel to be scanned in on a daily basis is quite tiresome.
The hotel is at a busy location in Nairobi with a lot of traffic. The room i stayed in was nice and spacious with a well laid out bathroom. The food on the 2nd floor could do with a wider variety of hot food. In summary a nice hotel and I would stay again.
Stayed in June 2023
Reviewed: 6 June 2023
Nik
United KingdomExpensive. Freezing swimming pool. Few sun loungers. Revolving restaurant not included in half board package. Not much entertainment for kids apart from with Sunday brunch. Atmosphere a little sterile
Very comfy family suite. Amazing gym on 22nd floor with great view. Fantastic buffet breakfast and a La carte dinner. Helpful staff.
Stayed in May 2023
Reviewed: 25 May 2023
Mandana
EswatiniWe did not particularly enjoy the quality of the breakfast.
we liked the size of the room and the efficiency of the staff.
Stayed in May 2023
Reviewed: 12 May 2023
Nomsa
ZimbabweTheir elevators were faulty half the time
They have nice spacious rooms
Stayed in April 2023
Reviewed: 22 April 2023
Xavier
United KingdomThe View, the pool, large rooms, the breakfast buffet
Stayed in April 2023
Reviewed: 17 April 2023
Afua
GhanaThe cleaning lady forgot to clean my room one of the days and I wish the pool was a heated one . But I don’t fault them because it’s not
It was clean . spacious and very comfortable
Stayed in April 2023
Reviewed: 17 April 2023
Hussain
Maldivesthe
Stayed in April 2023
Reviewed: 7 April 2023
Sulaiman
UgandaStench in the bathroom but it was later resolved
It was to standard and location is ok.
Stayed in March 2023
Reviewed: 4 March 2023
Neil
Canadavery nice room,great safe location and nice staff
Stayed in February 2023
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