Reviews of Pan Pacific Serviced Suites Nairobi 5 stars
Westlands Road Global Trade Center (GTC), 00800 Nairobi, Kenya
#5 of 369 Holiday rentals in Nairobi
Guests' ChoiceReview score
Based on 67 hotel reviews
9.1Score breakdown
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Cleanliness
9.5
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Comfort
9.5
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Location
9.4
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Facilities
9.3
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Staff
9.5
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Value for money
8.8
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Free WiFi
9.5
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Showing 1 – 25
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Reviewed: 18 May 2024
Mustajab
Pakistan21 reviews4 helpful votes10“Great Place to stay”- • Business trip
- • Family with young children
- • One Bedroom Deluxe Suite King
- • Stayed 7 nights
Need to add another 2 or 3 pool tables as there was a lot of que for that. And more swings and slides need to be added in the kids play area but apart from this the rest of the hotel is great.
One of the safest places to live. Super comfortable. Everything is new. they have a small area for children play area. Plus a nice pool. In addition the gym and the pool table is great
Stayed in May 2024
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Reviewed: 18 May 2024
Mustajab
Pakistan21 reviews4 helpful votes10“Amazing Place to stay”- • Business trip
- • Family with young children
- • One Bedroom Deluxe Suite King
- • Stayed 1 night
Need to add another 2 or 3 pool tables as there was a lot of que for that. And more swings and slides need to be added in the kids play area but apart from this the rest of the hotel is great.
One of the safest places to live. Super comfortable. Everything is new. they have a small area for children play area. Plus a nice pool. In addition the gym and the pool table is great
Stayed in May 2024
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Reviewed: 18 May 2024
Mustajab
Pakistan21 reviews4 helpful votes10“Lovely place. Amazing Stay”- • Business trip
- • Family with young children
- • One Bedroom Deluxe Suite King
- • Stayed 1 night
Need to add another 2 or 3 pool tables as there was a lot of que for that. And more swings and slides need to be added in the kids play area but apart from this the rest of the hotel is great.
One of the safest places to live. Super comfortable. Everything is new. they have a small area for children play area. Plus a nice pool. In addition the gym and the pool table is great
Stayed in May 2024
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Reviewed: 6 May 2024
Daniel
United Kingdom15 reviews1 helpful vote9.0“Would recommend”- • Leisure trip
- • Couple
- • One Bedroom Suite King
- • Stayed 2 nights
- • Submitted via mobile
Windows poor quality and could hear cars clearly
Modern new clean
Stayed in May 2024
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Reviewed: 4 May 2024
Patrick
Poland1 review10Exceptional- • Leisure trip
- • Solo traveller
- • One Bedroom Suite Twin
- • Stayed 1 night
- • Submitted via mobile
The fact that I liked the place
Everything was good
Stayed in May 2024
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Reviewed: 16 April 2024
Mustajab
Pakistan21 reviews4 helpful votes10“Loved my stay will stay again”- • Business trip
- • Solo traveller
- • One Bedroom Deluxe Suite King
- • Stayed 4 nights
the breakfast needs more items and a bit more alcohol menu and its availability.
They have great security and privacy its safe the rooms are very big and have almost everything everything is brand new . Ac kitchen bathroom. all this is one of the best places to stay in nairobi
Stayed in March 2024
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Reviewed: 25 March 2024
Olufemi
United States38 reviews2 helpful votes8.0“An elevated apartment”- • Business trip
- • Solo traveller
- • One Bedroom Suite King
- • Stayed 1 night
For a facility of such high caliber, locking the plates and cutlery in the apartment was not helpful. The receptionist's excuse made it even more distasteful. While one could understand that guests would be responsible for broken hardware, what about cutlery? Are they broken or pilfered? Facilities with lower standards provide abundant plates for their guests, and this should be improved.
The staff members at the reception area were great. They were friendly, resourceful, and courteous. It was fun to watch how they multi-tasked and were helpful in getting information across and assisting with the luggage.
Stayed in March 2024
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Reviewed: 8 March 2024
Rodrigo
Brazil31 reviews9.0“Great place, employees need training”- • Leisure trip
- • Solo traveller
- • One Bedroom Deluxe Suite King
- • Stayed 5 nights
- • Submitted via mobile
Employees kept asking me for tips or to buy them “coffee”. It was quite annoying.
The building is fairly new and modern. It is also well maintained.
Stayed in March 2024
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Reviewed: 5 March 2024
Peter
Uganda13 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • One Bedroom Deluxe Suite King
- • Stayed 2 nights
- • Submitted via mobile
Security checks for guest each time entering. Not too bad, but think they could have more relaxed arrangement for registered guests
Nice spacious apartment. Excellent for longer stays
Stayed in March 2024
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Reviewed: 29 February 2024
Sam
United Kingdom9 reviews10“Excellent. Would stay again.”- • Leisure trip
- • Couple
- • One Bedroom Suite King
- • Stayed 1 night
Excellent facilities and beautiful rooms. Staff are super friendly and the location is excellent for exploring Westlands area. Highly recommended. Super luxurious feel to the place.
Stayed in February 2024
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Reviewed: 22 February 2024
Stavros
Greece41 reviews10Exceptional- • Leisure trip
- • Couple
- • One Bedroom Suite King
- • Stayed 3 nights
- • Submitted via mobile
Excellent stay in Nairobi. Suits have plenty of space, well equipped, very friendly staff and very clean. Huge pool and a very good restaurant were there too
Stayed in February 2024
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Reviewed: 21 February 2024
Dorcas
Canada10 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • One Bedroom Suite King
- • Stayed 1 night
I liked everything. The apartment was clean and nice.
Stayed in January 2024
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Reviewed: 4 February 2024
Roman
Switzerland27 reviews2 helpful votes9.0Superb- • Business trip
- • Couple
- • One Bedroom Suite King
- • Stayed 1 night
- • Submitted via mobile
In Shower no warmwater...can happen...dont worry...the staff was very helpfull
Everything was fitted in high quality. The staff and Securitas was very kind and helpfull. A good place to be when you stay in Nairobi.
Stayed in February 2024
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Reviewed: 28 January 2024
Espoir
Democratic Republic of Congo6 reviews9.0“Amazing”- • Business trip
- • People with friends
- • One Bedroom Suite King
- • Stayed 3 nights
- • Submitted via mobile
The security told me cant take pictures was shocked
Location beautiful place
Stayed in January 2024
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Reviewed: 27 January 2024
Catalin
Romania79 reviews9 helpful votes10“Very nice location,all new.”- • Leisure trip
- • Couple
- • One Bedroom Suite King
- • Stayed 2 nights
- • Submitted via mobile
A little bit noisy.
Very new,stylish,enough space.
Stayed in January 2024
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Reviewed: 22 January 2024
Abdi
United States19 reviews2 helpful votes10Exceptional- • Couple
- • One Bedroom Suite King
- • Stayed 3 nights
- • Submitted via mobile
The socket should be standard. Foreign travelers can't use sockets
The room is super clean. Also, the bed was comfortable
Stayed in January 2024
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Reviewed: 4 January 2024
Bernd
Jamaica12 reviews10“central and convenient”- • Leisure trip
- • Couple
- • One Bedroom Suite King
- • Stayed 3 nights
it was great
good location, perfect view
Stayed in January 2024
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Reviewed: 30 November 2023
Allan
Kenya11 reviews3 helpful votes10“I wanna go back.”- • Leisure trip
- • Family with young children
- • Two Bedroom Suite King and Queen
- • Stayed 2 nights
Superb breakfast and the location is awesome. The staff are very helpful and happy. Accessibility is not an issue. Being within Westlands, it gives you a lot more shopping options.
Stayed in November 2023
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Reviewed: 30 November 2023
Shasi
Switzerland12 reviews2 helpful votes10“Excellent, Will Return Soon”- • Business trip
- • Group
- • One Bedroom Suite King
- • Stayed 3 nights
There were some drawbacks: the sauna wasn't available when asked, the pool wasn't useable due to weather (obviously not the fault of the establishment, and get a little lost moving around the lot given the signage was kind of confusing. One thing I found frustrating that has nothing to do with PPSSN is that Nairobi restaurants are all closed by 10pm. I know this is post-pandemic, but finding food after that time is nearly impossible. For that reason, I found my stay difficult.
I didn't have a chance to have breakfast. I was busy working from the suite. I found the surrounding options very enjoyable. The suite was very modern, properly cleaned and the staff were very ready and helpful. The receptionist, the gym attendant, and the guards all very helpful. I have to also say I was worried about the WiFi wavering on my calls, and this did not happen (only very minor skips, but nothing unprofessional). Thank you!!! The team also allowed me to join in on another friend and offered a great upgrade. That is class act for supporting long-distance friendships. Maisha Mrefu!!!
Stayed in November 2023
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Reviewed: 22 November 2023
Siva
India57 reviews2 helpful votes9.0“Its truly a luxury home away from home with exceptional quality service”- • Business trip
- • Solo traveller
- • One Bedroom Deluxe Suite King
- • Stayed 3 nights
Nothing
Very well laid out luxury apartment and quality keeping up brand image of Pan Pacific
Stayed in November 2023
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Reviewed: 31 October 2023
Omar
South Africa15 reviews10Exceptional- • Leisure trip
- • Couple
- • One Bedroom Suite King
- • Stayed 1 night
- • Submitted via mobile
Clean, view, room, staff, all was excellent💯💯
Never thought i will get such place in Nairobi Top of the range
Stayed in October 2023
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Reviewed: 30 October 2023
Moussa
United States19 reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveller
- • One Bedroom Suite King
- • Stayed 2 nights
- • Submitted via mobile
Super professional, yet friendly staff. Top notch facility. Great to disconnect or host meetings in all discretion.
Stayed in October 2023
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Reviewed: 23 August 2023
Rami
Israel10 reviews1 helpful vote9.0“New Nairobi”- • Leisure trip
- • Family with young children
- • Two Bedroom Suite King and Queen
- • Stayed 1 night
- • Submitted via mobile
Far building
Modern design and facilities
Stayed in August 2023
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Reviewed: 9 August 2023
Marion
Kenya1 review8.0“Very exquisite”- • Leisure trip
- • People with friends
- • One Bedroom Suite King
- • Stayed 1 night
- • Submitted via mobile
No smart tv
Ambience Service Facilities
Stayed in July 2023
Showing 1 – 25
