I didn't like the fact that you are a couples and they just provide breakfast for one person,atleast they could have provide for both..if there's extra person they now charge.

I liked the staff services .

Stayed in November 2023

Not maintained Need good renovation

Ambience outside the room

Stayed in September 2023

Power shortages. Water shortages in the rooms

Serene environment. Nice Pool and spacious rooms.

Stayed in May 2023

Nothing

Breakfast was great, and location great

Stayed in September 2022

The property is located in a quite neighborhood. It is comfortable for a get away or family retreat.

Stayed in June 2022

The room is far from a 4 star hotel standard as it says in the advertisement, no TV (broken), but TV is not important for me and no shampo, no hot water and no fridge and no waterboiler but theythe staff was friendly and give me a thermos with hot water every day and I could put my butter and cheese in the restaurang fridge. I would say it is rather a 2 star hotel than a 4 star when it comes to the equipments in the room. The reception say they accept payment with creditcard but more than one time it has been problem when it was time for paying. "Our mashine is not working" they said, but when I said "I must pay with creditcard, you promised that before and I do not have so much cash to pay with". Anyhow then they fixed it

Papillion is a very nice place,, peaceful and in a nice African style. From my balcony I look over a nice little garden and the swimmingpool. It is not noise and nothing disturbing Breakfast was Ok, with a omelette and toast and coffe but it is not a buffebreakfast. But you have your breakfast sitting in the nice little garden. The AC in the room is good and effective, The staff is very friendly and reception is helpful and good. and the man that is cleaning the room is doing a VERY GOOD JOB . I like this small picturesque hotel and have stayed there several times and want come back again. becaus it is a peaceful place with a friendly staff.. It is a 5 to10 minute walk down to the beach.

Stayed in March 2022

Ac wasn't working

I liked the cosy environment and it was not crowded

Stayed in December 2021

TV was not working, a lot of mosquitoes at the breakfast tables, on the first day it was as if they were not ready for me,I waited for sometime before they could settle me in

Staff were good,the room was clean,wifi was good

Stayed in November 2021

The bathroom definitely needs to be renovated or at least deeply cleaned.

The staff was very helpful and nice, the breakfast was freshly prepared. Convenient location.

Stayed in October 2021

The front on the roadside doesn't portray the good inside the premise. A little coat of paint would enhance because it looks abandoned Very nice garden.

Good but coffee terrible and expensive

Stayed in December 2023

I liked everything

It was nice

Stayed in November 2023

I do not like your questioning after visiting anyone of your hotels.

In fact I would like booking.com to come and check how their hotels are doing. Honestly, I am fed up with your questions to so so .

Stayed in January 2023

The door locks were not functioning properly

The services especially the receptionist (Reggy) she was really nice and the room service are the best

Stayed in December 2022

it was not clean , no hot water and I didn’t like all the ants on the room saltwater pool

not much

Stayed in December 2022

The environment was unkempt. The toilet smelled. I woke up itchy all over. Might have had bedbugs. I checked out first thing in the morning, after the breakfast was late. Total waste of money. The facility should be upgraded or shut down for good.

Nothing

Stayed in January 2022

nothing

nothing

Stayed in December 2021

Nothing

Cool staff, clean hotel, great food and close proximity to the beach.

Stayed in August 2021

N/A

Perfect location, quiet environment, very friendly and helpful staff, great food.

Stayed in August 2021

Customer care was excellent!! Special appreciation to JUMA and DJ!!!

Stayed in August 2021

The place needs to be renovated

Very quiet one can work without constantly being interrupted.

Stayed in July 2021

NA

Good

Stayed in July 2021

The staff were very welcoming especially Sammy who went above and beyond to make sure everything was good for us. And Juma who made a delicious fried chicken and fries. He is a wonderful cook and could actually open his own restaurant for chicken and fries. Was really good. Thanks Juma and thanks Sammy as well as the gate keeper Askari who I could not remember his name. Just wonderful people. I would stay again at this place anytime I am back in Kenya.

Stayed in June 2021

the place need renovation old wardrobe need a little beach furnishing.the kitchen didn’t have most of the item on the menu

5min walk to the beach and a min walk to the main road

Stayed in January 2022

N/A

Scenery n service

Stayed in September 2021