Elgon Road Nairobi Upper Hill, 00100 Nairobi, Kenya
#14 of 170 hotels in Nairobi
Guests' ChoiceBased on 215 hotel reviews
8.8Cleanliness
9.4
Comfort
9.3
Location
8.7
Facilities
9.1
Staff
9.2
Value for money
8.2
Free WiFi
8.8
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End of dialog contentReviewed: 18 April 2024
Harun
EthiopiaThe Spa(Sauna and Steam) was very small,Shower in the SPA was not modern,No resting place in SPA
The Quie and Calmness of the Hotel environment and Rooms, Quality of the Rooms, The Charming Staff Support
Stayed in April 2024
Reviewed: 22 March 2024
Arie
ZambiaBreakfast was perfect. All fresh and wide range.
Stayed in March 2024
Reviewed: 19 March 2024
Harun
EthiopiaPrice
Quality,Modern Looks,Cleanliness
Stayed in March 2024
Reviewed: 4 March 2024
Janice
United KingdomThe view and the brightness.
Stayed in January 2024
Reviewed: 26 February 2024
Modupe
SwitzerlandThere was a bit of a mixup with checkin agreements but it was very quickly addressed.
The ambiance of the Hotel combined with the great amenities and customer service was a big plus for me.
Stayed in February 2024
Reviewed: 19 February 2024
Chonya
ZambiaThe pre-booking process was cumbersome for me. I only got a response on my email booking after I had even checked out. I therefore took longer to get the airport pickup
Everything was perfect.
Stayed in February 2024
Reviewed: 14 February 2024
Tahiya
TanzaniaNothing at all
Amazing
Stayed in February 2024
Reviewed: 3 February 2024
Jonb_sa
United KingdomNot much
Reliable large hotel for business visits. Attentive staff, pleasant dining and bar areas.
Stayed in January 2024
Reviewed: 3 February 2024
Radu
GermanyMeets all standards for a 5 Star Hotel. The Steakhouse downstairs is excellent!!!
Stayed in February 2024
Reviewed: 23 January 2024
Jill
Canadabeautiful property, many lovely places to sit the staff are outstanding!!!
Stayed in January 2024
Reviewed: 20 January 2024
Jill
Canadanothing
the staff were outstanding!! very friendly and helpful we also had the opportunity to leave our luggage there when we went on safari and to Seychelles everything was safe and sound upon our return 👍👍👍
Stayed in January 2024
Reviewed: 16 January 2024
Jill
Canadawonderful staff!! everyone was so kind and helpful. the most wonderful part is that it was our home base and our home away from home. we came and went three times during our holiday and they made that so easy taking care of us and our luggage!!!
Stayed in January 2024
Reviewed: 7 January 2024
Amy
QatarA/C in the room was not cold enough. Used the controls on the wall but didn’t seem to make any difference.
Very comfortable, excellent wifi, lovely breakfast, very helpful staff.
Stayed in January 2024
Reviewed: 28 December 2023
Stharandt
Germany270€/per stay with breakfast is on the high side.
Top hotel with extremely friendly staff. High quality overall.
Stayed in December 2023
Reviewed: 25 December 2023
Pavel
BelarusEverything was great.
I was staying for a few days for business. The service was great. Thank you! I will definitely get back.
Stayed in December 2023
Reviewed: 24 December 2023
Yogesh
IndiaLounge was closed
Book Executive Lounge Room, the Executive lounge has really good food, drink and some really good wine
Stayed in December 2023
Reviewed: 12 December 2023
Loizos
CyprusNice hotel for a short stay
Stayed in November 2023
Reviewed: 29 November 2023
Sturla
IcelandThe spa could really do with a makeover to be on par with the quality of the hotel
Secure, central location Good facilities and service, Easy to recommend
Stayed in November 2023
Reviewed: 14 November 2023
Azizah
Indonesia-
Cleanliness. The staff were super friendly and helpful!
Stayed in October 2023
Reviewed: 10 November 2023
Cristina
United Arab EmiratesBeautiful property .. exceed all my expectations. The staff were professional and very friendly .
Stayed in November 2023
Reviewed: 7 November 2023
Des
South AfricaSpa-not bad but could be better
Excellent breakfast ,convenient location
Stayed in October 2023
Reviewed: 1 November 2023
Kaseya
Democratic Republic of CongoI ask to be called in the morning to go to the airport early in the morning. Nobody called me.
The restaurant is very good.
Stayed in October 2023
Reviewed: 21 October 2023
Samuel
South AfricaThe welcome fruit basket I requested was not up to standard I requested. I think it will be good that this is done properly because i realised Kenya is rich with fruits
Breakfast was the best and the buffet . Also the staff friendliness
Stayed in October 2023
Reviewed: 10 October 2023
Amina
NigeriaThe internet service dropped sometimes. Being double billed across two cards also disorganised me financially.
I loved that the Radisson Hiltop was environmentally responsive, Great city view and a clean, spacious room. Excellent choice of meals and very kind staff - Salla, Keffa, Duncan, Ruth and my airport drivers Jack and his colleague, were very kind. I like that the night manager who checked me out at 5 a.m. on Saturday, Oct 07, gave his word to resolve my double billing situation. I had presented an AMEX card for billing at reception when I arrived, and shortly afterwards, my Visa card used to make the booking was charged AGAIN! I expect Booking.com to step in to help to resolve this quickly.
Stayed in October 2023
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