Reviews of Radisson Blu Hotel & Residence Nairobi Arboretum 5 stars
Arboretum Road, Nairobi, Kenya
#7 of 170 hotels in Nairobi
Guests' ChoiceReview score
Based on 745 hotel reviews
8.9Score breakdown
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Cleanliness
9.4
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Comfort
9.4
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Location
9.1
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Facilities
9.2
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Staff
9.2
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Value for money
8.5
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Free WiFi
8.3
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Reviewed: 6 May 2024
Koen
Belgium8 reviews10“one and all top”- • Business trip
- • Solo traveller
- • One-Bedroom Suite with Lounge Access
- • Stayed 1 night
I had requested a meeting room that I invited clients to. My samples were sent in advance and the staff helped me present them beautifully. TOP SERVICE and mega friendly. Thank you PS I will definitely come back.
Stayed in May 2024
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Reviewed: 4 May 2024
Kinyanjui
United States2 reviews10“Exceptional”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
No complaints
Our stay at the Radisson Blu Arboretum was truly exceptional. The staff provided outstanding service, showcasing their expertise and courtesy. The buffet offered a diverse and extensive selection of cuisine and sweets, presented in an attractive and welcoming display. Additionally, the drinks were not only delicious but also reasonably priced, making our overall experience truly unforgettable."
Stayed in April 2024
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Reviewed: 20 April 2024
Collins
Kenya17 reviews10“The only place away from home where you get treated like family :)”- • Business trip
- • Solo traveller
- • One-Bedroom Suite - Pool View & Lounge Access
- • Stayed 5 nights
I loved everything
The Staff , ambience ,location and best of all the privacy it offers
Stayed in March 2024
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Reviewed: 14 April 2024
Gemma
Ireland13 reviews1 helpful vote10“Excellent excellent service and stay”- • Leisure trip
- • Couple
- • One-Bedroom Suite with Lounge Access
- • Stayed 4 nights
- • Submitted via mobile
Everything was great.
This hotel was so welcoming and friendly. The service was exceptional. All staff went above and beyond to make our stay great. Security is excellent and very friendly. Grace from room service was great. There were many little touches and attention to detail that made this stay wonderful. Location is good and facilities were also great. Good gym and pool. Spa team were also fabulous I had a wonderful massage.
Stayed in April 2024
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Reviewed: 13 April 2024
Janine
New Zealand79 reviews5 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Pillows were either to small or too big for me.
Hotel was great. Couldn't do enough fir us. Kept our bags while we went on safari, and then welcome us back.
Stayed in April 2024
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Reviewed: 8 April 2024
Janine
New Zealand79 reviews5 helpful votes8.0“Would recommend for your stay in Nairobi”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
Pillows are either too big or too flat. But I didn't ask if they had any others, so maybe they do.
Great hotel. Got upgraded to a suite which was amazing. Breakfast was great and the staff cant do enough for you. Not sure on location as we arrived at night and left in the morning.
Stayed in April 2024
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Reviewed: 6 April 2024
Jude
Kenya10 reviews1 helpful vote10Exceptional- • Business trip
- • Group
- • Superior Room
- • Stayed 1 night
The facility was very nice though I felt the cost was a bit high than a similar offering around Nairobi
The facility was very good, bathrooms were nice, staff were friendly
Stayed in February 2024
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Reviewed: 6 April 2024
Melanie
United Kingdom7 reviews10“Was absolutely paradise from start to finish”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 3 nights
- • Submitted via mobile
Loved everything
N/a
Stayed in April 2024
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Reviewed: 5 April 2024
Ivana
Ireland74 reviews7 helpful votes9.0Superb- • Leisure trip
- • Couple
- • One-Bedroom Suite with Lounge Access
- • Stayed 2 nights
- • Submitted via mobile
Absolutely loved this hotel. From service, staff, food, everything was great.
Stayed in March 2024
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Reviewed: 31 March 2024
Fiona
Philippines13 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • One-Bedroom Suite with Lounge Access
- • Stayed 1 night
- • Submitted via mobile
Full spec of amenities (including sauna, steam room), good variety of foods at breakfast.
Stayed in March 2024
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Reviewed: 31 March 2024
Hitesh
United Kingdom13 reviews1 helpful vote9.0“Nice property with spacious rooms and good facilities.”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite with Lounge Access
- • Stayed 4 nights
- • Submitted via mobile
Bathrooms could do with a liquid hand wash.
Spacious rooms, comfy bed, nice heated pool and responsive staff. We had a great couple of days out in Nairobi with Daniel and Cyril.
Stayed in March 2024
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Reviewed: 29 March 2024
Chloe
United Arab Emirates6 reviews1 helpful vote10“Highly recommend!”- • Leisure trip
- • People with friends
- • One-Bedroom Suite with Lounge Access
- • Stayed 1 night
- • Submitted via mobile
Beautiful hotel and rooms. Felt very safe with security searches on the hotel gates and doors. Lovely restaurant with delicious food!
Stayed in March 2024
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Reviewed: 26 March 2024
Dan
United Kingdom5 reviews10Exceptional- • Leisure trip
- • Couple
- • One-Bedroom Suite with Lounge Access
- • Stayed 5 nights
- • Submitted via mobile
Sometimes have to help staff understand what you want.
Very clean, good value. Attentive staff. Large room.
Stayed in March 2024
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Reviewed: 26 March 2024
Denine
Germany7 reviews10“Great”- • Leisure trip
- • People with friends
- • Superior Room
- • Stayed 4 nights
- • Submitted via mobile
Food variety was excellent Howe the taste was a hit or miss
Staff and facilities
Stayed in March 2024
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Reviewed: 18 March 2024
Naomi
United Kingdom9 reviews10“Amazing location with great rooms!”- • Leisure trip
- • People with friends
- • One-Bedroom Suite with Lounge Access
- • Stayed 1 night
- • Submitted via mobile
Nothing comes to mind
We loved our time at the Radisson Blu. The location was perfect, with key restaurants, bars and museums within just a ten minute drive. The service was amazing, with the staff being super friendly and responsive throughout our stay. Our room was a suite which was lovely and spacious, really clean and really comfortable, as well as quiet. I had a massage at the spa which was great value for money. I’d definitely stay here again!
Stayed in March 2024
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Reviewed: 9 March 2024
Marek
Poland104 reviews25 helpful votes9.0“The only premium hotel in Nairobi with its own park!”- • Business trip
- • Solo traveller
- • One-Bedroom Suite with Lounge Access
- • Stayed 5 nights
- • Submitted via mobile
-The coffe sucks. :-) -Some interior finishings are on the cheap side, although as stated above, still better than most other hotels. - As in most hotels nowadays, the skills of the masseurs leave a lot to be desired.
-One of the few well built hotels in Nairobi. Once You see how low the building standards are in Kenya You will really appreciate the build quality of the Radisson. - spacious, comfortable rooms. - wide breakfast selection. - close to the only park in the city center. The arboretum is a great place for a walk, filled with intersting trees and really funny monkeys. - staff is dedicated and very engaged, even if sometimes a bit forgetfull.
Stayed in March 2024
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Reviewed: 7 March 2024
Mercyline
Germany14 reviews1 helpful vote9.0“Top”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite with Lounge Access
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Everything
Stayed in February 2024
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Reviewed: 4 March 2024
Jan
Belgium11 reviews1 helpful vote9.0“A hotel that feels like home”- • Business trip
- • Solo traveller
- • One-Bedroom Suite - Pool View & Lounge Access
- • Stayed 5 nights
can't think about anything. If I have to write one downside, then, is the rather expensive prices in the restaurant, compared to the prices of restaurants in the city.
always nice to travel to Nairobi when you know the hotel (staff) takes good care of you and feel like family after a few stays. Great rooms. Nice pool and gym. excellent food....
Stayed in March 2024
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Reviewed: 2 March 2024
Eugene
Ghana1 review8.0Very good- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 4 nights
- • Submitted via mobile
I lost my ring in the room 311
Stayed in February 2024
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Reviewed: 26 February 2024
Alan
United Arab Emirates14 reviews8.0Very good- • Business trip
- • Solo traveller
- • One-Bedroom Suite with Lounge Access
- • Stayed 2 nights
- • Submitted via mobile
Atmosphere and Environment
Stayed in January 2024
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Reviewed: 25 February 2024
Per
Norway11 reviews8.0Very good- • Leisure trip
- • Family with young children
- • One-Bedroom Suite with Lounge Access
- • Stayed 1 night
- • Submitted via mobile
Took long time to check inn
Clean, friendly staff, nice rooms
Stayed in February 2024
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Reviewed: 23 February 2024
Nusa
United Kingdom57 reviews8 helpful votes9.0“Nice stay”- • Business trip
- • Solo traveller
- • Superior Room
- • Stayed 2 nights
The hotel was really nice, located next to arboretum, where you can go for a walk for free. I especially liked the breakfast (try dosas) and the live music by the pool. I also had a very nice trip to the Giraffe centre with hotel driver Dan. Thank you.
Stayed in February 2024
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Reviewed: 19 February 2024
Nicola
United Kingdom53 reviews7 helpful votes9.0“A good stop between our stay on Diani beach and on to South Africa.”- • Leisure trip
- • Couple
- • One-Bedroom Suite with Lounge Access
- • Stayed 1 night
- • Submitted via mobile
Very nice attentive staff, lovely location right by the arboretum and reasonably central. Super clean and spacious room. Quiet!
Stayed in January 2024
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Reviewed: 17 February 2024
Hiren
India8 reviews1 helpful vote9.0“Outstanding stay”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite with Lounge Access
- • Stayed 1 night
- • Submitted via mobile
Nothing much
Great location. Beautiful property
Stayed in December 2023
