The fact that we were on all inclusive packages but we were served an alercate menu during lunch and dinner, the menu was repetitive too, so it was kinda boring, but the meals were super nice anyway.

The rooms were supper clean and very spacious. And the staff there are very friendly and helpful. Thanks to Charlene from the reception and George Restaurant supervisor for making our stay enjoyable.

Stayed in May 2024

The rooms were clean and the staff were polite and customer friendy, food was very delicious and was served in a buffet to allow complete customer satisfaction

Stayed in May 2024

Beach was terrible

Pauline from the animation crew was great

Stayed in March 2024

Rooms (esp. bathrooms!!!!) need to be refreshed! Now they are tragic! In hotel with 4* TV should be in every single room.

Very kind, helpful and nice personel! Very kind, helpful and nice personel! Very kind, helpful and nice personel!

Stayed in March 2024

Bathrooms need refurbishing

Spacious and set in nice grounds. The hotel i would rate as 4 star but as the rooms are in need of an upgrade I’d say the rooms are 3 star standard. The beach restaurant is fab and big shout out to Maryam who was wonderful and makes the best cocktails and moctails. Also Nancy was great waitress and Dickson is a great manager.

Stayed in February 2024

Very dated furniture, so old you could smell the mould and age. Rooms not appealing at all as the interior looked old. Beds so high my feet couldn’t touch the floor when sat on bed - my feet were about a meter off the floor and I’m 5ft 3inches No rugs in room either around bed - just to have a soft landing when you step down from bed

The layout is beautiful with beach just few steps away. Was highly maintained by staff every single day. Although the interior looks very dated and old, but it has its own colonial kind of look to it - if you like antiques. Furniture very old, and if you don’t mind not having a television as there is none in the rooms I booked.

Stayed in February 2024

The drinks were extremely inconsistent I had like ten different versions of the virgin mohito and the traffic light mocktails. They always tasted and looked different based on who was making it which was a bit annoying. Some waiters and bar staff don't seem to know what is included and not included in the all inclusive package. We had to keep asking the reception for confirmation on certain drinks and snacks that were indicated on the menu. The breakfast especially is VERY repetitive but the food was great quality and there are MANY options. Just the same b/fast menu every day. The other meals were always above average or excellent depending on the day apart from one lunch meal which was short in starch options.

The reception lobby chill area with seating was great for undwinding The two swimming pools The daily entertainment schedule (The dances and acrobat show could be better, they are a bit monotomous) The Landscaping

Stayed in December 2023

Slow check inn.

Stayed in November 2023

The resort generally 4/5 star could do with some elements refurbishing. Our room in the Dream of Africa was very nice but marred by old fitting in the bathroom for example the jacuzzi bath didn't have the correct plug which made it useless and the Italian sinks both had plugs that didn't work. Also the drains did smell from time to time. I was also disappointed the 5 star resort didn't have enough beach umbrellas. The spar had beach umbrellas which were never in use but only useable if you used the spar at extra cost. We didn't let the above Marr our stay which when you take the whole stay into consideration was only a very small detraction. I only mentioned this for general feedback to the management. If you fix these issues I would give top marks.

We spent the first 6 days at the village and then moved to the Dream of Africa. We enjoyed both the 4 and 5 star experience. Some facilities crossed over. The staff where the best and always tried their best to make our stay enjoyable. The food was varied and well prepared in both the buffet and a la cart restaurants. The special Saturday night buffet meals were especially enjoyable with the live music. The entertainment staff were also very visible and constantly reminding people of the programme. I chose this resort because of its evening entertainment. The Beach was perfect and the staff offered escorted walks every day to local tourist spots. I have stayed in Diani previously and found the beach here better and the sea calmer. We were always left with bottled water in the rooms which was great. We enjoyed our stay.and will certainly come again in the future.

Stayed in October 2023

The only thing that didn't go well with the hotel was lack of Television in the rooms. They should consider having Television in the rooms in future.

The location was good right next to the road. The staff are very courteous and helpful. Customer care service was also top notch as when we wanted our room changed they did so. The food was good and they had variety.

Stayed in November 2023

Nothing so far

The rooms are much bigger and the balcony is just fantastic 😍☺️

Stayed in October 2023

They dont have many supplies and so u cant enjoy good the all inclusive

Position

Stayed in September 2023

Loud club music at the pool.i did tell the staff. people want to either read or sleep at the pool its not the place for that kind of music.i left and went to another area

Staff and food and pools

Stayed in September 2023

The restaurant staff are not very well trained. They had quite a number of trainees but even the ones who are veterans lack some finese. The standard needs to be raised a little higher in that area. The rooms are large and very roomy, but the housekeeping could be better. I didn't feel that clean feel of a room once it was worked on.

Meals were fairly good. The swimming pool is great and child-friendly. We needed a room change and they followed up and gave us one. The rooms have these large cosy balconies that are perfect to relax and even nap in. The bathroom gels, lotions etc, my wife loved the quality. They had some form of entertainment each evening after dinner, that was lovely. The wifi was good. Hot water showers were excellent.

Stayed in August 2023

The buffet needs greater variety with a chef's special in every meal. The bars were good. It took long also for the AC remote to be repaired so the room was rather cold.

The staff are very helpful. Quick check-in with flexibility.

Stayed in June 2023

Nothing about the property

What an absolutely incredible hotel! The hospitality we experienced here was exceptional. I cannot fault the time I had and the service received. I had the most beautiful cake done for my birthday by The Head Of Pastry Sammy, who is one of the most talented and dedicated chefs I have ever come across and I worked in hospitality for years). He made the most delicious cake to the requirements of my diet - no dairy, egg, gluten or sugar. Him and Amelia in particular were such a highlight and made our holiday. Amelia, we cannot thank enough for her kindness and care throughout the duration. I will miss these guys and the hotel itself very much. Thank you for making our stay special. Nakupenda!

Stayed in July 2023

The Hotel confuses people with which restaurant to use. They need to decide if you stay in Diamond eat at Diamond. - So long as they have a big number of visitors they just need to give people Buffer instead of Alakat. It's time consuming. - Most of their senior service managers are not friendly . They look stressed .

Sandies has very good facility. Good swimming pool.

Stayed in June 2023

It rained too much and I couldn't enjoy the outdoors as much as I wished.

The room was spacious, well organised with beautiful wall painting. Extra clean, and the swimming pools were refreshing too

Stayed in May 2023

The place was really nice, we enjoyed every bit of our stay. The hospitality was excellent and the team attended to us with professionalism. Special mention to Mugo at the bar who made amazing cocktails. Highly recommend it.

Stayed in May 2023

Missing first aid box in the whole hotel when my friend fell sick, they were unable to provide basic painkillers. Missing WIFI in the rooms.

The buffet, especially the dinner buffet was very abundant! And great breakfast options. The only problem was that they ran out of breakfast on the first day, with some guest missing some options. The staff are great, friendly, and very accommodative. The beachfront view is fantastic. They also allowed for late checkout. We got upgraded to the nearby Dream Garden on our last night, which was just magical.

Stayed in May 2023

Wonderfully open with amazing traditional buildings all facing the Indian Ocean

Stayed in March 2023

No Iron boxes in rooms, no TV

it was quite and calming.

Stayed in February 2023

-we have been there in february, ocean was really warm but we didnt like the water, it was too dirty, so much seagrass inside the water but thats not the probem of the hotel -we didnt like people on the beach trying to sell you trips and souvenirs, they we re too annoying but hotel had security so they couldnt come to your sunbeds

The hotel was perfect, the room was spacious, beds really big, shower a little bit destroyed but in total we liked it there. Personal was very nice, always smiling, food was incredible, always lot of vegetables, I really liked risotto and bacon for the breakfast. Swimming pools were clean and perfect, the better one is in the miracle garden. By the pools were always free sun beds. Animation program perfect.

Stayed in February 2023

It was very windy and we could not stay next to the sea and next to the big pool. There was another pool which was blocked from wind and stayed there. But there were no tents on this pool. No wind but very sunny.

The foods were perfect. Many choices. It was good to choose to eat as lunch or dinner. The rooms were big and clean.

Stayed in February 2023