Mwembe Tayari Road Hotel Sapphire, 80100 Mombasa, Kenya
#3 of 48 hotels in Mombasa
Guests' ChoiceBased on 182 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
8.8
Facilities
8.4
Staff
9.5
Value for money
8.7
Free WiFi
8.6
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End of dialog contentReviewed: 25 May 2024
Kazem
FranceEverything was perfect ! No issue at all 😎
Really amazing staff !!! Very professional and helpful. I will definitely come back 😁
Stayed in April 2024
Reviewed: 23 May 2024
Ebrahimjee
TanzaniaEmily at reception was helpful and cooperative
Stayed in May 2024
Reviewed: 22 May 2024
Emmanuel
NigeriaWiFi
Their staff were helpful and excellent
Stayed in May 2024
Reviewed: 10 May 2024
Nyenzi
EstoniaGood small issue not cappuccino available due to malfunction of machine
Stayed in May 2024
Reviewed: 5 May 2024
Dawid
PolandVery nice staff, comfortable accommodation in city centre with working AC.
Stayed in March 2024
Reviewed: 4 May 2024
Omar
Belgiumsmall remark but understandable, the noise of the construction works, but manageble
Very friendly staff, attentive and really showing they care about the guests. The hospitality truly is as their name suggests "a gem"
Stayed in May 2024
Reviewed: 4 May 2024
Nigel
United KingdomThe only fault we could find was the WiFi kept going down
The staff customer services were absolutely excellent and couldn't fault. The rooms are cleaned daily and were spotlessly clean. Breakfast was excellent.
Stayed in April 2024
Reviewed: 2 May 2024
Sarah
AustraliaFriendliest staff
Stayed in May 2024
Reviewed: 23 April 2024
Michelle
CanadaThe settings for the fan in the room didnt have a low setting so it was either full blast or none at all which made sleeping tricky.
The staff were exceptional! Very kind and the best service we’ve had in Kenya. Stella, Benjamin and Peter are so attentive and helped ensure we have the best time possible in Mombasa. The kitchen staff you very helpful and knowledgeable. We were greeted with cool face clothes upon our arrival which was a treat after a long travel day. Wifi was consistent and able to make a video call. Have already recommended to a friend who will be passing through.
Stayed in April 2024
Reviewed: 18 April 2024
Salam
KenyaNothing
Staff, service level, and food are all exceptional. Their guest relationship Managers go the extra mile to make the stay perfect. I was serviced by Yvollene, who is best at customer service. I will definitely return again and will happily recommend to others visiting Mimbasa.
Stayed in April 2024
Reviewed: 17 April 2024
Ha
UgandaFirst class hospitality!
Stayed in April 2024
Reviewed: 16 April 2024
Av
PolandExtremely friendly, hospitable and efficient staff!
Stayed in March 2024
Reviewed: 15 April 2024
Janine
New ZealandAfter the upgrade, everything was great.
Excellent staff who bent over backwards to make everything right. Ride from the airport was quite chaotic with traffic and the driver didn't want the aircon on as it used petrol. Not a hotel employee but was organized by the hotel. Hotel apologized. First night room was noisy as hotel is next door to a Mosque and we were right beside the lift, so we got upgraded for the next night. So so much better. Hotel then gave us complimentary upgraded trip (flas van).back to the airport. They couldn't do enough to try to make everything perfect. Room service food was also very good.
Stayed in April 2024
Reviewed: 12 April 2024
Mats
SwedenLocation in citycenter, very helpfull staff and fantastic food//Team Sweden
Stayed in April 2024
Reviewed: 11 April 2024
Patrick
MauritiusReally appreciate the help of the customer relations staff specially Ms Laureen, she gave us a superb service But in general the overall service was great
Stayed in April 2024
Reviewed: 9 April 2024
Robert
IndonesiaStaff were exceptionally friendly. Yvonne, Lauren and others went out of their way to be helpful.
Stayed in April 2024
Reviewed: 8 April 2024
Michal
Czech RepublicMaybe the only thing we disliked was the food. Breakfasts were terrible, ala carte lunches and dinners were a bit better as there were Indian options.
The staff was great so was the locations. The food wasn't good. More like really bad. Maybe it was African style, but we as Europeans didn't like it.
Stayed in April 2024
Reviewed: 31 March 2024
Thomas
GermanyWell maintained.
Stayed in March 2024
Reviewed: 29 March 2024
Ilias
BelgiumI want to express my gratitude to the hostess and the team at the reception. They were very friendly and very helpful. Excellent service. I hope they get a raise after this message :)
Stayed in March 2024
Reviewed: 28 March 2024
Kelemua
EthiopiaThe size of the shower and the noise that comes from guests when they go up and down.
The breakfast was nice but it would be better if there were more gluten-free varieties. Even though the surroundings need to be more attractive and clean, The Hotel's location is good.
Stayed in March 2024
Reviewed: 27 March 2024
Zikhona
South AfricaThe are mosques nearby, so you will be woken up. There was also construction happening, very noisy.
It is central, easy to move around with Uber and other alternative transportation.
Stayed in March 2024
Reviewed: 25 March 2024
Martyn
United KingdomSadly they promised a breakfast and lunch to take on my travels when I left but it was forgotten
All good, particularly the staff
Stayed in March 2024
Reviewed: 24 March 2024
Igor
NetherlandsAll the staff, especially reception team and Yvonne. They converted my stay from average overnight to amazing experience I will never forget! The hotel itself is fairly good for the price. Rooms have airco and nice clean beds. Location is really convinient for visiting old town, breakfast is good with wide selection of some local dishes and european options like porridge and omelette. However it is rather expensive.
Stayed in March 2024
Reviewed: 24 March 2024
Aive
EstoniaRooms a bit outdated. Pool area very limited
Staff is very friendly and helpful. Very convinient airport transfer
Stayed in March 2024
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