Wonderful breakfast buffet and nice rooms, with excellent fitness facilities. However, the real gem at this hotel are the staff. They always greet you with a smile and went out of their way to be friendly, polite and helpful.

Stayed in March 2023

Limited Halal food selection.

All the staff are super friendly and helpful. Special thanks to Grace at the gift shop, Maureen at the reception, the maintenance guy who helped us at the middle of the night, and the lady with the beautiful smile next to the left.

Stayed in March 2023

Windows do jot have good isolation

Welcoming staff, great service, clean, good food, nice pool, sauna, massage- many thanks to Caroline very professional masseuse.

Stayed in March 2023

The towels could have been cleaner. Some of the towels and washcloths had visible stains on them. On my last night, I had prearranged transport to the airport, which was not done timely. Although I was scheduled for an 8pm drop-off, we did not leave the hotel until approximately 830pm. I called down to the front desk 3 times in a 45-minute window (starting at around 745pm), asking for assistance getting my bags down and confirming whether the driver was on the way. Each time, I was told the concierge was on his/her way up but they never showed. When I finally took it upon myself to get my bags down to the lobby, all staff were scrambling and the driver mentioned that he was never made aware of the need to drop me off. It was a good stay overall, but there needs to be improvements made on the process of getting folks shuttled to the airport. My pickup was seamless and exceptional, but the drop off was a bit hectic.

Everything was as advertised. The hotel staff were courteous and friendly. The facilities were clean. Location is convenient to everywhere I wanted to go. Security measures were in place. The place is nice and quiet, and hotel staff are all engaged in keeping the place clean, neat, and tidy. Each staff member approached me with a smile and warm greeting.

Stayed in March 2023

The fact that the room rates does not include breakfast

Clean and other facilies like the swimming pool and sauna.

Stayed in March 2023

no negative feedback..

The hotel exceeded my expectations, I enjoyed my stay much - room, pool, spa, massage, service, restaurant (indore/outdore) - all rated very positive!

Stayed in March 2023

Beautiful hotel with great facilities and services. Staff was very helpful.

Stayed in February 2023

The location. We were able to easily walk to meet with our friends who are staying at the Fairview. The staff were all incredibly lovely and accommodating. The rooms were beautiful. We had a great room overlooking the pool on both of our stays. They graciously stored our large luggage pieces while we were on safari.

Stayed in March 2023

A fantastic welcome to Kenya. We had a day in Nairobi before starting our Safari. The staff was great, very friendly and helpful. They arranged a driver to pick us up from the airport and then take us on a day tour of Nairobi the next morning. The rooms were excellent, very comfortable beds.

Stayed in March 2023

Nothing

The friendliness & professionalism of the staff. The facilities were also excellent.

Stayed in March 2023

There is still construction so it can get noisy.

The wonderful hospitality!

Stayed in March 2023

Very nice central hotel in Nairobi, beautifully renovated rooms, very clean, with a nice restaurant, in a safe area.

Stayed in February 2023

A lot of road noise. The old windows have gaps, and need to be replaced.

The staff is a cut above! The pool is beautiful and warm. Confortable room with good TV channel choices.

Stayed in March 2023

The swimming pool was fantastic. Clean and good for long swimming and relaxing as well. Rooms to the inner site are more quite than those to the street.

Stayed in February 2023

Loved relaxing by the pool with a cold beer. The staff was very accommodating with arranging for an early evening checkout at a partial additional fee to accommodate a very late night international flight.

Stayed in March 2023

Cleanliness and excellent customer service

Stayed in March 2023

very clean and great service.

Stayed in February 2023

Very comfortable rooms and facilities. The sauna and steam room were super, and there is the best hotel gym I’ve seen in Nairobi. Staff were excellent.

Stayed in March 2023

Security system is good.

Stayed in February 2023

The lighting in the bedroom was effective rather than atmospheric. All the lighting comes from ceiling spotlights, providing excellent illumination; however there comes a time in my day, when I want to read a book in the light of a single bedside lamp and this was not possible. The light switches were also rather random/overly complicated.

Nearly everything about this hotel was perfect for us, visiting family. It is a hop, skip and a jump from the centre of Nairobi but still away from the bustle of the city centre. The staff were unfailingly polite, efficient and friendly and the rooms comfortable without being flash. The toilet and shower room was very good with plenty of hot water whenever required. Our breakfast each day was good quality although we didn’t have occasion to eat in for dinner. The hotel appears to double up for tourists and the visiting business community; the pool area isn’t large but it was very pleasant for an hour or so at a time.

Stayed in February 2023

All the staff were amazing and attentive . Special thanks to Agnela for her hospitality.

Stayed in February 2023

The shower splashes on to the rest of the bathroom because the curtain is too short.

Breakfast was fantastic. Food as a whole was great

Stayed in February 2023

Breakfast was amazing. A huge selection, beautiful surroundings especially the outside patio. Excellent service. Beautiful pool and newly refurbished exercise facility.

Stayed in February 2023

Nothing. The stay was immaculate!

Location is good and safe. Very convenient to city centre.

Stayed in February 2023

everything about the hotel was satisfactory, it will be my place of choice whenever I am in Nairobi.

Stayed in February 2023