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Reviews of Sheratton Beach Villagio 3 stars

Malindi Road, 00300 Mombasa, Kenya

#11 of 46 hotels in Mombasa

Guests' Choice

Review score

Based on 369 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.0

  • Facilities

    8.1

  • Staff

    9.1

  • Value for money

    8.6

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 8 May 2024

    9.0
    With my family we absolutely loved our stay at this hotel!We will definitely come back!
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 7 nights
    • Submitted via mobile

    Everything was great!

    Lovely staff, lovely place! Just wonderful!

    Stayed in April 2024

  • Reviewed: 8 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 4 nights
    • Submitted via mobile

    Just the salty water

    It was exceptional..i really enjoyed my stay

    Stayed in May 2024

  • Reviewed: 1 May 2024

    7.0
    Good Value Hotel. Super staff
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Shower never went warm

    Good location and lovely staff. Food good

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything

    Everything

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Lovely Place
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night

    Deep end or shallow end of the pool are not well labelled

    Fantastic spacious room and breakfast. Polite staff ready to assist

    Stayed in March 2024

  • Reviewed: 9 March 2024

    8.0
    Bargain stay, good location , lovely pool and staff
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    It’s a lower cost hotel no frills I didn’t not like it but you get what you pay for

    The pool and staff were fantastic

    Stayed in March 2024

  • Reviewed: 6 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Loved the breakfast loved the restaurant at the beach

    Stayed in March 2024

  • Reviewed: 3 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Room was a little dated but clean.

    Nice pool. Access straight onto to the beach. Option to order drinks and food while at the pool. Bedroom had air conditioning.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    9.0
    Incredible staff and a good value hotel.
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 26 nights
    • Submitted via mobile

    My room although always clean and tidy was a little tired in some parts with broken whicker furniture, a shower held together with plumbers tape and a window that opened directly onto another hotels walkway. So no view. The music around the pool area in the afternoons was often very loud and not a subtle background melody! Maybe they should turn it up in the evenings.

    Loved the friendly and enthiastic staff of all areas Reception, restaurant, poolside and security. All very professional and helpful. The fully functioning air conditioning was a tremendous boon in the room it made life comfortable at night and meant I never heard or felt a mosquito. Breakfast was very comprehensive with a choice of eggs to order.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    7.0
    It was an amazing holiday at the property the kids really enjoyed.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    The rooms were cleaned very late in the day and alot of bleach used. The dining area linen wasn’t clean most times. No quality check for drinks or food was done by the servers.

    Breakfast was always served hot. The pool was clean and amazing.

    Stayed in February 2024

  • Reviewed: 24 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Salty water in the shower, we figured it's usually the case with beach front resorts. The shower doesn't have any curtains so the bathroom gets wet after showering.

    Very nice and professional staff. We enjoyed the pool area even tho the music can be too loud. Spacious room with AC. Good breakfast, mostly local food but you can find something for yourself unless you're too picky. New bottles of water after every room cleaning.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Private well kempt beach. AC in the rooms Breakfast was great Friendly staff Secure quiet environment

    Stayed in February 2024

  • Reviewed: 26 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    At the arrival we said we'd like to have a packed breakfast for the next day as we were setting off for a safari very early in the morning. The recepionist replied it hadn't been possible. We only got some bottles of water. The other people in the jeep (staying in other hotels) got their breakfast for take-away without any problems.

    The view from the pool area was amazing. It was the first time I saw the Indian Ocean.

    Stayed in November 2023

  • Reviewed: 20 January 2024

    9.0
    Very comfortable
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Loud music playing at the pool most of the day

    Location and facilities

    Stayed in December 2023

  • Reviewed: 19 January 2024

    7.0
    Good value beachfront hotel
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Lukewarm saltwater shower tending to colder end of spectrum was tolerable but water smell was a bit strong. Salt water in sink was a surprise but could adjust once I used bottled water for toothbrush. Breakfast was mixed. Overall a basic hotel, good value, good location and hotel staff that were a level above expectation.

    Very nicely located on beachfront with a wonderful view. Pool was small but never busy. Hotel price point to value is very good and staff are great and helpful. Pauline in reception and Purity in restaurant were very good. The room was spacious and ac was welcome.bottled water in room was a plus daily. Breakast was mixed .omelette cooked to order, coffee and juices were all good.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    Also a better drink selection including milkshakes and smoothies...

    Breafast buffet was great! Menu listed some items that were not actually avaiable, but what was derved was delicious. I wouldn't mind some dessert selection other than fruit, even ice cream since the weather is hot.

    Stayed in November 2023

  • Reviewed: 11 January 2024

    9.0
    Excellent
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Very good and tasty breakfast. Excellent location by the beach with good access to nearby beaches

    Stayed in December 2023

  • Reviewed: 20 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Services and food was amazing

    Stayed in November 2023

  • Reviewed: 11 November 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff are very friendly and nice and The cleanliness of the room is amazing

    I like the beauty of the beach and the delicious food

    Stayed in November 2023

  • Reviewed: 9 November 2023

    9.0
    Stayed for 2nights, the services are great. I'll visit again soon.
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    The cleaning ladies came into my room without letting me know which was abit off for me. I wish they would communicate earlier before coming to the room.

    The room is clean and well maintained. Spacious enough. The breakfast was great

    Stayed in November 2023

  • Reviewed: 6 November 2023

    8.0
    Nice place at the sea.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No cocktails. Strange. A lot of other alcoholic drinks. The whole day loud music. It chased us away. The shower took veeery long to give sometimes hot water.

    It was a beautifull place, good beds, nice breakfast. Great swimmingpool.

    Stayed in November 2023

  • Reviewed: 5 November 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    Polite, efficient personnel. The position and settings around the pool and beach access. Extra points for the bartender and team.

    Stayed in November 2023

  • Reviewed: 29 October 2023

    9.0
    Paradise 😊
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No balcony

    Location and staff friendliness

    Stayed in October 2023

  • Reviewed: 27 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bad choklate

    Good placement Good faciliteter Nice service

    Stayed in October 2023

Showing 1 – 25

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