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Reviews of Bridge Hotel Mombasa

Majengo, Ronald Ngala Rd, Mombasa, 00100 Mombasa, Kenya

#46 of 49 hotels in Mombasa

Guests' Choice

Review score

Based on 18 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.7

  • Location

    6.8

  • Facilities

    6.5

  • Staff

    7.7

  • Value for money

    6.9

  • Free WiFi

    7.5

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Showing 1 – 18

  • Reviewed: 1 February 2024

    6.0
    Good place if its for a short stay
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Next to the hotel is a church and they are loudly performing mass over hours. A little far to the city center (i paid 150ksh for TukTuk)

    Opposite of the Hotel is a „Railway beergarden“ and a good band from Zaire was playing.

    Stayed in February 2024

  • Reviewed: 5 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    - noisy at night because of the church nearby (laudy music and prayers until 4:00 am) - maybe this is no issue during week (I stayed in this hotel Friday/Saturday)

    - super nice staff - good and cheap breakfast - clean bedsheet - located near to old town

    Stayed in June 2023

  • Reviewed: 8 May 2023

    5.0
    Do your research
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately there is a church next door to the hotel and I arrived Saturday afternoon. There were either live services/singing or taped services/singing happening from Saturday afternoon onwards - Very Loud!! I would have coped with a couple of hours but it went on and on. I had to ask the hotel staff to contact them to turn it down at 8pm at night. And then I slept OK. Again on Sunday morning from 0600. I had to sit the furthest away in the dining room to get some relief from the loudness during breakfast. It may be much quieter on week days/nights I ended up leaving after that one night....it was also not a nice area to walk by day - which although a solo traveller I like to do to get a feel for the place. But OK to get tuk tuk transport to the various sights which were not far away.

    The staff were very helpful. The evening meal and breakfast I had were nice and a very generous size. When I asked about cancelling the second night, the manager was very polite and offered me a credit for a night in the future in lieu of a refund. The stay may have been very different if it wasn't a weekend but I didn't want to risk it. Plenty of tuk tuks around to get you to the sights which were not that far away.

    Stayed in May 2023

  • Reviewed: 6 April 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The pin on the map is in the wrong location and the check in and out times on Booking are incorrect.

    Good value for money.

    Stayed in March 2023

  • Reviewed: 12 April 2024

    1.0
    Absolutely horrible experience
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Staff was ignorant and not accommodating, the room they gave us is more like a sauna, and the receptionist was insistent that the standard rooms were without AC? What kind of business is that? Food and cleanliness beyond unimaginable, filthy place where the hygiene has no meaning! This place should be closed and never addressed of your site! I am a bit concern to book again with booking.com. On top of everything, I almost got electrocuted by touching the shower faucet! Absolutely scary place when it comes to safety!

    Absolutely nothing

    Stayed in April 2024

  • Reviewed: 7 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant service is slow

    The location provides good access to cbd

    Stayed in March 2024

  • Reviewed: 4 February 2024

    1.0
    I didn't stay!
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Horrible location, not fit for normal human beings.

    Nothing

    Stayed in February 2024

  • Reviewed: 22 January 2024

    1.0
    Life almost lost by electrocution in the shower 🚿
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    From changing 3 rooms on check in day to almost losing my life due to electrocution that's how horrific my stay was at Bridge hotel Mombasa. On check in day the first room allocated lacked WiFi connectivity with an alternative network running at speeds of 2 mbps. Close proximity to a nearby church came with a lot of noise that evening as believers were in praise. I requested for a room move which was done. The second room WIFI was only better by 3 mbps 😐. 5 minutes inside the room & boom a lizard 🦎 on the wall and a cockroach crawling on the floor which I handled by myself so as not to be that complaining. Having beared all those I step in the bathroom to take a hot shower & to a terrififying experience it ended up being a cold shower with a spike of current passing through my hand and I hit the floor. (water heater switch is on and operated properly based on the room orientation given). A life close to being lost I couldn't entertain any more of that and requested for a manager and the info I got is that he/she already left but after about 40 minutes I received a man who said was the ass. manager to attend to my concerns. Sadly no concerns about my health like inquiring if I needed medical assistance. Another room move is done to a pre-checked room by staff only for me to find the shower drain wasn't effective as the bathroom became flooded with water. I endured that for the late night (11pm) only to be a victim of a disturbed night sleep early morning due to loud music from the congregation at the church service just 5 metres away from the hotel. In all the 3 rooms the water heater system is very unsafe with open and exposed wires which is a life threatening utility to the guests and even the staff themselves.

    During check in Purity was informative to my queries about the town. Mr. Othiene the said ass. manager tried with in his limits to resolve the crisis I faced. I appreciated his efforts considering being a late night. The waitress from the restaurant was also helpful on giving me a menu orientation

    Stayed in January 2024

  • Reviewed: 9 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Please be aware that you get an electric shock during the shower

    Breakfast is good

    Stayed in December 2023

  • Reviewed: 27 December 2023

    10
    An excellent cheap hotel
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights
    • Submitted via mobile

    Internet was off and on and one has to log on. Probably it is a security measure employed. But it was good. One would access it

    The reception staff were very friendly and helpful. The restaurant team was very good. Food was well prepared and timely when ordered.. The room was clean and it has all that is needed with a spacious bed and chairs and table for putting food to eat. It had a table and chair for reading which was very good for me.

    Stayed in December 2023

  • Reviewed: 18 December 2023

    8.0
    Very good
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bad wifi

    Friendly, helpful staff Great airconditioning Clean rooms

    Stayed in December 2023

  • Reviewed: 5 November 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom didn't have lights and shower had shock when heater turned on. Tv not working. Towel Given was clean but wet

    Bathroom didn't have lights and shower had shock when heater turned on. Tv not working. Towel Given was clean but wet

    Stayed in November 2023

  • Reviewed: 7 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: 16 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 25 May 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 10 January 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: 1 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2023

Showing 1 – 18

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