I didn't like the way the receptionist tried to overcharge us and even give false dollar exchange rates...Also the dinning area should get some great updates because that hall is totally out of date,the sits and all. The side on the beach has no lights,it's scary because of bats

I like the kind ladies at the restaurant and the bar tender..Ian,he was so sweet

Stayed in February 2024

The location but you should have your own beach ,we had to go to other places to access beach

The food

Stayed in January 2024

The rooms need major maintenance - rusted taps. Facilities in general need upkeep. The restaurant looks like a multipurpose hall. The staff is usually not there, they take a couple mins to realize you have arrived. Breakfast/food in general is a big disappointment on half board. If there is a buffet it is really limited or otherwise the staff make a call to serve you what’s available wether that’s your preference or not (2 options of meat and sides).

The staff is very nice. The two guys at the pool bar and Tasha at the front desk - beautiful service and so friendly and helpful. The pool and the views - fantastic. The rooms are spacious - very spacious. Food and drinks are very reasonably priced. Location is good with lots of activities and other resorts near by.

Stayed in September 2023

paid for room with hot tub and there was no plug in o couldn't use, was told sorry. reception staff not so friendly

spacious room, lovely view, nice breakfast and staff were friendly

Stayed in August 2023

The pool is too small.No beach.An extremely small breakfast area.May be ideal for work travel and not staycation.😩I should have known better!

The rooms are spacious and clean.The beds are comfortable and big enough

Stayed in April 2024

No access to the beach. Far from Mombasa town.

Its very nice and less people making it more comfortable

Stayed in February 2024

We cant sleep not safe at all no elictric there AC is power off and no water in the pathroom food and room not clean we stay in the hotel half of the day we leave the money and and we check out never think to go there i advise you

From Check in until Check out everything is very bad the most bad hotel i visit in my life

Stayed in February 2024

This hotel is 0 nothing you can like it in this hotel. No electric, no air conditioning. We were in the room. They put us 3 in the same room together. No private. No safety, no clean, no good service. No good food everything is bad this hotel is zero No water in the bathroom Arabian shower. Not working all service is very bad the stuff is very rude one hundred

Very bad

Stayed in February 2024

This hotel is 0 nothing you can like it in this hotel. No electric, no air conditioning. We were in the room. They put us 3 in the same room together. No private. No safety, no clean, no good service. No good food everything is bad this hotel is zero

Nothing

Stayed in February 2024

Food (breakfast) was poor, bland and unadventurous, no variety and below average, for 4-star hotel. They don't have butter for breakfast and when I asked, the guy said they ordered it, but it got stuck in traffic! Overall, the breakfast was poor, not a joyous experience, but something you go for reluctantly and come back from disappointed. No mosquito nets for the beds. Toilet flush not working. I checked the side door of the suite and found it wide open. Big kitchen in the suite, but it has no dishes, pots/pans or anything else, so its existence and purpose remain a mystery. The terrace doors were very hard to open and lock. Bathtub/jacuzzi is not working. Hygiene set we got on the first day and after that had to ask for more. Smell of sewage in the apartment and water is coming out of the drain holes. We had to call few times someone to open the room safe, because the battery was low. Beach is dirty and water is not deep enough to swim. Swimming pools are very dirty, the pool tiles are so dirty and spits from people are floating on surface, along with snacks bags and empty plastic cups. Swimming pool has no working water pump! Pool guy was rude and confrontational when asked to clean the pool. Pool, side food service is awful and extremely slow. Garden is dry, you will not get lush, African garden vibe. Place is in oriental stile with a lot of concrete around pool area which makes place so hot. Billiar is not working, table is ripped and no tips on cues. They have net spread across the pool, but no ball. There is not functioning activity at all! Check in so slow! Area around pool smelling on sewage. Few staff were kind, but helpless.

The size of suites was good and fairly clean. Some of the staff were kind and tried to fix or address issues, but only partially succeeding. The place has potential, but to achieve excellence and deserve 4-star status, it requires a complete overhaul. Until then, I suggest they bring the rating to 3-star and lower the prices. Otherwise, the potential guests who visit the relevant websites and see the property photos, they are delighted and full of high expectations, but disappointed upon arrival, because the issues are not visible there.

Stayed in January 2024

We arrived at 10pm and the restaurant had closed so we slept hungry. The time for breakfast could be mended to 10am. I was very tired so going for early breakfast before 9am was difficult.

Stayed in September 2023

The staff, especially the front office were quite cold and unfriendly...made me feel very unwelcome.

The location and facilities were perfect.

Stayed in July 2023

The apartment wasn’t cleaned properly with the taps having a grubby finish to them! The toilet in the main bathroom didn’t flush and there was no hot water after the first night. Also, there were no lights in the corridor on the way to the room which was actually a safety hazard at night. The restaurant was also highly disappointing! I’m sure we were served frozen pizza for dinner as it was still cold in the middle. The breakfast selection for a supposedly ‘5 star’ establishment was extremely below par with tables having stained tablecloths. I was so upset after the first night that I wanted to cancel the rest of my stay. However, I was informed I would not get a refund. The only reason I’m rating this place as a 4 is because I was relocated to another hotel for the rest of my stay at no extra cost to myself. Definitely not worthy of a 5* (or even 3/4*) status in my view! The facilities were much nicer at the nearby 3/4* hotel we ended up completing our stay in.

The apartments were spacious and had a good view of the ocean.

Stayed in September 2023

Some Minor maintenance needed on the property

I would like to Take the time to thank all the Staff at Royal Shaza Suites for a wonderful weekend! All our requests were met beyond our expectations! Special thanks for Stephanie, Carol and Peter for their excellent and stellar service! Please Shaza Management team take note of the excellent work your team is doing to make sure we have a special experience. Complements to the Chef as well. Food was great

Stayed in July 2023

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Stayed in February 2024

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Stayed in September 2023

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Stayed in July 2023

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Stayed in June 2023

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Stayed in April 2024

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Stayed in September 2023

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Stayed in August 2023

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Stayed in May 2023

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Stayed in April 2023