Thika Super Highway, 00100 Ruiru, Kenya
#10 of 14 hotels in Ruiru
Guests' ChoiceBased on 84 hotel reviews
7.1Cleanliness
8.2
Comfort
7.7
Location
7.5
Facilities
7.6
Staff
8.6
Value for money
7.6
Free WiFi
6.6
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End of dialog contentReviewed: 23 March 2024
Omulen
UgandaThere’s a sewage smell in the corridors. I think there was a plumbing problem.
It’s location near my appointment, it’s clean and the staff are generally well trained
Stayed in March 2024
Reviewed: 19 March 2024
Jeannie
United StatesMy room swimming pool area
Okay
Stayed in February 2024
Reviewed: 12 December 2023
Keith
United StatesI had to move several times due to the loud music from the club that's above the hotel. The music played all night into the early morning. Staff were patient and understanding in moving me around until I was satisfied
It was located in a Mall with several restaurants in walking distance. There was local transportation to get into the city. Property was extremely clean and well cared for.
Stayed in November 2023
Reviewed: 11 September 2023
Xavier
United StatesArea
Staff was helpful and kind
Stayed in September 2023
Reviewed: 11 September 2023
Jeannie
United StatesRoom to small
It’s in a mall
Stayed in September 2023
Reviewed: 4 August 2023
Benjamin
NetherlandsThere is a lot of noise from the nightclub and also from outside which made sleeping kind of difficult.
The rooms are clean, good / hot shower and friendly staff.
Stayed in July 2023
Reviewed: 11 June 2023
Ann
KenyaBreakfast can be improved on. Although it was not part of the package the kitchen staff can try to match the standards set by the hotel.
The room was clean, bathroom was particularly very very good. I loved the hot water system. There is a lift to take you to the hotel floor. There is a swimming area upstairs.
Stayed in April 2023
Reviewed: 14 May 2023
Muchui
KenyaLoud club no windows, natural light
Everything except
Stayed in May 2023
Reviewed: 14 May 2023
Muchui
KenyaCold shower, loud club, no windows in studio and standard rooms
Everything except above
Stayed in May 2023
Reviewed: 20 April 2023
Gichoya
KenyaThe glass between the bedroom and the toilet is transparent. No privacy. The window sheer curtains weren't there
The location was good
Stayed in April 2023
Reviewed: 3 April 2023
Hype
KenyaThe pool & the rooftop restaurant
Stayed in April 2023
Reviewed: 23 March 2023
Paulian
SeychellesOkay for the price
Stayed in January 2023
Reviewed: 15 March 2023
Esther
United KingdomThe rooms were too warm ,no windows or any outside ligit at all. My main issue purpose of booking the rooms is I wanted to relax and use the spa and steam, after a long day working .I checked in around 4pm and wanted to relax ,I was asked to pay extra for 2 hour use of facilities .only free swimming and gym .Breakfast is not included at the hotel .
Location was close to Thika road and in shopping mall ,easy to shop and buy drinks and food . staff were very friendly and ready to help at all times
Stayed in March 2023
Reviewed: 18 January 2023
Mariam
Ugandabreakfast was limited, TV channels didn’t work, wifi was only in particular rooms
cleanliness
Stayed in January 2023
Reviewed: 15 January 2023
George
KenyaNo safe in the room. Room window not closing properly
Ambiance Staff
Stayed in January 2023
Reviewed: 25 May 2022
Lorna
UgandaThe door cards were not working so kept on asking for help. Breakfast takes long to be served. I wish they prepared in advance for the number of boarding guests to avoid the long wait.
Amazing staff! Loved the facility, beautiful rooms, good food, ambience👌🏽
Stayed in May 2022
Reviewed: 25 February 2022
Kristian
United StatesThe Wifi connection could be improved in its consistency. Often times, it was not possible to use in the room.
Staff friendliness and helpfulness was terrific.
Stayed in February 2022
Reviewed: 31 January 2022
Boniface
Kenyavery clean and spacious rooms
Stayed in January 2022
Reviewed: 14 April 2024
Obang
United StatesI like the way treating people and the cleaning
Stayed in April 2024
Reviewed: 8 December 2023
Mostafa
EgyptNot clean
Staff
Stayed in December 2023
Reviewed: 29 November 2023
Abed
AustraliaNil
Cleanliness and customer service
Stayed in November 2023
Reviewed: 8 October 2023
Jeannie
United StatesLoud music
Hotel in the mall
Stayed in September 2023
Reviewed: 28 September 2023
Shu
KenyaNo cooling system in the rooms no fan no AC, There was no hot water, how can I pay 4800 kshs for such lousy service, small bed, Entrance to the hotel is not defined. You miss your way you have to go round. Why are they on top of a shopping mall?
Nothing honestly
Stayed in September 2023
Reviewed: 2 May 2023
Shannon
United StatesThe food did not taste good to me. The chicken I ordered was tough. The Music from the Club was overbearing. The vibrating boom boom boom kept me awake all week. I kept asking for help from the staff at the desk. They would ask the manager and he would not do anything. He kept promising to do something but never did. I could not even see him. Every time I was there he could not be found. Several times I did not have hot water in my shower. The hotel fits my need because of the location but I can not deal with the club that is above the rooms. It was 2 or 2:30 several nights before it ended. Also...A BIG ALSO... The manager has not refunded my over payment. The lady at the desk ask to make a photocopy of my Visa Card. I told her that was very unprofessional. We have called multiple times only to get a runaround on why they will not give me my refund. Its too bad that this happened. IT would have been a good location for me to stay when I am in Kenya.
The bed was comfortable. The Location was good for me.
Stayed in May 2023
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