The cook staff could have had a more variety in the breakfast menu but they were always corteous and helpful. I hated the internet range - there were issues because of heavy rains that took days to fix - despite the best efforts of Chris and company. It was uncomfortable to have to insist on fixing and no compensation was offered.

I liked the location and the staff. Chris was absolutely amazing - the proprietor should do his very best to keep him on. The cleaning team went above and beyond every day.

Stayed in May 2024

The bed was hard, the pillow too big, breakfast unsatisfactory, shower was a choice between hot or pressure and wifi was weak. But mostly is was not quiet - any conversation going on in the grounds carried right into the room and made it difficult to sleep.

The staff was lovely and the grounds were beautiful, dinner was very tasty. The room was clean and I made excellent use of the flipflops!

Stayed in May 2024

A few times I did not have hot water for the shower depending on the time (I noticed in particular late at night). The breakfast is quite basic.

Great place to attend meetings at UNEP, within walking distance, but also Karura Forest. The room is cosy. The staff is great: kind, helpful and smiling!

Stayed in March 2024

The facility of the bed sheet should be upgraded. I found some hairs on the bed sheet which I need to clean by myself. The key obliged to keep in the receptionist when you need to leave the room for a day. The furnitures are old fashioned.

The breakfast menu, highly recommended to serve local menu everyday along the western. Homey atmosphere of accommodation. The staff are friendly.

Stayed in March 2024

Overall it didn't feel like fair value for money. The breakfast was quite disappointing (very limited selection, not very appealing) and if you are in a hurry in the morning then you might not get much at all. The internet was very patchy. The bathroom was tiny, no hot water, poor quality shower, and not terribly clean. I was left without toilet paper for a day. You only get 1 small bottle of water in your room each day. There are no tea/coffee making facilities in the room, no hair dryer or iron, and very limited plug sockets (in inconvenient places). My room backed onto the dining room so I was woken up every morning when the staff arrived, put the TV on and started cooking. Dinner was US$15 which is a lot for what you get (it's tasty, just that is not a fair price.) They only sell wine by the bottle (fair enough) but the price is US$20 per bottle, which is unreasonable. I had friends staying in other hotels and they all sounded like better value for money to me.

The hotel is very secure and the location is convenient for the UNEP and US Embassy campuses. The staff are mostly very friendly and helpful. The bed was very comfortable.

Stayed in March 2024

The lighting in the bathroom was insufficient, and the water from the shower kept getting out of it no matter what I tried. Plus, the staff forgot to leave me clean towels a couple times when they took the dirty ones.

The staff were very nice, the location was convenient and the hotel in general had nice gardens.

Stayed in February 2024

Breakfast a bit poor

It was nice, tasteful and green

Stayed in March 2024

I chose this villa for the location in the vicinity of the UN headquarters. Sadly, the roadworks did not allow for daily walks in the morning. Maybe next time. I was not so thrilled about the breakfast choice and I did not like the shower in my room - it was difficult to regulate the temperature and also directions of the water flow. Would have strongly preferred to have a hand-shower rather than the "rain shower". And I hoped to see the pool, but there was none...

I chose this villa for the location in the vicinity of the UN headquarters. All staff I met is very friendly and helpful, especially Anne and Gideon, also with arranging taxis or helping with airport transfer or (any) other issues. Room was spacious and not too hot, balcony close to the room was nice. The premises are kept very clean and room-maids, gardeners do their job very well.

Stayed in December 2023

No toiletries apart from small soap and toilet paper.

Friendly staff and nice quiet place ideally located to the UN office

Stayed in October 2023

The hot shower is not functioning well. The facility should regularly check those things. The door to my room sometimes locked me from the inside, or there was a time I couldn't open it from the outside.

Breakfast is good and the staff are nice and helpful. Always have bottled water in the room.

Stayed in October 2023

Rooms are very basic, no AC or fridge

The staff are very friendly

Stayed in October 2023

I would like to see the introduction of full suite type accommodation at the property to accommodate longer stays.

The welcoming friendly and helpful staff made this a home away from home experience

Stayed in November 2022

Strong smell (sewage) in the washroom. I reported it and they quickly took care of it.

Location: it was at a walking distance (10-15 minute walk) from the UN compound or a 3 minute taxi ride. Very friendly staff.

Stayed in June 2022

The breakfast was not great and the shower was cold and just trickled. Coffee originated in Kenya but all the coffee was poor.

Friendly staff. Clean comfortable room.

Stayed in June 2022

limited variety of breakfast, poor water supply

cleanliness , quietness, location, friendly staff

Stayed in March 2022

Very occasionally, the wifi was a little bit patchy in the evenings.

What a wonderful warm welcom to Kenya. The staff were kind and helpful, with a solution for every question I had, travelling with a small baby. The rooms are comfortable and very spacious and the meals delicious and very well priced. It was the perfect home away from home for a week.

Stayed in May 2021

Friendly and helpful staff, effortless communication, also about rides to and from the hotel

Stayed in February 2024

Just about everything but, most importantly, the rooms must be fit for purpose, namely, sleeping. They were not (we even tried moving room). Very hot, no fan, no mosquito nets, awful shower (with temperature adjustment out of reach for all except tall people), very noisy (road, dogs). Not what I was hoping for or expecting.

Very helpful driver named Godfrey. Pleasant receptionists. Nothing else

Stayed in March 2024

Facilities were poor standard and only option of instant coffee.

Most staff

Stayed in March 2024

The equippment in the room was not adequate. No hangers, shower took long to get warm with only little water flowing. The breakfast was poor with a very limited variety of food, instant coffee.

It was quite

Stayed in February 2024

The staff was absolutely amazing! Very clean room and comfortable bed.

Stayed in February 2024

The shower was cold and water had very low pressure. There was no tea/coffee making kettle as advertised

Staff was very helpful and friendly

Stayed in September 2023

Very old rooms without any natural light. In the bathroom is not possible to shower because there's no pressure in the water and it's cold since it's an electric shower.

Location is close to the UN

Stayed in November 2022

The location is in a secure part of town. The host was very gracious and the staff very welcoming. The food was very well prepared. Excellent facilities too!

Stayed in November 2022