The AC broke down in my room on the first day. Apparently it was the whole wing. They didn't say anything to me about it. It wasn't until I went to the front desk to complain that they acknowledged that they knew about the problem and would be happy to move me if I would like to. Considering the outside air temp was 36-39 degrees that would be a yes. But they helped me move with a minimum of fuss. The new room was next door to a very noisy family that made me wonder about the quality of the sound proofing between the rooms

Staff were all very friendly and helpful. On site food was good. Pool was lovely, quiet and relaxing and the spa services were fantastic!

Stayed in April 2024

Quiet, clean, perfectly organized, good service, good breakfast.

Stayed in April 2024

We have been there during Chinese New Year holiday and the breakfast room was two days very crowded which overwhelmed the staff a little bit :)

This was one of the cleanest hotel we have ever been. The staff is super friendly and the facilities are great.

Stayed in February 2024

The last day we had a late flight and were hoping to keep one room until our departure. Hotel was almost empty of guests but we got only a slightly extended checkout. We had planned to spend time and money at the spa but decided not to do it because of the rigid attitude of the staff. It had cost nothing extra for the hotel to let us to keep the rooms but the management/staff didn’t seem to understand how to keep good guests happy. The gym equipment was a bit outdated. The sofas in the suite living room were incredible uncomfortable.

Wonderful well-kept gardens and poolareas. Lots of space. Everything was very clean. Beautifully decorated and spacious rooms.

Stayed in March 2024

Two fantastic pools and gardens. Rooms are fantastic also. Best hotel in Siem Reap

Stayed in March 2024

The Facility, Pools, staff and everything in general was amazing. Sad to leave.

Stayed in March 2024

Nothing

The swimming pools were absolutely huge and in very relaxing gardens with small birds all around:)

Stayed in February 2024

The pillows were too thick, very hard to sleep in

We loved the ambiance of the resort, it was very relaxing and beautiful. Plus all the staff were so nice and accommodating.

Stayed in February 2024

Excellent selection of Western and Asian breakfast, something for everyone

Stayed in February 2024

A bit old MEP facilities

Hospitality, Pool, Calm location, Relax environment, Great value

Stayed in February 2024

The smoke from the burning gatbahe at the edge of the property every night. It is imposible to enjoy a glas in the beautiful garden

Stayed in January 2024

that everywhere in Cambodia waste is burned in the evening. At the base of the property, waste was being burned (I don't know if from inside or outside), but the resulting smoke made the air unbreathable. I would have gladly stayed on the terrace of the restaurant for a glass of wine, but it was impossible to sit because of the smoke. It's a shame, the restaurant loses money.

huge garden, clean pool, an excellent place, breakfast

Stayed in January 2024

Good spread but not too lavish. More than adequate and they were very willing to pack breakfast for early departures.

Stayed in February 2024

Nothing

From hotel arranged pickup at airport, person check in, fabulous room, excellent dining room and very friendly people, this was absolutely first class experience! We had requested the hotel to also arrange for an English speaking guide, air conditioned van, and 4:30 am pickup ( to catch sunrise at Angkor Wat ) and everything was fabulous. They even provided breakfast for us to go!

Stayed in February 2024

Food is very expensive and very limited options. Initially I was given room in a isolated wing with construction undergoing in floor below me, after i raided concern, I was transferred to a better wing & room.

Staff is very cooperative, they arranged Veg Breakfast for us for entire stay. Swimming pools are too good. Room size are nice. Resort is full of green plants and trees.

Stayed in January 2024

The only thing the resort should look at the tiles around the pool area, they are very slippery when wet, we saw a few guest slip.

The staff was more then helpful, we made a mistake with our flights and accommodation. Mr Krisna on the front desk went above and beyond to help us. Mr Vave at breakfast time was always there to greet us with a beautiful smile and welcome us each morning.

Stayed in January 2024

The hotel being empty, the ambiance was really nice. Two huge pools. We barely saw two other guests.

Stayed in January 2024

Nothing

Fantastic room opening onto a lovely, almost private swimming pool. The staff were extremely friendly and helpful. The menu for hotel food was a little restricted especially for vegetarians. So we took the local tuk tuks into town where there was a wide variety of places to eat depending on your budget. Overall we had a delightful time and would thoroughly recommend this beautiful hotel. Sheer luxury!

Stayed in January 2024

Some of the staff seem to be following very strict and outdated rules, as if from a book, with no flexibility. They're not in a rush to accommodate your questions and requests. But if you are assertive and keep asking they'll eventually help, but it takes longer than is necessary. If this was resolved it would be perfect.

If you get a good deal, this is an amazing place to stay. It's just as beautiful as it looks in the photos. The rooms are amazing, the breakfast is great and the grounds are really beautiful. Honestly, if you get a good room at a good price, it's really worth staying.

Stayed in January 2024

None

Very much

Stayed in January 2024

Staffs were friendly, food was delisous.

Stayed in January 2024

. I would not rate the food excellent, but we have stayed at many hotels and it met our needs for our 4 night stay. For lunch and dinner we found better options in other parts of Siem Reap.

The family connecting room was very spacious and clean! Daily room service, fully stocked and restocked with all the personal care amenities, etc. The resort truly feels magical with the Koi fish pond, two super large pools and beautiful landscaping. Staff went above and beyond to help us whenever we needed something. The breakfast was above average with plenty of western options. Our kids enjoyed the pancakes, pineapple, watermelon and juices. My husband and I liked the egg station. The resort is about a 10 min drive to Pub Street and the Old Market area.

Stayed in January 2024

Location - not close to the center and no restourants around. Būt of course just some minutes by tuk tuk you can got to the centre

We like everything in this Hotel

Stayed in December 2023

The two pools were outstanding and the main lobby was great for chess and cocktails. Having the sauna and steam room next to each other was also great.

Stayed in December 2023