The staff is terrible, that's the main reason I am not suggesting this place. When I checked in (during check-in time), there was none and had to wait. Whe I checked out, guess what, there was none... I waited 20 minutes for a old woman to come and when I tried to pay she didn't have the change. She couldn't speak a word in english, surprisingly not even YES or NO... and she had to call someone to translate (which make me question why she works for an HOTEL in the first place) So, then he wanted ME to go to an exchange place (I had dollars) and wanted ME to pay for the exchange fee. NOTE: this was because SHE didn't have the change. I instead decided to take out Riels from an nearby ATM paying attention to have small cut money (so she wouldn't come out with another excuse that the hotel didn't have change). When I came back to the hotel none (obviously) was around... I waited for 40 minutes and even had lunch at the desk (believe it or not). I didn't really have time to wasted in checking out to the hotel. Luckily for me the old woman forgot the receipt on the counter, I signed it, put some money in Riels and left Bye bye old woman, hope to never meet you again Just to clarify, I never interacted with the old woman before (I checked in with someone else), I stayed one night and never had a word with her. So NO idea what she was doing and why she was working there in the first place.

I was lucky, I got to stay with a discount. Good hotel

Stayed in March 2024

The staff were not present or that helpful and the reception desk wasn't manned. I rang the bell twice for assistance but no one came. Some of the power points in our room didn't work, neither did the hair dryer or bedside lamp.

We liked the spacious bathroom and hot shower. The beds were comfortable, the location is good but noisy being close the the Indepedence Monument. There were good couches and a table to sit at outside the rooms that we enjoyed.

Stayed in December 2023

The room was a little compact and not one like the picture would suggest, but that could have been a booking oversight. The safe advertised wasn't in use. There were two in the room , one larger old safe that was bolted down but not working and a small loose one sat on top that was locked. Did ask for this to be opened for us but never happened. The free toiletries were a couple of the tiny hotel freebies you see for an overnight stay, these were never replaced so had to buy some. No one (cleaners) went anywhere near our room during our stay.The option for breakfast advertised didn't exist , they don't do breakfast when we asked. The option to pay by credit card advertised is also not an option, cash only. There was a mini bar advertised, this was a empty fridge.There were just two satchels of coffee and two bottles of water on arrival, these were never replaced. There was never anyone on reception and this appeared to be reliant on just one young lady who could speak English. For anyone who may have difficulty with stairs at all this would be no good as it has a spiral staircase to the floors, no lift. We were OK, just took our time up and down them when required. Area very noisy at night and early morning, I am a light sleeper but did take ear plugs which worked a treat.

The location was good for getting around. The room was clean on arrival and the WiFi was great in the room. For a 3 night stay it was fine. We were very rarely in the room anyway.

Stayed in February 2023

The place is a bit run-down, it needs maintenace and better cleaning. The (limited) waterflow out of the shower and sink sprays to everywhere (chalk). The pictures and advertisement as 'boutique' are a bit misleading. It's a basic hotel with some boutique features. The pool is totally useless, it is in the middle of the restaurant. Pool was closed when we were there, but they did not appologise for this. We didn't see any reception staff in three days.

Great location. The family suite was convenient becasuse there is an internal door between the room. Nice seating area in front of the room. With 42 USD good value for money in this area of PP. We would have given a higher rating if they would have presented the place as it actually is: a basic hotel.

Stayed in August 2022

The pool area was cluttered with stuff so it didn’t look like the picture at all. I didn’t see a single guest hanging out near it.

Staff were nice and helpful. The location is near Independence Monument. It’s within a 10 minute walk of the river and palace. There is a couched area where guests can sit outside on each floor.

Stayed in June 2022

The pool was very small and didn't look to be very clean (in April). Breakfast was ok

The room itself was exceptional. It was clean, spacious and the beds were very comfy. It was wonderful to be with our kids but to have a separate room.

Stayed in April 2022

No WiFi in room - was fixed in 30min, reception is almost always empty, for 3 days my room was cleaned once after I asked for it and they forgot to give me toilet paper

Great location and helpful staff

Stayed in April 2022

The room was not quite clean when we receive it; our feet were black after walking bare foot for a few minutes, the toiletries (shampoo and conditioner) were half-used already and I even found a pair of earrings on the coffee tray. I don't believe our room was cleaned any day of our stay. However, I did see the staff cleaning the common areas every day. The hotel also has a restaurant in the first floor and it was noisy - music too loud, karaoke and drunk people screaming - every day until around 10-11 PM. Internet was not very strong; however on the last day it seemed to work better.

The rooms are spacious and comfortable. The staff is kind and the location is perfect: walking distance from the Independence Monument and also has a supermarket, ATMs and restaurants super nearby.

Stayed in May 2022

A/C was really weak and the safe was not working but they said they'll fix it right away. There were a lot of noises in our room from the outside, very early in the morning so maybe not for the light sleepers. The pool seemed not open when we were there. I felt uncomfortable because there was rarely anyone at the reception desk so you could walk in and up to the room without any blocks. This did not feel super safe for our stuff.

The size of the room was great and the bathroom was very spacious with a ladder to dry our things. Dresser and hangers were great. Bed was comfy. Location is good, near a local market and many restaurants. However our room was near the main road so very noisy.

Stayed in April 2022

The room was large and comfortable. We really only slept there because we were in transit but it was perfect. Great value.

Stayed in April 2022

Not much else except for a comfortable room. Little in the way of a menu or other services.

The family room, location and pool

Stayed in April 2022

None

Good size room, with comfy bed, working AC nice walk in shower, kettle available, slippers provided, super helpful staff that printed documents I needed.

Stayed in April 2022

Great location and rooftop

Stayed in March 2022

should to easy contact

check in early help us a lot of

Stayed in February 2022

The guesthouse looked a bit runned down. We got a room which has some maintenance issues: shower head was spraying on the walls, aswell as the tap, the toilet had a dirty seat (was not cleaned when we checked in), pigeons inside the ceiling over the room... We advised the reception about these issues but nothing had been done during our stay, hopefully they will fix it soon...

Location was good

Stayed in February 2022

The connecting rooms were available online but when we got there, we didn't get it. They were available the next day. The booking website said there will be complimentary drinks (other than coffee) with the room but there was none. The trash was not picked up and was just on the floor where the patio furnitures were so it was not homey to sit and enjoy the cool breeze. The pool was supposedly heated and available (per the website) but was not available. The connecting rooms were not as clean as we expected. The floors felt dusty, sticky for some reason. The beds felt dusty. No pillow cases. One of the kettles in the room was not working. Overall, it just needs a bit more love and maintenance. But I don't think I would stay here for the price. Not worth the stay.

Location was good since it was in the great of the city. Staff was accommodating and friendly.

Stayed in January 2022

This review has been hidden because it doesn't meet our guidelines.

This review has been hidden because it doesn't meet our guidelines.

Aircon are sucks

Stayed in November 2023

Please check your wifi service again

Stayed in September 2023

Please check your wifi service again

near the center

Stayed in September 2023

Wifi no good

near the center

Stayed in September 2023

The wifi wasn't very strong, and went out completely our last 24 hours. Otherwise everything was perfect!

It is in a great, central location with street vendors right outside the hotel with delicious snacks and coffee. Nearby there are trendy bars and restaurants.

Stayed in October 2022

None

Excellence

Stayed in July 2022