Would have liked to swim from the pool area beach

Well situated and wonderful staff

Stayed in May 2024

There are no eggs or sausage for the continental breakfast even if its just either or, however i understand we enjoyed it nonetheless and the drinks should be on ice at all times. Even the welcome drinks

Even though I went as a local I was treated as if I was new to island. I LOVE THAT because I too work in the industry and would have met some while booking other places in Skb and the level of professionalism was slack. But the staff was exceptional. I spoke with Kenisha on the phone. Checked in with Tiffany dealt with a short male who's shift ended a little later than Tiffany, short with long hair. The accommodation to surprise my spouse was there they did everything to make sure I can give him that experience. Mr GQ and Mr Kool I can't remember his name. The young lady who was there when we got back from dinner I was surprise she said welcome back. All the staff who worked on the 29th April 24 from I check in at 12:30 to when I left the 30th April 24. The continental breakfast was better than I expected. But some eggs would be nice.

Stayed in April 2024

The food was decent

The pool and the location by the Caribbean Sea

Stayed in April 2024

The bathroom need to be properly clean.

Great!

Stayed in April 2024

I think there could have been more toiletries available and more TV channels.

The entrance was impressive with the sculptures and outside garden in the middle of the hotel. The size and decor of the room and bathroom was pleasant and inviting.

Stayed in April 2024

We had a rental car, so we were fine. Without a car, the property would be frustrating as everything is far away.

The property is clean and the rooms are nice. The property is far away from anything and has no beach. The pool is nice, but small. If the hotel is busy, the pool would be too small.

Stayed in March 2024

My sleep was interrupted when I woke up at 4:45 am to a loud fire alarm sound inside the room that lasted for about 40 minutes. Guest service did send assistance but when the engineer arrived the loud noise and flashing lights had stopped.

The night when we arrive at the hotel, the reception service was excellent but there was a misunderstanding about breakfast being included, and we found that breakfast options were less than what we expected, nonetheless the overall experience at the hotel was very good.

Stayed in March 2024

If you didn’t have a rental car a taxi would be $20.US each way to town, and Koi was not close to any thing. If they had a shuttle even two times daily it was make access to town doable.

Don’t eat breakfast. Restaurant was clean and staff was excellent and knowledgeable about the area and local culture and food. If you didn’t have a car

Stayed in March 2024

I cannot put my finger on it - it felt a little transitional. As if they were still working out kinks or something. We took the continental breakfast option for 7 days and it did not change one bit. A little variety would be nice. The food was OK.

The location was so quiet. Other than the two planes that left on some days - you were in complete silence. The breeze off the ocean was excellent. The parking was great - some people said there was no parking - there is.

Stayed in March 2024

Out of reach of restaurants and stores. Need to take a taxi everywhere

Rooms are exactly like the pictures

Stayed in March 2024

Not all inclusive

Buddha and amazing staff

Stayed in February 2024

The cleaniss of the apartment and staff was nice and very friendly

Stayed in February 2024

Needs some TLC

Private

Stayed in February 2024

The mini-fridge was extremely weak, struggling to cool even a few small drinks and making food preservation questionable. We were forced to rely on ice from the front desk. My major complaint though is that the room had no microwave. If we wanted leftovers warmed up, we'd have to go downstairs and ask a staff member to do so, which isn't something that's safe to do using styrofoam containers. Above the mini-bar area was a large empty cupboard that could more than accommodate a small microwave and some plates. That it was just left empty is just confusing and inconvenient.

I liked almost everything about my stay. The staff was polite and friendly throughout, always being there to assist my wife and I with whatever was needed. The hotel facilities such as the pool and gym were decently equipped and the environment overall was always pristine and clean. I personally loved the design aesthetic throughout.

Stayed in February 2024

The food was not the best. There wasn't a variety which was a little disappointing. But overall it was a nice hotel very friendly staff. A good stay!!

Stayed in January 2024

I think the bathroom needs to be checked more regularly the one downstairs that is

Unfortunately I didn't do breakfast maybe next time

Stayed in January 2024

The restaurant is OK but no match for the restaurants on the strip like Boozies and Cathy's. It is too far (and too uphill) to walk to the stores and the strip. The restaurant is at best mediocre.

The Koi is a nice hotel with a lovely view. The restaurant is OK, but it it much less of a resort than the nearby Marriott. You cannot swim in beautiful beach because it needs to be excavated due to safety concerns. The staff is helpful and pleasant. It is less expensive than the nearby Marriott, but the Marriott is a real resort. The Koi is fine if you're there for business. A big problem with the Koi is that it is far from the strip and the stores and restaurants near the Royal St. Kitts (a supermarket and drug store) and from the strip, where much of the nightlife is.

Stayed in January 2024

No vending machines No shop in hotel for bottles of water etc

Stayed in January 2024

Everthing

Stayed in January 2024

I have no complaints but my partner however felt upon arrival the appearance was not all that appealing with the plenty trees Infront. She felt there should be less trees at least to the front to make it less spooky.

Initially I thought breakfast was included in the price but I was told I had to request it so I chose to get meals from elsewhere. However the room was lovely, very spacious and extremely tidy. I did enjoy my stay there and would someday like to be back.

Stayed in January 2024

The location was okay, but for tourist that do not drive, and there was not any option to take the local bus. Only taxi.

Quiteness

Stayed in December 2023

The music in the hotel lobby and restaurant area is permanent and really loud

The staff at Koi is the best part of the hotel

Stayed in December 2023

Bed was not cleaned on Sunday. A lot of biting ants in bed and sofa.

The breakfast was to basic. Chef can fancy something more tho make customer smile. Donuts, coconut cookies, HOT CHOCOLATE. The view was breath taking an the rooms luxurious.

Stayed in December 2023

Little far from the city

The view is amazing and the staff is very friendly and welcoming

Stayed in December 2023