406 Zenway Blvd., Frigate Bay, Saint Kitts and Nevis
#1 of 7 hotels in Frigate Bay
Guests' ChoiceBased on 311 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.5
Staff
9.0
Value for money
8.5
Free WiFi
9.2
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End of dialog contentReviewed: 13 May 2024
Alison
United StatesOnly food options was splash.
Clean. Mostly friendly staff. Splash employees could use some more training.
Stayed in May 2024
Reviewed: 13 May 2024
John
United StatesDinner and breakfast were very good. The only thing I did not care for is the bathroom door opened in, and that caused problems getting around to the toilet If the would’ve opened outward, that would’ve been perfect. Also, the water pressure was low & the shower water was not hot at all.
Stayed in May 2024
Reviewed: 28 April 2024
Leroy
United KingdomThe location was great the hotel surroundings climate friendly ie trees well kept & groom clean & friendly staff
Stayed in April 2024
Reviewed: 27 April 2024
Karen
BarbadosThe water went off at 06:30 am on Thursday April 25th and did not come back on until around 07:00 am. If the government is implementing water rationing, and they tell you (Royal St. Kitts Hotel) that the water will be off, please share that information with me/your guests. That Thursday morning I had an important meeting at 08:00 am that I had traveled to St. Kitts to attend. I ended up being late for my meeting because the water was off. If I had known that the water would have been turned off, I would have stored some water or gotten up earlier and gotten showered and dressed. And yes, the staff told me that water was being rationed when I checked in.
I liked the location, the self catering room (which had everything I needed) and the television channel selections. Having a grocery, as well as several restaurants within walking distance was the cherry on top.
Stayed in April 2024
Reviewed: 16 April 2024
Joanne
CanadaDesk staff could of been nicer and a little more accommodating
Good location and nice room
Stayed in April 2024
Reviewed: 2 April 2024
Sierah
DominicaThe distance of my room from the front desk. The steps to room and no assistance with bags at checkin. Assistance had to be requested at checkout.
The studio hotel room was superb! High ceilings, all the amenities, very spacious, pool view, location of hotel, proximity to restaurants and supermarket.Gym was well equipped.
Stayed in April 2024
Reviewed: 29 March 2024
Edward
United KingdomSecurity lights on outside stairs not working but one fixed during stay. Lack of TV digital box (firestick had been removed) and remotes inoperable so no immediate access to channels. Fixed during stay but technician could only do so much.
Enormous size apartment with great facilities. Lovely views of mountain from back. Good food at the restaurant. pool looked lovely but did not try it. Nice area and all very clean and tidy. Lovely beach and clean and tidy. Helpful reception. Suggest a hire car would be useful to explore whole island tholugh there are taxis and local buses for short trips.
Stayed in March 2024
Reviewed: 25 March 2024
Daniel
Dominican RepublicInstalations seems to be a bit old but very well kept nevertheless.
Staff were friendly and dinner was very good. The whole place is very well located with some of the most useful stores at the same site.
Stayed in March 2024
Reviewed: 17 March 2024
Denise
United StatesRestaurant was hit and miss. They were out of a lot of things. Not a lot of business at the restaurant or bar.
Great location, authentic island style, beautiful interiors and furnishings.
Stayed in March 2024
Reviewed: 10 March 2024
Brenda
United KingdomBeyond the hotel's control , the water supply would sometimes be cut off during the night. But didn't really impact us as it is usually sleep time.
It was a beautiful experience, very clean, very helpful and friendly staff in particular our little friend Jah. Food was good only the menu is quite limited. Drinks at the bar were on point. The location was great, close to everything.
Stayed in March 2024
Reviewed: 7 March 2024
John
South AfricaThere was nothing to be disliked.
The room was bigger and I did not expect it to be that amazing. The pool is right there close to the room. Beautiful view and is just amazing. Breakfast was really good with a calm location next to the lake. Love it.
Stayed in February 2024
Reviewed: 6 March 2024
Simon
United KingdomSome problems before travelling due to the hotel system being hacked, but staff all sorted this out in good time
Spacious resort, with good gym and pool area.
Stayed in March 2024
Reviewed: 1 March 2024
Claire
United KingdomThere was only one saucepan in the kitchen area, a couple more would have been useful and maybe a couple of serving bowls. Otherwise the kitchen was well equipped!
All the staff were helpful and friendly, the hotel and grounds were well kept and we felt very safe there. We really loved the pool and used it most days!
Stayed in February 2024
Reviewed: 29 February 2024
Daniel
United StatesTurning off the water was an inconvenience.
Grocery store on the premises.
Stayed in February 2024
Reviewed: 15 February 2024
Olson
BarbadosThe water was shut off several nights during my stay without notice. However we received compensation for the inconvenience .
The friendliness of the staff and the location
Stayed in November 2023
Reviewed: 6 February 2024
S
United StatesThe food is…. Not good. I had success with the pizza, but pancakes were like bland dough- disgusting! Lobster cakes were awful, salad greens were fresh but wet with water. I tried the restaurant 4 times and the food was good only once. I complained to the manager, they need a better cook/ chef/ better prep/ better recipes.
Location is great, across the street from the Marriott and the Atlantic Ocean. Ten minutes from Turtle Beach and the Caribbean Sea. There are restaurants and full grocery store 2 minutes from the resort, in house physician practice, onsite laundry. Each room has a kitchen with all items needed to prepare a meal. I ate breakfast at the room daily.
Stayed in February 2024
Reviewed: 5 February 2024
Giulia
DenmarkConstant humming sound (I think coming from the Marriott hotel across the road), staff was not super helpful
Modern studios, very clean, on-site parking, although not located on a beach, the location is still convenient to visit St Kitts (if you have a car) - overall, alright value for money
Stayed in January 2024
Reviewed: 22 January 2024
Laura
United StatesNot Handicap by the pool
Staff and the food
Stayed in December 2023
Reviewed: 20 January 2024
Stephen
United KingdomThere were a few minor things - the lagoon was a bit smelly on occasion when eating in the outside bar/restaurant beside it; some of the equipment in the room was quite old (bedroom tv had some backlighting issues, cooker was ancient); there wasn’t hot water as such, only slightly warm; the pool bar wasn’t open every day in the daytime.
A number of things were great - the room was cleaned very thoroughly each day, the staff were very friendly and helpful, the pool and pool area was very nice, the pool/outside bar & restaurant was good, the facilities in the room was generally good with a tv both in the bedroom and the living area.
Stayed in January 2024
Reviewed: 19 January 2024
Divinity321
Saint Kitts and NevisThe breakfast was great, the pool and room was awesome.
Stayed in December 2023
Reviewed: 4 January 2024
Caresma
Saint Kitts and NevisMy main light wasn't working in the room but the lamps worked well
Pool and living space
Stayed in December 2023
Reviewed: 3 January 2024
Phillip
United StatesRooms are unattractive from the outside. Service during our Christmas meal was terrible & stopped us using the restaurant again, the food was good, but took an hour to get a wine list & then server did not come back to get our order.
The Hotel was renovated during 2022, rooms are clean & well decorated. There are many restaurants close by & RAM's store is convenient.
Stayed in December 2023
Reviewed: 3 January 2024
Mona
Trinidad and TobagoWould of preferred cable TV
Very good
Stayed in January 2024
Reviewed: 28 December 2023
Rosalind
United StatesBathroom accessible for handicapped visitors needed or let know what has and potential need
Everything
Stayed in December 2023
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