858 Frigate Bay Road, Frigate Bay, Saint Kitts and Nevis
#3 of 7 hotels in Frigate Bay
Guests' ChoiceBased on 37 hotel reviews
8.0Cleanliness
8.6
Comfort
8.4
Location
9.0
Facilities
7.7
Staff
8.8
Value for money
7.7
Free WiFi
10.0
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Showing 1 – 25
Reviewed: 6 May 2024
Joyce
United StatesToo much seaweed while there which prevented getting in the water.
Beach was beautiful, pool was lively. Nice variety of food options. Room was spacious.
Stayed in May 2024
Reviewed: 22 April 2024
Nicolás
ArgentinaThey didn't clean the seawids so the beach was full of them the third day. Also food is expensive 33 dollars for a buffet breakfast, I ordered in the menu and they took like 40 minutes to bring it.
Beautiful hotel, new, modern.
Stayed in April 2024
Reviewed: 12 March 2024
Deborah
United States1. Needs more outdoor furniture such under empty pergolas & porches 2. Needs a bookstore ! 3. High prices for same things 1/3 the cost in town . 4. Neglected unbuilt property across the street detracts as does road in with poor drainage on sidewalks . 5. No obvious signage where to get basketball , tennis balls , racquets , pickle ball , shuffle board supplies easily . 6 roof in open air hotel does not fit decor at all - needs to be painted white . Or updated .
It was clean with a great pool & ocean views. Maid was excellent. Food good .
Stayed in March 2024
Reviewed: 24 January 2024
Shauna
United KingdomWhen we came back to stay in Pembroke house the cleaners wasn’t as good as in the main building.
Good location Friendly helpful staff
Stayed in December 2023
Reviewed: 22 January 2024
Jennifer
US Virgin IslandsI feel that there should have been toiletries for 2. I was not sure if the wine was complimentary since I was given an upgrade. It is good to know what is exactly complimentary with the room.
I did not partake in the breakfast. I had other plans with relatives.
Stayed in December 2023
Reviewed: 11 January 2024
Lindley
United StatesThe floors could have been cleaned and mopped more often, in the rooms and around the hotel.
Breakfast was expensive.
Stayed in January 2024
Reviewed: 9 May 2023
Javier
Puerto Rico$$$
location
Stayed in February 2023
Reviewed: 7 May 2023
Holly
United StatesProperty needs updating. Rooms dated as well as all other hotel fixtures. Fan in room blows right on bed. Hard to sleep.
Location good. Beach was beautiful. Property in need of update. Staff really friendly and helpful. Rooms need updating. Our sliding glass door was cloudy; hard to see of it. Fan in room blew right on bed so was harder to sleep. But overall experience was
Stayed in May 2023
Reviewed: 28 April 2023
Nicola
United KingdomWas told at the hotel breakfast was not included
Stayed in April 2023
Reviewed: 8 January 2023
Robert
United StatesThe food & beverage area needs to be improved. The food was average at best forcing guests to go to outside restaurants.
comfortable with friendly staff. convenient from airport. good facilities.
Stayed in January 2023
Reviewed: 11 July 2022
Cleopatra
United StatesI didn't like the food at the food joint outside by the pool. My steak wrap and fries was burnt. They then fix the problem after I complained.
I liked my room, the staff, and the food inside the restaurants in the hotel.
Stayed in July 2022
Reviewed: 16 May 2022
Alejandro
ColombiaAt the check in our card access to the room never worked in 2 different rooms. However they gave us an upgrade to a room with ocean view.
Good hotel whit nice facilites. Océano room view was giving us as an upgrade.
Stayed in May 2022
Reviewed: 29 March 2022
Eleanore
United StatesThere was alot of construction but that is to be expected after being closed for 2 years. Besides that it was great.
The location was nice. The staff was wonderful!!! The food was really good. we had a special bday dinner on the beach which was great!
Stayed in March 2022
Reviewed: 18 March 2024
Dorothy
United KingdomI didn’t like the leaking faucet in my bathroom, the tiles were cold and yet there was no rug or complimentary slippers or gown. The room had one chair out of view of the TV. The bath was stained/scratched. There was very little choice of beverages only coffee and tea. No herbal teas or hot chocolate. There was no complimentary bottle of water. The bidet did not work. My first meal a jerk chicken burger and virgin pina colada made me unwell. I needed the bidet! Most of all there wasn’t anywhere that you could go to pray or just have a quiet moment with God. I received sad news and needed a moment.
I liked the destination, the beach and the spa
Stayed in March 2024
Reviewed: 13 June 2022
Timothy
United StatesBar music too loud.
Breakfast not offered.
Stayed in June 2022
Reviewed: 9 January 2022
Jose
United StatesLoud neighbors, smelly bathroom, place seems to be poorly maintained. Most pools or Water feature were out of order or in disrepair. The center piece Galleon is falling apart. Lots of plastic trash. Start a campaign to keep St Kitts beaches clean, I volunteer if you provide accommodations.
Great location, breakfast was good. Staff was great and helpful. Great vistas, beach was great, majestic property!
Stayed in January 2022
Reviewed: 22 November 2021
Brad
United StatesMy wife and I were informed that we needed to take a mandatory COVID test arranged at hotel to leave St. Kitts. This, after I informed person at check-in that we had an American Airlines approved process called Verifly. We had to pay $110 US to take the test. As it turned out we DID NOT need the $110 test taken at Marriott. We did successfully complete the Verifly testing/process and it was accepted by American Airlines and we were allowed into the US with no issue. I would like to be refunded my $110 US please.
The only reason I did not rate poor across the board was because of one employee in particular. Her name is Olivia and she worked at the Pizza Shack one night and the next day she was at the pool serving drinks. Outstanding employee who remembered my name and room number. Thank you Olivia!
Stayed in November 2021
Reviewed: 7 November 2021
Yasmine
United StatesEverything. This hotel should be closed. My partner and I have disability and I requested a room on the ground level but instead we was put on a second floor room with AC OR AN ELEVATOR. After complaining we was moved to a ground level room. We went to the only restaurant that was open and got food poisoning. The sheets and bed was dirty. Everything was closed or broke including the ice machine. DO NOT STAY THERE!!!!
Stayed in November 2021
Reviewed: 8 April 2024
Jennifer
United StatesThere are no comments available for this review
Stayed in February 2024
Reviewed: 16 February 2024
Janet
CanadaThere are no comments available for this review
Stayed in January 2024
Reviewed: 6 November 2023
Raghu
United KingdomThere are no comments available for this review
Stayed in November 2023
Reviewed: 30 September 2023
Bernardo
United StatesThere are no comments available for this review
Stayed in September 2023
Reviewed: 13 May 2023
Lisa
United StatesThere are no comments available for this review
Stayed in May 2023
Reviewed: 20 April 2023
Nicola
United KingdomThere are no comments available for this review
Stayed in April 2023
Showing 1 – 25
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