Room Toilet very small

Good Location, Connection Room, Nice and Trendy, Room size for 3 people is comfortable. But the Toilet was small, especially the wash basin very small.

Stayed in April 2024

I think the message, 'don't drink the water' should have been a bit more prominent than in the small print of the Customer Guide accessed via QR code. Two 600ml bottles were provided daily but to have to pay for additional water via the Reception desk adds insult to injury. The room was 'tired', particularly the bathroom. The wardrobe space was not wide enough to hold my suitcase so it sat on the window bench. The bathroom is poorly designed. There was no hand-basin with a bench and mirror. All my toiletries were on the sink/basin in the bedroom. No black tea. I kind of understand that on Jeju with the Osulloc Tea Plantation an (excellent) island attraction but I didn't get black tea at Best Western in Busan either. The fact that the windows open far enough for a small child to climb out is an issue, an insect screen would go someway to reducing the danger and the odd mosquito. I was up on the 15th floor. The TV offerings were very ordinary for non-Korean speakers. There was no safe in the room!

The location was good from our perspective as it served our needs. We were able to sightsee in the area beyond Jeju City using the buses that traversed our street. The public transport in South Korea gets a big tick. We used a day maxi-taxi to see attractions further away from Jeju City. That was an excellent choice. The cost was shared 4 ways and the driver was fantastic. Big thanks to the Reception staff for helping us organise the taxi. I had a great view from my room across Jeju City to the sea. I could see the planes flying out of the airport. The windows worked well to block noise. It was handy having a Starbucks in the lobby and the hotel Bar was a pleasant space.

Stayed in April 2024

Had to do a quick self-clean of room after checking in. Clumped hair on floor and bathroom

Staff members were lovely. Location was great

Stayed in April 2024

Toilet is small and the central air conditioning seems not working well. Requested for highfloor but was given a level 3 room above the function hall. Noises can be heard thoughout the night.

Location was really good, we tried the traditional Korean room and the room is spacious.

Stayed in April 2024

No lobby to alight or to load and unload luggage

Very spacious with a long mirror, location is good, near to bus stop and airport, walking distance to shopping street, next to convenient store

Stayed in April 2024

Nothing. I would stay again. It’s a place to sleep comfortably and go out. That’s what we needed it for.

Location is great, big lobby with Starbucks, quick check in and check out. The room is big and clean. Price wise was great.

Stayed in April 2024

Booking of this hotel - 22nd to 24th December 2023 - was made at the very last minute when our flight to Busan was cancelled due to inundated snowfalls. Since we were stranded in this lovely island of Jeju for another 2 days, I might as well made the best out of it. And I was glad that I booked this hotel. 1) They have connecting rooms so that our kids didn’t have to sleep separately from us. With extra bathroom and definitely more spacious than our previous hotel, we didn’t have to fight for toilet everytime and moving around was definitely easier. 2) Located just few minutes from Jeju International Airport, this hotel is located along the main road leading towards the airport. Lotte Duty Free is within walking distance; many nice restaurants nearby the hotel (I had one of the best pork ribs stew and marinated crabs); a rather big convenience store GS25 right next to the hotel; as well as a lovely cafe directly opposite the hotel - spot the green facade of Flat 4 Coffee & one hands on oppa manning the counter. 3) Starbucks on the ground floor (lobby) in the same building that opens early in the morning, perfect for us to catch a quick breakfast before flying off to Seoul. Coffee however, left too much to be desired.. still hopeless as I remember! 4) Staffs were trying their best to assist us. The receptionist even helped me to call for Jumbo taxi to the airport on our last day! Didn’t manage to take photos of the hotel and room as we were overwhelmed and exhausted that fateful day!

Stayed in December 2023

Despite there being 3, the elevators took forever (more than forever) and the floors (except lobby) were not accessible via stairs. Our bathroom fixtures looked like they belonged in a 1-star motel. We also realized our bodies don’t like traditional Korean sleeping arrangements (on the floor on a thin mat).

Big modern building, though our rooms needed some updating. The first full day we were there, the hotel staff was kind enough to leave fresh towels and bottled water hanging in a bag on our door despite no request for it.

Stayed in January 2024

None.

Good location to walk around the town. The room was clean and the staff was kind.

Stayed in December 2023

Corridor has a very strong smell. No heated toilet n floor. Not suitable for winter stay.

Good location. In the heart of the city. The room is spacious.

Stayed in December 2023

The washing basin is outside the bathroom, so a little inconvenience.

2-Double bedded room, very spacious and clean, good location, GS Mart just beside the hotel. Worth the price!

Stayed in October 2023

Lack of spoon/fork/toothbrush/toothpaste

It is strategically located near many nice eateries. Near the airport. Easily accessible by taxi and bus.

Stayed in July 2023

VERY spacious room, very nice staff, good breakfast! All in all great deal. Will stay again.

Stayed in June 2023

overall clean but nitpicking, there was used tissue and some hairs in the toilet

comfortable

Stayed in June 2023

The location is very convenient. The staff is quite nice. And the whole hotel is very environment friendly, so don't forget to bring your own toothbrush and toothpaste.

Stayed in June 2023

gym is pretty lacking even compared to other budget hotels 🫤 the tv is REALLY old. in this day and age, you can buy smart TVs with Netflix and other streaming services built in, for just a couple of hundred dollars.. entertainment wise, it’s pretty much not going to be remotely fun for a foreign traveler looking to watch some movies or something in the room cuz there is nothing you can understand on tv. water… no water dispenser or ice anywhere ☹️

spacious room has just the basics Starbucks in lobby

Stayed in May 2023

The hotel toilet doesn’t have the basin. Basin is outside toilet.

within walking distance to supermarket and shopping areas and eatery areas. Room is big

Stayed in May 2023

The Korean futon bed was really a disappointment. Literally, a thin sheet of mattress on the floor. So uncomfortable. When we asked to change the room with a bed, we were given an upright no for the first night, sighting all rooms were taken and yet in the next morning before 10am, they have the room available for us. This goes to show the unwillingness to satisfy the customers.

Location was excellent. Within walking distance to good local restaurants. The Grand Hyatt Casino was just within walking distance.

Stayed in April 2023

Bathroom floor flooding due to uneven floor. Room temperature too warm. Unable to turn on the aircon.

central location, value for money

Stayed in April 2023

The reception staff who checked us in was curt at first. The breakfast room was shockingly chaotic when we went to eat. There were huge lineups and very very loud noises. We would have gone to another place if we didn’t buy the tickets from the previous day. No one explained or directed us to our table after taking our breakfast tickets which was confusing especially for tourists like me and my family. We wish there were more breakfast kind of food.

We liked the clean and spacious bedrooms. Housekeeping staff were friendly and accommodating.

Stayed in April 2023

Heater is always on in the room

Staff assisted to bring a fan into the room

Stayed in March 2023

The toilet has no wash basin. The toilet bowl equipped with bidet would be much appreciated.

Nice clean and spacious room in a good location.

Stayed in April 2023

Parking is very crammed.

Clean, quiet and good size room. Toilet is equipped with bidet.

Stayed in April 2023

the location is good and clean

Stayed in April 2023