Price is higher than other hotels within the same area

Breakfast is excellent with a wide choice of food. Staff were very friendly and helpful.

Stayed in March 2024

Access to outdoor swimming pool was too expensive for guests, ATM at the hotel not equipped to handle foreign travelers, poor command of English language by most of staff. It is a hotel oriented to cater for families, so there were too many children, and it was quite noisy specially the breakfast area.

Comfortable and clean room and bed, light in the room and in the whole hotel, breakfast was just ok, a very good concierge service to arrange for the service of a touristic guide and taxis to move around.

Stayed in August 2023

Be sure you have the swimming-pool access for free in your reservation otherwise they will charge you a lot!!! More than 30$ per person, more than the price of the big Amusement Park nearby!!! And it is a swimming-pool for children to play. Only that!!! Don’t expect to relax there

Stayed in August 2023

I had salad for breakfast but they did not have ranch, Italian, or caesar dressing so I couldn’t eat my salad. Also, they discriminate when serving beverages. They told us the drinks were self-serving, yet the waitresses served the white foreigners. They ignored Asian-Americans like me and my family members.

Nice view. Convenient location that’s close to all the touring areas.

Stayed in April 2023

Room interior was on the aged side. Most of the hotel facilities were under renovation so there was nothing to do onsite if you were planning to just stay on the property. Air conditioning was unavailable as well due to the renovations. (as of mid March 2023)

Spacious, well equipped room, comfortable bed. Awesome views of the lake and amusement park. Hotel is near to some notable attractions and scenic walks. Breakfast spread was great. Staff were friendly and proactive, and tried their best to make my stay as comfortable as they could as the hotel had no air conditioning and facilities were closed for renovation. (as of mid March 2023)

Stayed in March 2023

As with several other luxury hotels in Gyeongju, it was located inconveniently far from town. Many of the recommended restaurants were a 20-minute cab ride away, and very few of the local restaurants were recommended (or recommendable). The cafe/bar in the hotel served terrible food at luxury hotel priced. The pizza came out cold, and the Caesar salad had bacon mixed in (not listed among the ingredients on the menu). Don't eat there! Plan on the 20-minute cab ride.

Most of all, we were very impressed with the concierge staff. One evening, I fell (not near the hotel) and came back bleeding. The staff were simply incredible, helping with cleaning and dressing my cuts and scrapes. They even remembered me and asked how I was and if I needed anything the next day. The location was also pleasant, right on a lake with a nice view from our room. We had a wonderful balcony, and the room was very nice.

Stayed in April 2023

Breakfast was great

Stayed in April 2023

Asked for a quiet room and got one over the car park. They would not change. Food pricey.

Central location. Large room. Clean.

Stayed in December 2022

Waiting time for check-in.

Location, cleanness, swimming pool for kids

Stayed in July 2022

Staff attitude : turning off lights in the lobby lounge despite us being simply playing cards on a table was shocking from a customer service / lack of consideration point of view.

Family room and location were great. Direct view on the amusement park was terrific. Pool facility ++

Stayed in April 2022

Bed is comfy and I like the view

Stayed in March 2022

No one answers the phone when I call them with cell phone. Number of staff is very limited.

parking lot was big.

Stayed in January 2022

Price is a little on the high side

Staff was all friendly. Breakfast very good.

Stayed in January 2022

Food- We wanted to just stay in the hotel so we relied on food deliveries instead. Unfortunately, there's not much available (we were ordering using apps). We tried eating at one of their restaurants and availed in-room dining. They all taste so-so, not 5-star hotel quality in my opinion. Cleanliness- found some strands of hair in the tub when we checked in. Dusty lamp and dusty wall. This wall was hidden behind the curtains, maybe that's the reason why it is overlooked.

Amazing staff. They are very nice, accommodating and always wearing a smile.

Stayed in January 2022

Shower control knobs were difficult to know which one is for hot & cold water and the other one is for the shower from ceiling or regular handle. Very very difficult to turn the knobs when shower gel is on. So, suggest to put some pretty stickers on the knobs indicating the functions.

Very kind . Good location for Convention center, Clean and quiet.

Stayed in May 2024

cost of the breakfast. I somehow only book a double king size bed for one person when i obviously intended to stay with my wife and the paid for breakfast was very expensive

Beautiful hotel

Stayed in May 2024

In room Air conditioning wasn’t working, it seemed entire property was on central heating Staff needs to be trained in English if possible.

Off town quieter location. Great lakeside walk.

Stayed in April 2024

(1) Toothbrushes and toothpaste were not provided in the room, only for a special charge. You have to bring your own! (2) The hotel is far from the city center and sightseeing places. You need to take a bus/taxi to get there (on average ~20 min, if no traffic ~10 min). (3) Not many places to eat, so its better to go to travel to the city center, which has many cafes and restaurants.

The view from the room was spectacular. Overall the room was very comfortable and spacious. The staff was very kind. Very nice coffee shop/bakery ADEN near the hotel. The hotel has near an amusement park and pool club. I think it is more suitable for families with kids.

Stayed in August 2023

it was a weekend and breakfast was mayhem. also you have to pay to use the pool!

upgraded to a lovely suite

Stayed in June 2023

Just not as clean as I would’ve expected

The hotel was old and not up to Hilton standards or customers expectations of the Hilton chain.

Stayed in March 2023

Location and Team

Stayed in April 2023

The facilities and the room are quite old. The arm of the sofa is too hard, guests could get injured. The shower glass door of room 515 doesn’t close completely. The closet is tiny and right by the entryway. There are too many paper documents containing hotel information left on surfaces in the room. When connected to HDMI input source, the television glitches.

The location is quite convenient as it’s right next to a tourist area. A friendly front desk staff said she upgraded our room despite it was a weekend and the hotel seems packed.

Stayed in October 2022

The hotel was dated. It was 5 stars on the planet Mars

Over priced

Stayed in September 2022

The breakfast was excellent and satisfying. The view from the restaurant is very nice and relaxing.

Stayed in May 2022