Needs a deep clean, breakfast too expensive

Great location, good room size, helpful staff

Stayed in February 2024

Nothing

All the staff are very friendly. This hotel has clean and very comfortable. The view is extraordinary.

Stayed in February 2024

Some details regarding the cleanness in the common area, such as the cafeteria/bar, it should be conduct a better cleaning. They don’t have a bar or restaurant for having a drink or a soft drink after 9:30 pm.

Excellent place for attending to the ski resort, nice well equipped rooms, attentive personnel with several options of restaurants around.

Stayed in March 2024

Restaurant running on limited menu. They could do more with the area. Light the fireplace, make it more inviting.

The location at the bottom of the mountain. Large rooms, friendly staff.

Stayed in February 2024

Big and clean rooms. We booked Mountain view rooms. Nice balcony with direct view to the slopes. Fantastic breakfast - no waiting line even Hotel was probably fully booked

Stayed in February 2024

Would be better if they had a smart toilet. Restaurant had limited menu.

The rooms are spacious with ski slope view. Location is next to Alpensia Ski Resort. Lots of restaurants and convenient stores around (like a small village). There are activities for kids. Also had basement parking which is good especially when it snows. You get 30% discount on ski lift and gear rentals when staying here. Would definitely come back.

Stayed in February 2024

My foam roller went missing from my room. Staff were unable to assist and did not seem overly concerned that essentially something was stolen from a guests room. I know foam rollers are not expensive but it was very disappointing to have check out delayed when we realised we couldn’t find the item and for staff to appear like it was my error not theirs. I left email address and contact numbers and no one has ever followed up!

It is well located near the slopes but you only need one day at Alpensia ski resort as there are very few slopes so staying at the neighbouring ski resort probably would have made more sense for us but we had a car so it wasn’t much of an issue. Room was large with lots of storage. Breakfast has many options.

Stayed in January 2024

Just in front of the slopes. Very close to several restaurants. Very large room.

Stayed in February 2024

There is a light in the small hall in front of the bathroom that turns on upon motion. That means that whenever someone wanted to go to the bathroom in the evening this person would wake up the others because the light would necessarily illuminate a great part of the room. I asked the reception but apparently they could not turn off the motion detection feature. The breakfast was also very pricey.

The location is perfect and convenient. Our veranda faced the slopes. The room was very large and comfortable.

Stayed in February 2024

It would be so much better if there’s more concierge men at the lobby who could’ve handed a hand to help guest’s luggages

I like it is surrounded with several shops as its almost like a little town! I went for a winter walk around the resort at night and there’s a CU nearby, pretty convenient

Stayed in January 2024

No shopping😅 The ondul rooms (floor beddings) came with heated floors but the futon was too hard for us. We had terrible two days sleep, unfortunately. Highly recommend booking rooms with beds!!!!

Plenty of restaurants in the resort. Very family oriented, lots of Korean families (more than tourists) Paid shuttle from and to Seoul and Airport.

Stayed in February 2024

Nothing, everything was perfect!

It’s the perfect place to enjoy the ski resort at Alpensia

Stayed in January 2024

The fireplace in the lounge / bar area was never lit. It would have been a nice extra and added to the ambience. The bunk beds in the family room are also on the short side (1.5 m) so families booking these rooms should be aware of this if kids are tall.

Excellent place to stay if skiing at Alpensia. Rooms are spacious and comfortable, access to the ski facilities and slopes unbeatable, good buffet breakfast available as well...although it is a bit pricey. The restaurant serves tasty food for lunch and dinner although the menu does not have a great deal of variety. Staff at the restaurant are always friendly and accommodating.

Stayed in January 2024

The room, though cozy and well appointed, looked shoddily built, especially the piping system and cabinets in the bathroom.

Location be beat for a family ski trip.

Stayed in February 2024

Not Skiers friendly. Next to the slop…BUT… no proper locker or bench to change from ski boots, or proper area to put ski apparatus.

Close to ski run.

Stayed in January 2024

Sometimes not enough parking lots. Consider arranging shuttle bus from Incheon airport to hotel for foreign guests who don't drive but want to ski (like in Niseko). Provide shuttle bus to neayby town (for guests who don't drive)

Location (within a village/compound and within walking distance to ski slope), amenities, big rooms. It is a short 10-min drive to Hoenggye (town) which has Daiso, Paris Baguette and J Mart. Few foreigners. Basic Korean knowledge is preferred.

Stayed in January 2024

The room we booked was the futon type. Though we expected that we would be sleeping by the floor, the futon was way too thin and to make it worse, there was no proper pillow but some small bean bags. Probably was a traditional Korean style but it's not comfortable and I even had a stiff neck the second night. If you really want to sleep comfortably, you might have to consider the rooms with proper bedding. The casino linked to the Hotel was also closed.

The staff was friendly and rooms was quite clean and big. Bathroom was also spacious. Location is good as it is right in the middle and so near the ski location. Plenty of eateries around and the restaurant in the hotel is not too bad.

Stayed in December 2023

Mont Blanc restaurant a little underwhelming on lunch menu selection. recommend the local eateries within the resort compound.

Helpful and polite staff who went out of their way in cold rainy weather to help get our luggage from the Welcome Ski Centre to Holiday Inn Resort which was some 300m away on paths thick with snow. He smartly led us through from the carpark instead.

Stayed in December 2023

Lounge only has coffee and tea… when we want to buy wine, staffs not sure on the wine eventhough they display the wine bottles

Great location

Stayed in December 2023

Family friendly. One pit stop.conveniencecstore, restaurant etc all in 1.

Stayed in December 2023

A wonderful station. Everithing is so beautiful, the view is breathtaking!

Stayed in November 2023

Not really.

Nice staff. Clean and comfortable room. Wonderful breakfast buffet!

Stayed in October 2023

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Stayed in February 2023

Location is great, just opposite the ski slopes.

Stayed in January 2023