The roof top swimming pool actually only opens in june

Very good location, free laundry room

Stayed in May 2024

Refrigerator is too small.

Clean and comfortable

Stayed in April 2024

There are no taxi stands in the area and the staff were not proactive with helping when I asked about where to get a taxi to go out and meet a friend in the city. However, it is clearly stated on their check-in info sheet that they only provide taxi bookings if you are intending to go to the airport.

The staff were quick to resolve an issue with a missing TV remote. The room was clean and comfortable. I really liked that there was a water and ice dispenser on each floor. The gym was clean and luckily not busy - there is a reasonable variety of machines and free weights. There is also a convenience store in the lobby and there are many restaurants in the area although I did not go to any. The staff also allowed me to leave my bags in the lobby area after I checked out and helped to book me a taxi when I returned to go to the airport.

Stayed in February 2024

The breakfast in the restaurant was only open until about 9:30am; there were no hooks in the bathroom to hang up wet/damp towels.

The location was convenient - within walking distance of restaurants and shopping; the room was small, but clean and comfortable; the staff was friendly and helpful.

Stayed in February 2024

The condition of the power plugs. They are quite worn out and also lack modern USB charging ports. The lift's G-floor button should be upgraded to indicate 1st floor which is more common for China.

The breakfast is good but limited in choice with the restaurant well located on the ground floor. Hotel location is good for a shopping trip with family.

Stayed in November 2023

You couldn't have AC on and it was quite warm even though it's November, we like to keep the room cool. This is common in other hotels though so not sure it can be avoided. We cracked the window open which helped

Very clean, great staff, location is amazing.

Stayed in November 2023

Location a bit isolated

Facilities and breakfast

Stayed in October 2023

A big problem for myself and my colleagues was that the rooms were overheated, particularly at nighttime. The staff explained that the room temperature is centrally controlled offsite, but even a visit from maintenance couldn't fix the problem. Temperatures range from 19C during the day to up to 25C at night, or even higher. Fortunately, the staff facilitated a room change for me to a room with a sliding balcony door after the third such night, so that I could leave the door open to cool the room. This seemed to help, especially with the addition of a fan. My colleagues weren't so fortunate and struggled to sleep. Given that the outside temperature at night was only 11C, I am puzzled as to why the temperature is set to rise so much within the guest rooms. I hope that the hotel is able to fix this issue soon, or at least warn incoming guests if it is a problem for them. Otherwise, the amenities at the hotel were very good.

Hotel is in a great location if you need to stay in Bundang. It is close to the shopping centre with a great food mall, close to cafes and restaurants to enjoy a variety of Korean specialties, and close to the river and local park and lake with a walking track. Facilities of the hotel include large meeting rooms, free and generous washing machines and dryers, and a great buffet breakfast every morning. Rooms are generous and include a secure safe and bottled water in the fridge. Note that Bundang is about a 45 min taxi ride into Seoul so you wouldn't stay at this hotel if you were just seeing the tourist district.

Stayed in November 2023

Certainly not the place to stay if you want quick access to central Seoul

The place has all you need. Spacious rooms, super clean, amenities included, great breakfast. Small but well equipped gym. Close to metro station, and several restaurants open till late. Even with a convenience shop on the ground floor

Stayed in October 2023

Rooms could have been more updated.

Nice environment with shopping and restaurants nearby.

Stayed in October 2023

The room service could have been better. The body wash container was empty when we arrived and remained empty the whole time that we were there (my son had to use the hand soap when he showered). Then on different days they would forget to leave and/or replenish the hand soap, a bath towel or bottled waters.

For me personally, the location was absolutely perfect because my daughter's apartment was less than 10 minutes away. Also, there was a train station, a mall and various restaurants all within walking distance. However, if you are planning to do the "touristy" things (Korean Village, Korean Market, Palaces, etc) in Seoul expect to travel at least an hour to get to those destinations. Secondly, the Front Desk/Concierge staff was very friendly and accommodating. Anytime that I needed a taxi, I would show them the address, they would radio a driver and the taxi would be at the hotel within minutes. The Hotel Doorman outside waiting for our taxi to arrive was always smiling, always greeted us and so very nice as well.

Stayed in September 2023

none

very clean and good restaurant for BF

Stayed in May 2023

Could not turn the air-conditioning down to 18

Large bed large room

Stayed in April 2023

Some switches in the room doesn't really work but I didn't report it. Also bit order than its history. Need to be renovated soon.

Hotel is located at good position where you are able to access a lot of restaurants, convenient store (the hotel even has one of the store in ground floor) and public transport. Staffs are kind and gentle enough. Room is quite clean but old

Stayed in February 2023

it is alright.

The location is very nice. It is close to the stores, subway,many cafes and restaurants. My son and I enjoyed the one-bed room suite. I also find the self laundry service is excellent.

Stayed in December 2022

Duvees instead of sheets and blankets

Nice comfy predictable Western-standard hotel

Stayed in October 2022

service

very good service, nice receptionists

Stayed in October 2022

Cost

Location, tub in room, amenities, parking

Stayed in June 2022

Taxi call service

Clean and good service

Stayed in April 2022

Swimming pool was for kids

Stayed in August 2021

The air conditioner has no cooler function. I could see we can open the window however the noise from the downstairs still annoying.

Stayed in April 2024

Excellent facilities, a clean, spacious room and kind English-speaking staff. Great location close to the nearest subway station with plenty of restaurants and shops/convenience stores nearby.

Stayed in March 2024

We should have been offered two keys upon arrival instead of one. We got another one the next day easily. Also, the rooftop bar and pool is heavily advertised but not available. It was cold while we were there but not rainy. Also, the room never got cool enough even though we opened a window as expected. The hotel advertises AC but doesn't allow it to be turned on in the winter per a card in the room. That should be noted on the hotel web site also.

They didn't have to process a deposit on my CC like other hotels. Also they didn't need anything except our passports to check in. No upsell at all which is nice.

Stayed in February 2024

Bath tub

Room facilities and breakfast

Stayed in October 2023