Breakfast was too expensive

Great location, big room, comfortable bed, helpful stuff, good service from everyone at the hotel

Stayed in May 2024

The check in mentioned 5 times that one room has lounge and the other room had “no lounge included for you”. Way too much emphasis on this - were they expecting us to steal lounge time? Not sure what that was. We had booked lounge for the adults and not the teenagers who don’t care about lounges… As it happened the lounge is usually almost empty of guests and overstaffed.

Beautiful decor

Stayed in April 2024

There was nothing to dislike during our stay.

There is nothing to dislike about the Lotte Hotel Seoul Executive Tower. It is a first class facility, with the kind of excellent service that you'd expect from a hotel of this level. The location is very good, close to many attractions and important locations in the center of Seoul. Worthy of a special note is the fabulous breakfast buffet served at the Sienna.

Stayed in April 2024

Excellent service! The Exécutive lounge was very good, outstanding

Stayed in April 2024

N/A

So perfect, the room size, bed comfort, all staff so friendly & location was perfect. Everything was perfect.

Stayed in April 2024

La salon breakfast is good but more asian style and if possible add middle eastern options

Location Facilities Staff 😊 La salon 👍🏻 Tea time 👍🏻

Stayed in April 2024

Staff was very cooperative and polite

Stayed in April 2024

Still looking 😉

Location Service Staff Facilities

Stayed in April 2024

The room was great, the staff friendly and polite, the service very good. We loved it

Stayed in April 2024

There was nothing I could identify as needing attention.

Everything was superb. The staff were very friendly and helpful. The facilities were first class.

Stayed in March 2024

Nothing

I love everything at the hotel, from the check in on level 15 to the concierge, room service. Housekeeping lady extremely helpful, courtesy, hardworking & lovely!!

Stayed in April 2024

What I found lacking was that the room didn’t come with an iron and ironing board like most rooms would have. Instead, we were asked to use their pricey laundry pressing service, which was a bit of a letdown. Also, if you’re thinking about getting room service, think twice as a plate of pasta costs S$35++ - which is not value, and you’ll probably get a better value and tastier pasta outside the hotel. We also didn’t get the buffet breakfast as it was 60,000won (~S$60) per pax, which was quite costly. We were told that we had to walk over to the main tower for the buffet breakfast, which I thought was weird because the executive tower should have its own buffet breakfast. They also said that there’s a lounge in the executive tower that serves breakfast but costs 48,500won (~S$48.50) per pax. Not sure if they all serve the same thing but we ended up getting breakfast at cafes elsewhere which turned out to be a great option as we got to eat and explore at the same time.

Booked two rooms Lotte Hotel Seoul - Executive Tower for my family and I (party of 4) and it was fantastic, largely thanks to its unbeatable location and upscale amenities. Nestled in a prime spot, the hotel offers easy access to the subway, making exploring the city a breeze. Access to the subway is available via the hotel through an underpass and also a short 1-min from the hotel’s main entrance, which is incredibly convenient. It’s also a short stroll away from the bustling Myeongdong Street, which turns into a night market from 4pm onwards - great for shopping and street food/snacks. Upon check-in on Level 15 of the executive tower, we were greeted with a stunning view, swanky furnishing and great customer service from the hotel staff. They spoke fluent English and were very helpful with the many pieces of baggage that came with us. The check-in staff mentioned that we could pay a bit extra for a room view of the Namsan Tower; while tempting, we ended up sticking to our original room choice as that was our preference. The room itself was spacious, complete with a cosy sofa – ideal for unwinding after a long day out shopping with a cuppa; my mum and I enjoyed chilling on the couch after the day out. Just a heads up, though: remember to pack your toothbrush and toothpaste, as the hotel doesn't provide them. But don't fret; you can either grab them from the minibar (they’ll charge you when you check out) or the nearby convenience stores. Overall, I think the hotel is a solid choice for those seeking a luxurious stay in a prime location. Sure, it might come with a hefty price tag, but the experience is well worth it - especially if it’s your first time in Seoul. My family, particularly my parents, enjoyed the stay!

Stayed in April 2024

nil

the bed was exceptionally comfortable. The location was perfect, walking distance to Myeongdong streets. There were many restaurants and convenient stalls within a 5 mins walk. Lotte shopping mall was directly below with the metro station as well. Convenient and fuss-free, especially good for travellers like me with young children.

Stayed in April 2024

Toothbrushes and toothpaste was not provided, but rather available to purchase as part of their environmental impact program. However, all other amenities were still provided and topped up everyday. For the price paid, perhaps they should have toothbrushes and toothpaste available for guests only if they request for it rather than charge extra for it.

Excellent location. Close to station, shops, restaurants and markets. Staff were all very polite and helpful. Rooms were nice and clean.

Stayed in March 2024

The concierge were not very helpful. Also the help desk for tours were not well informed and were not helpful at all

Location was amazing

Stayed in April 2024

Everything was perfect

Staff is amazing. They could not be more helpful and kind. 10/10

Stayed in March 2024

In house dining seemed expensive e.g breakfast and in house cafes etc which is a pity but rooms were great

Great rooms

Stayed in March 2024

nothing

Great location, impeccable service, elegant room, delicious lounge food

Stayed in March 2024

Nothing

Everything was exceptional. One of the best hotels ever

Stayed in March 2024

Nothing

Great location, staff couldn’t do enough for you and hotel interior was fabulous

Stayed in March 2024

N/A

Super helpful and accommodating staff; very well located for major Seoul tourist attractions, metro stations and Myeongdong; comfortable rooms. We had a great stay

Stayed in March 2024

Food could be better otherwise everything is perfect

The location and Staff of the hotel were amazing and helpful

Stayed in March 2024

We had two power outages during our stay.

Staff, Location!

Stayed in March 2024

Everything was perfection. The view was awesome and when we checked in early, there was no fuss. Everyone was super friendly and warm and I really enjoyed this stay. The room was beautiful, clean and comfortable, view was amazing (snow-dusted mountains) and we had the best mother-daughter bonding time. The location can't be beat, near Myeongdong so it's great for shopping and food and the underground is just 2 mins walk away which is fantastic as the weather was cold.

Stayed in February 2024