A guy spat into swimming pool. It was the last time we swam in the pool due to lack of guest etiquette.

The location, presentation and the atmosphere.

Stayed in July 2023

The ambiance of the property, also the details that are not overlooked for example outside they had massive bug zappers that were hidden but ensured that no bugs would enter the hotel or attack you as you left the property. Very well done. Also that unreal waterfall they had at the waterfall bar.

Stayed in June 2023

One of our rooms had a great view of the city, but another room unfortunately faced another building. However, we didn't mind that much.

The location of Lotte Hotel Seoul Executive Tower was perfect!! My family and I were so close to Myeungdong and the subway. The hotel was beautiful and our rooms were spacious and clean. We felt comfortable and will definitely stay here again!

Stayed in June 2023

hotel is really great specially the stuff thank you so much

Stayed in June 2023

The room service was very pricey. Unfortunately the executive tower lounge does not allow children below 12 years old so I did not book the hotel with breakfast.

Beds are comfortable and rooms are well ventilated. The pillows and mattress were very comfotrable. Rooms were well designed and room layout was great.

Stayed in June 2023

Nil

Location, Staffs were helpful and communication was good.

Stayed in June 2023

The cleaners kept forgetting things so I repeatedly had to call on multiple days to have different things cleaned or provided. Staff not very friendly.

The location was excellent. Breakfast and meals provided in Le Salon were very good.

Stayed in June 2023

Cleaning was incomplete. Staff not particularly friendly.

Drinks and food provided at Le Salon were excellent.

Stayed in June 2023

Didn't find anything negative about our stay.

We booked a Grand Deluxe room with Le Salon access and breakfast for three nights, but got upgraded to a Premier room, because of a big birthday celebration. Check in was excellent, all staff very friendly, courteous and professional. Our room looked like a junior suite, without walls between living and bed area, wonderful spacious room. It was clean and well pointed out. Le Salon food, service and staff excellent. Food ofcourse might not be everybody's taste, but we loved and enjoyed it! Champagne and other drinks plentiful. We loved our stay in the Executive Tower and room.

Stayed in June 2023

Facilities are in a seperate building which is a little inconvenient

Excellent stay. A little pricey but you get what you paid for.

Stayed in June 2023

very good location. Even though the hotel was hosting an international event so the security was very tight but it didn’t prevent us having a good time in Seoul due to the excellent attention from the staff. The main hotel lounge was a bit pricey however our room rate included “le salon access “. The food and drink were great and it was worth for the money. We recommended it highly.

Stayed in June 2023

Nothing

Everything

Stayed in April 2023

most of the stuff busy with the conference and business, they don’t have time to support the guest.

hotel is very good

Stayed in May 2023

We thought it was perfect. Perfect location, perfect room, awesome bathroom. Would definitely come back and stay again when in Seoul.

Stayed in May 2023

Meals, room

Best hotel stay ever.

Stayed in May 2023

nothing

amazing location. v clean n luxurious.

Stayed in April 2023

Nothing at all!

Everything! Excellent hotel, super luxury! I’ve stayed in luxury hotels in Dubai, but this hotel is at par or even higher. You will feel special from the impeccable service and staff, check in without waiting and seated, huge rooms with amazing views, luxury Diptique toiletries and location.

Stayed in May 2023

only that they didn’t allow us at least 1 hour late check out even after request

everything

Stayed in April 2023

minimal English language tv channels

modern and stylish! great dressing room and bathroom. comfortable bed!

Stayed in April 2023

Probably the only (minor) comment is that there are no sofas/chairs in the lobby so we were standing up while waiting for our car service or luggage, for example

Everything in this hotel was just excellent - got a free room upgrade as well which was very nice. Stayed at the Executive Tower and the amenities were all top-rated. Have a dedicated lobby for check in and check out for Executive Tower guests, location was very central - metro entrance just in front and connected to Lotte Department Stores. Would definitely stay here again if coming back to Seoul.

Stayed in April 2023

Nothing

The indoor pool was awesome! Staff were very courteous and friendly. Very convenient location. Dining/Shopping facility below the hotel had variety of places to eat and shop.

Stayed in March 2023

N/A

Facilities and lounge was just perfect

Stayed in April 2023

The cost. Breakfast could have been included.

Cleanliness and professional staff

Stayed in April 2023

comfort. location. breakfast at lounge.

Stayed in April 2023

excellence

Stayed in April 2023