There are not many fashion, gift or skincare stores. I extended my room by an extra night when I checked in, but my key was not extended, so found myself locked out & needed to go to check-in desk in my dressing robe as I was at the pool. I was not happy nor impressed to visit the lobby in a dressing robe.

A bit too far from Seoul city. Nothing much around except for another few hotels. No stores for shopping. Went to Inspire to shop.

Stayed in May 2024

Facilities are amazing, so many things to do from swimming pools, separate spas, bowling, darts, countless restaurants, gym etc! Could spend easily 2 days there without leaving the premises.

Stayed in April 2024

Presentations

Best Resort in cities

Stayed in April 2024

That we had to leave.

Was the perfect stay just before our flight home. Clean, classy, lots to do and enjoy especially with the children. Absolute highlight of our trip. The staff were super friendly. Everything!!! The best hotel we have ever stayed at. We will be back for sure even if it’s for a stop over.

Stayed in January 2024

N/a

Everything was perfect. Plenty of facilities for shopping, relaxation and fantastic resturants. Also a great place for families with kids, as there are many points of interest

Stayed in November 2023

That we only had 1 night to stay. Simply not enough time to enjoy all the facilities.

We loved everything about this hotel. The staff, facilities - everything were 6 stars! We super appreciated the family lounge where our family waited out our flight out to sydney. Concierge was awesome - even brought us and our luggage to the airport shuttle. Simply the best hotel we've ever stayed in.

Stayed in November 2023

none

Restaurant , Facility .Spa.Fitness,Swimming pool,Game room .

Stayed in November 2023

I hope they will have a babysitter service next yearrrrrrrr so many things to enjoy but not enough time with kids😂😂😂

They were ready to help us and very kind and nice

Stayed in October 2023

The food was quite pricey, and had a few negative encounters with some of the guest staying in the hotel.

The property was amazing, so much to do and see!

Stayed in August 2023

An absolute negative experience was our arrival. We arrived at 1 PM and at the door and at the lobby we were reminded that check-in was at 3PM! At the check-in counter again we were reminded that check-in was 3 PM and that for the extra 2 hours we had to pay almost 2 million Won !!! The lady obviously made a calculation error, but this bad service and strict idiotic policy I would not expect from this 5star hotel and price. We deciced to wait 2 hours at the pool, but that was also against all rules, which made us real mad. In the end some good things happend. The concierge gave us some nice chocolates.

The hotel is in one word beautiful and luxurious. Specifically the art exhibitions (at the time of our stay Keith Herring and Banksy) was impressive and unexpected. We enjoyed this very much, as well as the dinner in the Japanese restaurant Raku, though expensive. The pools are clean and nice, but also crowded with familiies with small children.

Stayed in September 2023

Room 11137 had a cigarette butt mark in the toilet, my girlfriend thought I dropped some poo on the floor and called me over, it was a little bit embarrassing…but we realised it was a burnt mark. Apart from that small issue, everything was flawless.

Friendly sand helpful staff, grand, lots of things to do. The swimming pool and sauna is very stylish and modern. Cimer is a stones throw away, also excellent.

Stayed in September 2023

You have to pay for EVERYTHING on top of the room rate. The restaurants which are part of the property are so expensive too and unfortunately we dined in before realising the amount of affordable options in the nearby Plaza

Stayed in June 2023

Some facilities need additional charges

I did not have time to enjoy the facilities but everything was amazing and you can enjoy what you want to

Stayed in June 2023

No late dining options that we saw when walking around.

Close to the airport, lots to do. Beautiful property.

Stayed in June 2023

nothing. bit pricy if you arrive late at night

close to airport. Good food quality

Stayed in June 2023

the breakfast was not included

it was very clean and elegant

Stayed in May 2023

We didn't go for breakfast it sounds too expensive for us. The pool is full of children but if you come after 17:00 it is relatively empty of people.

The place is full of facilities that can be used even without staying at the hotel. There is access to the gym and pool once a day for free if you stay at the hotel. There are many restaurants in many styles, very tasty. There are restaurants for which you need to register in advance. The room itself is clean with a nice view and lots of things. The outdoor pool has pleasant water and there is also a jacuzzi and a very warm pool. We did not enter the indoor pool. The staff is very very nice and helps with everything, there is no problem to leave your bags after check-out and go eat at the restaurants in the Plaza area. The casino is very worth it, it was an outstanding experience even if you don't play, but you must join a club member it's free and you get gifts. I think compared to the price of the place itself it's worth it but as a one time experience...

Stayed in May 2023

In-room dining options were very limited, and its quality was not that great. However, lots of restaurant options within the hotel buildings compensate for this.

The hotel and it's many offerings were great. Lots of things to do.

Stayed in May 2023

Stuff

Rooms

Stayed in May 2023

The room itself needed updated with new carpet (it was stained) and maybe a new coat of paint. For the cost of the room I expected more of the room appearance. All amenities were there and very nice. The bed was quite clean and comfortable with crisp, white sheets/duvet. The room was quiet. I would still stay there again even though the value wasn't exactly as expected.

The location was awesome. I loved the art and wish I could have spent longer there. It would have been nice to have more than one day to take advantage of all there was to offer. The food at the buffet was too expensive for the amount I would eat so I prefer the convenience store. The breakfast I had with the menu was fantastic. It was delicious and plentiful. Having the airport shuttle was very helpful.

Stayed in May 2023

Nothing

Location & Facilities

Stayed in May 2023

Breakfast was too expensive over aud80 set price , and all other food Courts not opening till after 1000am, should be included in expensive room rate

Lucky to be there to see the Baeksang Awards live presentation , amazing atmosphere

Stayed in April 2023

Everyone was very friendly and the Ambiente was just perfect.

Stayed in April 2023

Unfortunately, the Cimer was closed down and that was something I had been looking forward to ever since I had booked my stay.

The property is fabulous and the service is incredible. Staff was friendly and respectful.

Stayed in April 2023