Nothing

Great location, super clean, kind staff, great breakfast and amazing pool!

Stayed in May 2024

The entire pool and spa area was completely closed on the only full day we had at the property! Apparently the Lotte hotels all clean their pools and spa areas each month. On the one hand, that’s good but really disappointing for us. There was also a muddle up with a spa booking. The concierge kindly made the booking and then didn’t tell us it wasn’t at the hotel rather a 10 mins cab ride away! As a result we were late and not relaxed

It’s beautiful and the setting is terrific. We paid for the seaside view, well worth it. Not sure about the extra winter garden room. Seems a waste to not have a chair in it, although it did smell smokey. Lovely bathroom products and my husband said it was a most comfortable bath.

Stayed in April 2024

Breakfast is too expensive

Location, quietness

Stayed in April 2024

The breakfast is very expensive. There is a vast array of dishes to chose from but you can’t eat it all. Everything looked delicious but I would expect that for the price. Only did breakfast on the first day … cheaper to eat elsewhere.

Great hotel. Front of the hotel was a little tricky to find as it’s next to some residential apartments but with the help of Naver Maps we located it. Room very clean, great side sea view. Location excellent … just off the beach. Extras included free refreshments on arrival and the use of residential lounge for snacks and beverages 3 times per day plus we also received some laundry freebies.

Stayed in April 2024

The sauna / hot pools were an extra cost for hotel guests and the cost was high, there was almost no discount for being a guest (44000 krw per visit). This seems wrong in a 5 star hotel where guests should not expect to be charged at all for facilities. The location is far from the center and tourism areas (over an hour by public transport). This hotel also has a lot of families with kids running around the restaurants / halls, be warned if that is not your type of environment.

The location is good - if you wish to remain in the Haeundae beach area. I had some trouble with my travel cards when checking in (not the hotel’s fault) but they upgraded my room due to the stress involved which was very generous. The lounge with coffee / drinks / snacks had good non alcoholic options and an adults only section which was quiet. Bath tub amenities were very nice.

Stayed in April 2024

The house keeping need to be improved. But the helpful front desk offset my frustration

Location, view

Stayed in April 2024

Balcony guard rails were way too high.

The service was amazing. Puts most of the high-end North American hotels to shame. The staff was extremely polite and always helpful.

Stayed in April 2024

Everything was perfect

The pool was amazing! The staff was excelent and definitely exceeded our expectations. I want to thank the whole Signiel Busan team for making us feel so welcomed

Stayed in April 2024

Need a firmer bed.

The hotel is luxurious. Excellent customer service.

Stayed in April 2024

Definitely the bathroom: The toilet area smelt too strong (sewage). The layout was not great. Reaching the tap in the bathtub/shower was not ergonomic due to the fixed glass. Finishes like the privacy window film for the toilet were not proper of a 5 stars hotel.

The quality service was amazing. The staff was super attentive and nice. They have a guest area that offers free snacks, coffee, and drinks while enjoying a beautiful view. The sheets were high quality. The view from the room was gorgeous. The lighting was very well designed.

Stayed in April 2024

Clean, new, well equipped, and contains many facilities. Most importantly, the staff is incredibly friendly and always ready to help!

Stayed in April 2024

Sadly 1/2 days we were there the facilities were closed for maintenance.

The room was big and bed & linen were very comfortable. Good service.

Stayed in March 2024

Nothing at all

Great location near the beach. Wonderful, helpful and friendly staff. Lovely, spacious, clean room with amazing views.

Stayed in March 2024

Absolutely nothing, everything was perfect.

Fabulous interior, architecture is phenomenal, most comfortable bedroom I’ve ever slept in! The afternoon tea, champagne and breakfast refreshments were an excellent treat. The infinity pool was superb alongside the beautiful indoor swimming pool.

Stayed in March 2024

Nothing

The views of the ocean room are stunning. Daily treats made the trip feel really special. The pool and fitness centre are also fantastic

Stayed in March 2024

Breakfast is too expensive, but luckily there are many cheaper cafes and eateries nearby

Good location

Stayed in March 2024

Nothing.

Room is spacious. Fantastic view of the sea and harbour. Staff is friendly. Gym is well equipped. Hotel has exit to the beach.

Stayed in March 2024

Everything was better than expected. Very kind staff with very good English. Amazing views from the room and room service as well.

Stayed in March 2024

Not much eateries around . The LCT mall beside is dead with all empty shops mostly .

Superb comfy mattress and pillows. Glad they have Dyson hair dryer. The great sea views & sound proof of room.

Stayed in February 2024

Non

Perfect Location , Nice room with Perfect facilities.

Stayed in October 2023

Breakfast exceptional, best buffet ever Mary and Lia provided excellent service. amazing hotel, one of the best I have ever stayed in

Stayed in January 2024

Service staff

Beautiful hotel at perfect location

Stayed in January 2024

very disappointed that the dinner was so expensive 150000 KRW is really over the top for a buffet restaurant, so we decided to go elsewhere. The a la carte resto was even more expensive in the hotel. also the location is a bit outside the center and the access to the beach is not optimal

fantastic hotel with an unbelievable view on Haendai beach. nice room with seaview and a big terrace. great beds and equipment; also the breakfast was superb. we were also surprised by the free champagne between 17 and 19h and the nice atmosphere during apero time, good vibes

Stayed in November 2023

Need a few minutes walking to subway station.

Wonderful view with professional staffs. Cozy and clean, highly recommended.

Stayed in November 2023