We didn’t have towels in the room and the rooms are without any charm. The burger restaurant couldn’t serve dinner at 6:00pm since they had nothing ready. They said they could serve us at 7:00pm so we went somewhere else.

Beautiful location.

Stayed in March 2024

Great gym, clean room, marvelous view, nice staff, delicious food, good location. I like the cafes around the hotel. It is good to have a walking area and beach.

Stayed in January 2024

Breakfast,elevators

Location was geat,breakfast was the same everyday and not quite warm. The happy hour was great

Stayed in January 2024

Breakfast buffet was little lame. You gotta be dog lovers to enjoy the stay. Also accept the fact that swimming pool is not free, not worth for the money- would recommend just enjoying the beach! Didn't see any room service available

Location, bakery downstairs, staffs were amazing

Stayed in August 2023

You need to pay for all facilities and sanitary items - pool, sauna, tooth paste & brush, in the room to spoons and coffee.

Good location beside the sea

Stayed in July 2023

They charge for everything! Breakfast, towels, toiletries, pool, sauna- all of them were a separate fee or available for purchase. The only thing that was free was the parking.

The location was great. There was no need to leave the hotel if you did not want to.

Stayed in July 2023

The hotel was over priced for its 4 star rating and I didn't like paying 75,000 won to use a swimming pool that was jam full of people. No hotel should be allowed to charge for swimming pool use

I like the location in Gangneung

Stayed in June 2023

I was given a room on a lower floor, so the view was blocked and stuffy. There were not enough towels and cups in the 3-person room. The hotel is so big but has insufficient elevator, so that it took a long long time to wait for the elevator.

Clean and space room.

Stayed in February 2023

next to a big road and the room was next to the outdoor air condition machinery. therefore the balcony was completely unusable

really comfortable bed. good bakery in the building. directly at the beautiful beach . infinity pool was great

Stayed in September 2022

Looong line for check in process . So few elevators to serve the crowded customers! Needs to do something with check in process

Location !

Stayed in August 2022

Check-in took a long time. I was pushed out the way a lot when queueing at the concierge desk. Prices of the facilities and amenities were very high. Felt like I didn't get much value for the price of the room I paid. Using the elevators was a real stress.

Room was very comfortable. Nice views of mountains out the back. Short walk to a nice beach with coffee shops and restaurants.

Stayed in August 2022

The elevator is very busy.

The service is very good.

Stayed in May 2022

The room was bad and small, there was an issue with air conditioning that wasn't working. No minbar in the room.

I liked the check-in that was fast and the location.

Stayed in April 2022

We had to wait for 1 hour to check in which was very frustrating and our checking out was also understaffed. It is ridiculous to have to pay such a large fee to use the swimming pool which isn't even in the same building as the hotel!

Our bunker room was a fun alternative for our family and the location was good.

Stayed in October 2021

The very clear noise from the next room in the middle of the night l

the shower room and the bed

Stayed in September 2021

The hallways and elevator areas at the hotel was somewhat dirty and not well maintained. Breakfast was rather expensive compared to the selection. No coffee or tea in the room. My major complaint is the high charge for using the swimming pool. 45,000 won per day for an adult. This is not stated anywhere on Booking.com. In my opinion this should be free of charge for a 5 star hotel or at least be informed before booking. We where 5 persons staying for a week, so more than 1,5 million won additional charge for using the pool.

The hotel has a very nice location close to the beach. Fantastic view from the room and balcony overlooking the sea and/or the mountains. Nice and clean rooms with comfortable beds. Good bars with nice food located in the hotel.

Stayed in August 2021

everything requires extra money

ocean view was perfect

Stayed in August 2021

Lack of room service. For a hotel with all the facilities/cafes/restaurants room service was not an option unless you want fried food. No coffee available in the room, instead was a fruity tea.

Very accommodating & friendly staff. Room was overall comfortable. Location and facilities/activities were great!

Stayed in July 2021

Everything costs a little bit more and there aren’t that many staff available (when I arrived I had to call a number if I wanted a valet to take my car for example).

It’s clean and despite the huge size, you don’t feel like one of thousands.

Stayed in July 2021

Room was too small. Everything was additional cost ( late check in/out, additional bath towels, robes etc)

Room was okay for the price (very small) but their private beach and the swimming pool was great. I was little skeptical since the price for the pool was additional (About $100 for two adults and two kids) but I should say it was worth it if you enjoy the spa/ public bath. This hotel is extremely friendly for the pet. Lots of facilities ( bakery, convenient store, restaurants) in the property.

Stayed in July 2021

Trying to contact the hotel prior to our stay was arduous. There were dead mosquito carcasses pressed and dried against the walls of the shower. The "Ground Restaurant" pumped music morning to night (10:30a.m.-10-30ish p.m.) that could be heard in our room constantly.

Ocean view, surrounding area, and adjacency to restaurants and other amenities was appreciated.

Stayed in July 2021

4pm check in time seems a little bit late, their green initiative left the guest with no tooth brush and paste. you have to buy them on your own. The staff there seems to push people to the self check in service which took me longer than the people who came after me at the counter.

Close to the beaches, clean rooms, good facilites overall including places for pets, close to the soft tofu district. lots of places to take picture.

Stayed in June 2021

- Most of the rooms facing the ocean are across from a pool area and a bar area. From 8 pm onward, if you open the balcony door for some nice sea air, there is (annoying) music. - This part of Gangneung is not that interesting, and the location required taking taxis almost everywhere we went. Usually I prefer public transportation when possible. That said, it was a decent launchpad to explore the area. - No slippers provided, nor toothbrush or toothpaste. Recognizing that people may need slippers and other toiletries, there were slipper/toiletry vending machines throughout the hotel. This struck me as stingy.

Hotel room had a great view of the sea plus a balcony — for me, this is the hotel’s prime selling point. The bed was comfortable. The room was spacious for Korea.

Stayed in June 2021

good

Stayed in February 2024