Amount of money is too much compared to location and services provided

Normal hotel nothing special

Stayed in February 2023

I would say the price could be improved and the sound proofing but nothing major. We slept well.

Great customers service in my experience. The staff went over and beyond to help us contact a taxi and provided us with anything we requested. The driver also waited a long time patiently in the airport for us to come out and was very friendly and warming. I would definitely stay at this hotel again.

Stayed in January 2023

For the value of money, I wished I was offered a free breakfast when I booked the room

The Egyptian guy at the reception sorry I forgot his name, was very friendly and welcoming. I like the cleanliness of rooms and bed sheets. I pretty much would recommend staying at this hotel for whoever visiting Aljahra. It is the only hotel in the area anyways!

Stayed in July 2022

crude, no towels and chairs on swimming pool

room , swimming pool

Stayed in May 2022

The corner suite room that we booked for three of us is very small than what is shown in the picture. There is no proper living room. I have to get another room for my son. No plates, glasses and cutlery at all in the kitchen.

The staff are very friendly and helpful.

Stayed in March 2022

Breakfast was so disappointing, it wasn’t as expected. Definitely not the breakfast of a four star hotel ! Please reconsider the presentation and the way it is cooked specifically the omelette.

The room and the view was great .. good stuff special thanks to abdualslam and shoumel for there services .

Stayed in December 2021

the outside area ( glass tents ) which allows smoking is near the kids play area , it was annoying and un healthy for kids to smell the smoke . please add a play room with soft play for younger kids and another gaming room for older children. It will be nice if you make a cinema room too and change place of the outside play area away from the smoking people. renting bikes will be nice . allow the hotel residents to walk in the garden of chalets area bigger garden there and more play ground for kids .

calm place away from the busy city , I like the green landscape, corner suite is perfect for couples with young children. standard room has a nice terrace perfect to sit to have fresh air . friendly staff. fast check in & out . the staff is so helpful and always there for you . lovely rooms . comfortable stay .playing ground for kids .

Stayed in December 2021

Bathrobes we're not offered.

Breakfast didn't have any choice - not impressed with breakfast menu - two days it was the same food. A lot of bread too - no cornflakes to choose and No kids menu

Stayed in August 2021

. There was no towels near pool , in the room only one towel! Many request were denied such has there was no baby cot. No extra pillow, they ran out of blankets. Any extras were rejected. Delay in room service. It seemed they do not have enough staff. Over all the hotel room was clean but toilet around the pool was not.

It was a good stay my kids enjoyed the pool. The breakfast was good served in the room. The room is small but very clean… I requested an interconnected rooms, and it was ready.

Stayed in August 2021

It was 3 night on Eid meaning it was PACKED with ppl and tha staff couldn’t reach out and accommodate all of our needs plus short of towels was a major error since we were spending most of our day at the pool!!!!

It was good for the value of money and the receipting was more than helpful and trying their best to keep up with our Q&A and needs!

Stayed in July 2021

The chalets were not cleaned well …. It looks like the cleaning company does not have proper supervision or does not know what it means to clean the chalets especially the floors and bathrooms … also the electronics, fridge, stove, A/C units, etc are working but not clean …. The hotel needs to work on their cleaning

I liked the pool and the playground although it was too hot but we spent all our time at the pool anyways …. Food was great and staff were very friendly

Stayed in May 2021

There was cigarette ash on the floor when I checked in and also the terrace is full of birds droppings. Had to wait for a long term for room service

Stayed in April 2024

Everything

Nothing

Stayed in January 2024

first of all the bed were dirty i think someone pissed on the sheet or spelled coffee it was dirty people were shouting in couldnt sleep , u can hear the in the. room next to u talking .. the price were so expensive, U cant order food from outside the one of them said its okay the other guy he was Egyptian said u cant get food its not allowed i have to drive to get my food !

Nothing tbh

Stayed in April 2023

nothing

my stay there, it was terrible they are not honest I ask for cleaning my room I beg them there’s nobody answer and I booked non-smoker room and then I stay in smoking room and I cannot sleep at all because the smell was so bad.

Stayed in January 2023

Receptionists and management. Bad customer service especially from Abdul who had a bad attitude and extremely bad customer service. He was rude throughout my stay and he had anger problems which needs to be controlled since he’s working in front house and greeting customers etc. Abdul needs to be trained and taught how to provide excellent customer service to all clients. He has made my stay at the hotel terrible. And he tried to charge me extra money for his own mistake.

Helpful and great housekeepers.

Stayed in November 2022

no security enough on the pool

very clean and friendly

Stayed in July 2022

Nothing really except maybe the restaurant menu can include more items.

We had a smooth check in and check out with front office staffs being very helpful and friendly along with all the house keeping and restaurants staff. At the time of check in front office staff (Samah)was courteous to show us the property around. We stayed for 3 days and indeed was an excellent break from normal routine. The property definitely offered a memorable stay particularly the fact that it was away from City life. The property had decent swimming pool very suitable for kids along with GYM facilities, play area for kids coupled with good restaurant food.

Stayed in May 2022

administration they are very bad and not professional at all it is like one star

room

Stayed in April 2022

our room was a joint room and it was a very noisy night

clean and pillows was comfortable

Stayed in March 2022

nothing everything is great

i liked the food, the room , the staff and the quiet

Stayed in February 2022

on 01st of January, the restaurant served cold breakfast fast with no tea or coffee in a plastic packet at the room. customers deserved better experience on a new year. the hotel mentioned breakfast included at the time of

location

Stayed in January 2022

small

location

Stayed in November 2021

Nothing at all.

Everything was perfect, the location the rooms and specially the staff from the door man to the manager.. Always smiling and welcoming like always. 💜

Stayed in October 2021