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Reviews of SureStay Hotel by Best Western Vientiane 4 stars

Chao Anou Road Watchan Village, Chanthabouly District., 85621 Vientiane, Laos

#25 of 89 hotels in Vientiane

Guests' Choice

Review score

Based on 100 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.3

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 31 May 2024

    10
    Excellent breakfast and kind staff
    • Business trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The location is in a very touristic area. I went to the city for work, and it might have not been the best option.

    The staff is very kind. An aspect that I found remarkable was the breakfast. Plenty of delicious offers for different tastes. In addition, the staff is always attentive to host’s requirements.

    Stayed in May 2024

  • Reviewed: 26 March 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Superior Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Bed comfort

    Location

    Stayed in March 2024

  • Reviewed: 21 February 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Executive King Room with River View - Non-Smoking
    • Stayed 4 nights

    No swimming pool

    Stayed in February 2024

  • Reviewed: 8 February 2024

    9.0
    Clean comfortable and friendly.
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Clean, great location, good breakfast, nice staff. Had an issue with collection from airport but it was resolved quickly and generously.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Good option and value for money in the good location
    • Business trip
    • Solo traveller
    • Executive King Room with River View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Good location and room. Rooftop bar is also very good.

    Stayed in January 2024

  • Reviewed: 18 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Twin Room - Non-Smoking
    • Stayed 4 nights

    Breakfast needs improvement

    Stayed in January 2024

  • Reviewed: 29 December 2023

    8.0
    New building, 100m from the riverside market, a few restaurants nearby.
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 4 nights

    The bedroom looked empty & as a double room it only had 1 chair - needed at least 1 more, if not a sofa, and a small table would be nice to eat off. Room had a damp smell - traced to the roller blind on the window in the shower, all they need to do is drill tiny holes in the plastic strip at the bottom of the blind to let the water drain [and a steeper window ledge would help]. Breakfast was cold, despite having stay hot bowls, the eggs were just tepid.

    New building, nicely tiled. Nobody used the gym while I was there. Tipsy Elephant [rooftop bar] was good with a sunset view over the river.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    10
    Nice Hotel
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great rooftop restaurant with panoramic city and river views, best at sunset. Everything else done quite well.

    Stayed in December 2023

  • Reviewed: 11 October 2023

    9.0
    OK place to stay in Vientiane
    • Business trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 4 nights

    At the check in they ask me for 500.000 KIP as deposit, which I didn’t had and offered to block it from my credit card but it was not possible. Finally the kept my passport although they gave it me back when I ask the day after because I need it. This should be informed in advance o be part of the conditions.

    It’s a convenient place. Facilities are fine. Nice rooftop. Breakfast average. Nice location. Rooms are quiet.

    Stayed in October 2023

  • Reviewed: 20 July 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Really nice new hotel in the center of Vientiane. Great AC and nice comfortable bed. Recommend!

    Stayed in June 2023

  • Reviewed: 18 July 2023

    9.0
    Recommend for those who like to stay in the vibrant area.
    • Leisure trip
    • Group
    • Superior Twin Room - Non-Smoking
    • Stayed 1 night

    Non

    The location is in the center of Vientiane surrounding by many restaurants, able to walk to the river bank, night time is turned to night market and shopping street. The room is spacious and new, clean. The breakfast is fabulous, sticky rice and dried dried pork was served.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 1 night

    Good location. Night market was 3 mins walk at the end of the road. Plenty of eating options within walking distance. Good coffee places.

    Stayed in July 2023

  • Reviewed: 7 May 2023

    8.0
    overall pleasant stay in great hotel and location
    • Leisure trip
    • Couple
    • Superior Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    check in was a little painful although I do admit we were tired and just wanted to get to the room. staff trying to do 5 things at once and none of them very well. should just focus on and complete what they started

    great location , exceptionally clean , air con and wifi worked well.

    Stayed in May 2023

  • Reviewed: 21 March 2023

    10
    Hotel was in a good location, the staff were very friendly, and we loved the Tipsy Elephant Bar
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night

    Everything was fine with us.

    The breakfast had a good variety of food. Didn't have green tea which I like. Was in a good location.

    Stayed in March 2023

  • Reviewed: 20 March 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Superior Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    location

    clean

    Stayed in March 2023

  • Reviewed: 6 March 2023

    7.0
    Probably one of the nicest hotels in the area.
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the bed was a bit too firn for our liking and the pillow was somewhat thick. There are bars by the hotel which play loud music late into the night

    central location, spacious room, very nice and helpful staff. I would say 3.5-4 star hotel.

    Stayed in March 2023

  • Reviewed: 6 March 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I like how we are greeted and how clean the hotel is. We are staying in the Executive Suite its really nice! Quiet and peaceful. The hotel manager made everything possible from a upgrade from the king deluxe. I will always reccomended this hotel for all my family and friends from the USA. Best hotel experience! 5 stars!!! - Kevin Yang 03/06/2023

    Stayed in March 2023

  • Reviewed: 25 February 2023

    9.0
    The best in Vientiane
    • Leisure trip
    • Couple
    • Superior Twin Room - Non-Smoking
    • Stayed 1 night

    Vientiane!

    If you have to be in Vientiane, this hotel is a very comfortable option. Super clean rooms, nice staff and a superb roof top bar. Easy 15 mins to the airport.

    Stayed in February 2023

  • Reviewed: 21 January 2023

    8.0
    Clean but pricey
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    - Transfer to the airport is $20 (it should be free for the price you pay for the room and this is the norm in Laos) - Price is not competitive given there is no wow factor that is offered in similarly priced places in Laos (welcome drink, no personal touch in terms of places to eat/visit etc).

    - clean, spacious and well-lit room - service at breakfast and upper terrace for sunset - shower water pressure was good and water warm

    Stayed in January 2023

  • Reviewed: 22 December 2022

    8.0
    Nice modern hotel in heart of Vientiane
    • Business trip
    • Solo traveller
    • Superior Twin Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No easy chair or couch in room

    Location in the heart of Vientiane: quiet and lively at the same time. Nice practical room. Large enough. Great views on the river

    Stayed in December 2022

  • Reviewed: 3 December 2022

    10
    Very comfortable in a great location
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Oddly, after checking in and giving credit card information, they wanted a $30 US cash deposit for the room. I only had $25 in US currency and they accepted the lesser amount. This deposit was returned at check out, but I travel reasonably frequently and have never experienced this. I just found it a bit strange and something to be aware of before arriving.

    Excellent location overlooking a very busy nightlife street, but the room was very well insulated from street noise and quite comfortable.

    Stayed in November 2022

  • Reviewed: 22 November 2022

    10
    as much as I like the hotel but I won’t go back again as the stress very dirty,bad smell and trash alongside of the stre
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    bad smell in the room

    clean and friendly staffs

    Stayed in November 2022

  • Reviewed: 22 November 2022

    8.0
    sure to stay at surestay again
    • Business trip
    • Group
    • Superior King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    nothing

    love location & staff like overall atmosphere

    Stayed in November 2022

  • Reviewed: 19 November 2022

    9.0
    Hotel nice but street very dirty. I won’t go back there again.
    • Leisure trip
    • Couple
    • Executive Room
    • Stayed 2 nights
    • Submitted via mobile

    When I checking in the room was ok. I went out then back to the room in the evening.The room was very smelly, I let the hotel know that the room was smell,they went up the room spray air freshener the smell still there.

    Should be more options for breakfast and milk for vegan people

    Stayed in November 2022

Showing 1 – 25

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