There isn't clear transparency on billing, if you ask to bill in local currency they will use a higher conversion rate than Google. We had some issues with our billing and got up charged quite a bit from the price we booked at but the staff did what they could to assist us. It was also fire season so smoke pollution was a little rough.

Breakfast was good would have preferred a few more vegetarian options of the meat ones. Staff was very nice and helpful. They were accommodating of adding another guest to the booking. Easy booking of tours, really enjoyed the pool and was cleaned regularly

Stayed in April 2024

The rooms had very few plugs and the ones that were there were difficult to use. We didn't come to watch TV, but the channels were not clear at all and so we didn't even bother trying to watch. The cleaning staff did not do a great job of cleaning the rooms, even though there wasn't a great deal to do anyway.

The Breakfast was superb. Both the breakfast area and the food was great. The hotel is located within walking distance of the main Luang Prabang attractions. Our room was large, comfortable and quiet. The staff were very friendly.

Stayed in February 2024

Staff was very friendly and accommodating but only a few staff members spoke English which made it difficult to communicate at times. I did not eat at the hotel, although the menu looked great the prices were more than expected and I opted for more authentic meals in town. Location was very nice and quiet but a 20min walk to the town which was inconvenient at times.

The hotel is absolutely stunning, beautiful gardens and pool area. The rooms are very spacious, serene and clean. The evening turn down service is excellent.

Stayed in October 2023

We had one lunch at the hotel which was really tasty. But otherwise we ate out as we felt the prices in the restaurant were too expensive.

What a wonderful hotel, it was like stepping back into the past. Full of charm and atmosphere with beautiful grounds and a fantastic pool. My suite was just fab - incredibly comfortable, with everything you need and really effective aircon. It was great having breakfast on the verandah of the main building each morning - also very tasty. And the bar was a particular highlight of our visit - cozy and stylish. There were very few people staying during our visit - hopefully that was because it was low-season, because this really is a special place to stay. It's a little bit away from the centre of town, but that made it really peaceful and relaxing. The staff were terrific - incredibly helpful and kind. Many thanks to them for such an enjoyable stay!

Stayed in October 2023

On booking they said they had free airport transfers. Not only did they not honor this but when we tried to contact them we got no response. On booking they, also, stated that the onsite restaurant was open for breakfast, lunch and dinner. The restaurant was not open for dinner. There were some stains on some of the furniture.

The rooms were big and spacious. The grounds were beautiful.

Stayed in July 2023

Free of cost shuttle bus times to village center and back to hotel limited in between 17:00 to 20:30 or by addition fee per person of 5 USD per way. There is free of charge bicycle services available however that is not convenient for everyone. Shuttle bus need to be requested over line or what’s up. Response or confirmation needs to be improved. We waited for pick up at airport for more one hours and just when local person called the hotel we got confirmed that bus is on the way. We had another insufficient response for village to hotel return shuttle bus request where we after multiple requests received a confirmation.

Clean and comfortable rooms. Friendly and helpful staff. Delicious breakfast.

Stayed in September 2023

Very nice hotel.

Stayed in August 2023

Unfortunately my husband got food poisoning from the hotel and spent 3 of our 5 days in bed or in the bathroom. The hotel forgot to book our pickup car at the start of our trip which started things off on a negative. The wifi was sketchy, the bathroom flooded every time you took a shower because the drains were slow. Overall not the 5* experience we were hoping for or that the price suggests. I’m sure this hotel was fantastic in its heyday but now it’s dated and tired.

The property has been styled in keeping with an old colonial style and the gardens are beautifully landscaped, but sadly it seems like this hotel has never fully recovered from covid. The staff were friendly but clearly bored and under trained. The beds were super comfortable and breakfast was nice.

Stayed in April 2024

The old fashioned feel of the hotel

Stayed in February 2024

N/a

The grounds were really beautiful and you feel like you’ve gone back in time. The pool is enormous and very appreciated after a day in the sun! Incredible breakfast - we felt so spoiled! Finally, the staff were all really kind and helpful and made us feel very welcome. Special shoutout to TK at the front desk who helped us organise all of our tours - it was really well managed and we had a great time - and also to La the supervisor who ensured that we were very comfortable whilst at the property. I would recommend staying here if you go to Luang Prabang.

Stayed in January 2024

The over head shower needs maintenance.

The historic French colonial ambiance worked perfectly. The room was spacious and a great place to comfortably and quietly unwind after a busy day.

Stayed in December 2023

Just a little remote from the center (the free shuttle is great but still not enough), but that is also the price for silence.

Great colonial property in a peaceful garden, magnificent swimming pool, and excellent smiling helpful staff.

Stayed in December 2023

Wish we had been told that breakfast included in room rate.

Very comfortable room in pleasant gardens. Nice restaurant.

Stayed in October 2023

The hotel is next to a very noisy street. Traffic can be heard throughout the whole day. At night, the restaurant across the street runs high volume music.

The rooms are large and well equipped.

Stayed in November 2023

Need a tiny bit of grooming

Great people…. Quaint and beautiful

Stayed in October 2023

Everything beside the rooms ! I have a glass of watermelon juice in the room since checked in and it stays there until I checked out! The hotel on it own is very beautiful but sadly lack of maintenance. Toilettes at the pool was extremely dirty. They should have just locked it down. Pool towels have holes and stains on every single one of them. A towel hanger in my room was broken in front of the housekeeping and they just put the broken piece there without fixing anything. First use of toilettes it was broken. We called and they send some one to "fix" it. 2 uses later, it was broken again and it kept going on like this until our 4th call. I told them we can not call each time we need to use toilettes and they needed to really fix this problem after that it was fixed! Our room is in the main building. We can hear the karaoke bar close to the hotel very loudly. If you do not need to sleep before 11 pm it would be fine... They service is hard to discribe. The staff are kind and helpful but they do not understand what you say or they are just not trained to work in a five stars hotel. We had lunch there once. The food was tasty but very very overpriced comparing to other very nice restaurants in luang prabang. I asked if the orange juice is fresh before order and got told that it is not because it is TOO expensive. By the way the room cost over 200€ per night! They have big management problem. We did not even see a manager there. Good comments on googles are not even from guests. Negative comments never been answered. By far this is my worst experience in hotels ever. 5 stars is such a joke!!

The rooms are beautiful

Stayed in November 2023

The menu for lunch/dinner was a little disappointing. Not much choice and pretty overpriced. There are a couple of authentic Lao restaurants within easy walking distance of the hotel (a hot pot restaurant right opposite for example) which offer great food at a far cheaper price.

Absolutely beautiful hotel in Luang Prabang which was the perfect ending to our 12 days in Laos. Hotel was in a great location just outside the historic centre but the hotel runs a regular, free shuttle bus service into the town. Room was very spacious with everything I needed including a big comfortable bed and terrace. All the staff here were lovely; very friendly and helpful. Cocktail bar was beautiful and has a buy one, get one free offer during happy hour. Pool was stunning too. Good breakfast.

Stayed in October 2023

There are rats in the room

Stayed in October 2023

The pool water temperature was too high otherwise every things are fine especially the staffs and manager they are very professional, the only thing that needs to be done is cool down the pool water

The breakfast were good but not much choices

Stayed in July 2023

It might sometimes be a little difficult to communicate with the staff because of English but with some patience we get there !

The property is amazing. Everything is perfectly clean and the rooms are very spacious. The staff is always ready to assist you and the service at the restaurant was outstanding.

Stayed in July 2023

It is very pretty, the rooms are a beautiful . The staff is excellent. At night the room service made up the room the second time , prepared the mosquitoe nets , closed the windows … we loved everything about the stay

Stayed in July 2023

Could not find fault with anything. Staff so welcoming and helpful. Wonderful property.

Breakfast was delicious. Coconut porridge is a must. Had stayed there in 2019 and it had closed due to Covid.Reopened now and even better. Terrific staff. Stunning old colonial house with atmospheric bar/library. Wouldn’t hesitate to stay again. Spacious rooms with every amenity.

Stayed in March 2023

The property is slightly out of town but that gave it the tranquility but as previously mentioned there is a very good shuttle service whenever you need it and we borrowed bicycles too.

Everything about this hotel is exceptional! We stayed 5 nights and could have stayed forever! The staff, rooms, food, comfort, swimming pool was second to none. Fabulous! Somphone looked after us at breakfast very well and couldn’t be more helpful.

Stayed in January 2023

We really felt that the staff worked very hard to smoothly and efficiently make our stay the best one ever. We visited during their soft opening, and even though we expected some hiccups, we didn’t experience any. The staff really went out of their way to make sure we were comfortable and happy. We would love to visit again!

Stayed in December 2022