The hotel is not a real 4 stars hotel (maximum 3), the rooms are not refurbished, everything is old and dusty, the breakfast is basic, the walls are very thin, so you hear all the cleaning process each morning on the hall. Also they will knock at the door every 15 min in the morning to do their job as soon as possible

The location was calm and easy to access, the hotel has an outdoor pool and some sport options. The staff is nice and willing to help

Stayed in August 2022

Much of the following is due to hotel management, not staff on the floor: The carpet in 510 was filthy, the bathroom not clean, the room stank of smoke, but I could move into a cleaner room. The onsite cafe is not very inviting but staff are friendly and try to help with what they have, eg instant cappuccino instead of coffee machine. There are no fly screens. The visitor carpark is very littered with rubbish. The corridors sometimes smelled like smoking lounges. The dead little cactus on one of the tables near reception should be put out of its misery. The 4-star rating is not comparable with a 4-star in a country with a healthy economy.

Most staff was very friendly and try to help as much as they can. The valet staff for the visitor carpark was very very friendly and helpful, one even made us a Lebanese coffee before the cafe opened. Room size is okay. The second room I could move to was cleaner than the first one and may pass as 4-star apart from the carpet. The terrace pool is good. The common areas appear clean and maintained apart from some small things. The rooms have functioning laptop safes. The fridges are clean. The bed was comfortable. The AC worked well. The hotel appears to have a generator because the constant power outages only lasted a few seconds to a minute. Hotel accepts international Visa cards. In the current economic situation the hotel is probably a good choice. Pain d'Or bakery and Sea Sweet pastries are in walking distance.

Stayed in July 2022

I was put on a high floor following my request to be in a quiet area which was great but unfortunatelyI had noisy neighbours and it was a room with a connection to another room which did not help with the noise level.

The staff was the highlight of the stay

Stayed in December 2021

It's not the hotel's fault, but when requesting a rideshare or getting a ride back to the hotel using google maps, half the time the navigation takes you to the street behind the hotel, which causes a 5-7 min delay. To avoid this, there is a bakery shop 150-200 feet away, use that as your pickup/drop-off point.

Check in process was easy, parking was safe and plenty. The room was large and I had no issues with the water pressure or temperature. I'm glad parking was included in my rate.

Stayed in January 2024

Excellent

Stayed in September 2023

The Wifi is very bad I did not have connection for the one night stay . Bathroom was not clean and coffee cup was not washed . Room AC is portable and very loud

Location

Stayed in August 2023

the location is extremely bad, the swimming pool os sooo crowded all the day because of the day use offers so you as a hotel guest will be hard to use or enjoy. the internet is weak and slow. no view. furniture is very old and bad. washroom is very old.

stuff are helpfull

Stayed in June 2023

Good staff and very kindness, but rooms was low thickness and noise was very high. location was very far away from city center. cleanness was acceptable.

Stayed in January 2023

perfect gym

Stayed in March 2023

The sound of the elevator is too loud and I couldn't sleep all night because of it and because of the sounds of the room service stuff opening every time their room.

Stayed in January 2023

Very clean room and comfy bed.

Stayed in June 2022

Nothing

Stayed in July 2022

Restaurant and bar facilities should be improved

Stayed in June 2022

I had an appointment at the German embassy and got a non-refundable deal for 70$ since the hotel is close to the embassy. Later on, I discovered that the German embassy is at a different location. I wrote an email to Cosmopolitan hotel asking them if they can kindly refund my deal. They refused and charged me the complete cost from my credit card. Now, I won't consider this hotel for any future stays no matter what. I really hope they had some flexibility since it was a reservation by mistake. Anyways, I got a better room with half the price at Plaza hotel. So, I'm glad I didn't have to visit it in the first place. I understand that the deal was non-refundable, but I talked to them early enough to cancel, they could have at least charged me for half the cost or something like that, since I already told them that the booking is canceled, and gave them enough time to find someone else for the room. Worst booking I ever made so far!!! I hope I don't deal with similar hotels in the future.

Stayed in December 2021

There are no comments available for this review

Stayed in November 2023

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Stayed in February 2023

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Stayed in December 2022

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Stayed in December 2022

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Stayed in November 2022

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Stayed in July 2022

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Stayed in May 2022

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Stayed in September 2021

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Stayed in October 2021

There are no comments available for this review

Stayed in September 2021