1 Anse Chastanet Road, P.O. Box 7000 Soufrière, Saint Lucia
#19 of 27 hotels in Soufrière
Guests' ChoiceBased on 34 hotel reviews
8.8Cleanliness
9.2
Comfort
9.4
Location
9.3
Facilities
9.2
Staff
9.0
Value for money
8.0
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 23 December 2023
Amane
United StatesIf we have to find negatives, a road to get to the resort is in a terrible condition. We heard that this is a way to make the beaches inaccessible to non guests (apparently, all beaches in St Lucia are public) and to keep resort guests trapped within the resort. Also, mosquitoes are nuisance.
Absolutely fantastic beaches and surroundings that make all sorts of water and land activities possible. We loved that the resort did not put any music on the beaches. Above all, the staff at the resort and scuba center were just amazing!!
Stayed in December 2023
Reviewed: 19 December 2023
Kristýna
SwitzerlandStaff at the beach bar can get tired if you order too much
Great food and location
Stayed in November 2023
Reviewed: 9 December 2023
Kristýna
SwitzerlandStaff at the beach bar get little grumpy if you have all inclusive and order too many times a day, it's not possible to borrow a kayak and go beyond the main beach sea area
Amazing location which allows for snorkeling above the coral reefs, majority of the staff was very friendly, great food big culinary experience
Stayed in November 2023
Reviewed: 26 November 2023
Ian
United KingdomMore storage for clothes in the room would have been useful. The omission of a pool is obviously a part of the concept but we would have liked the choice of using one.
Food was good, the service was excellent. The staff were friendly, professional and efficient. They were proud of their resort and made us feel very welcome. The location was spectacular.
Stayed in November 2023
Reviewed: 15 July 2023
Joanne
United Kingdomfelt a little impersonal / over commercialised No effort made whatsoever if you are celebrating a special occasion - not even permitted to reserve a nice table due to the first come first serve policy( unless you pay ludicrous amounts for private dining / jade mountain upgrade) which means having to cut the day short to get to dinner by 7pm or risk turning up with no decent tables ( or even any table available on creole night which is shocking as management should be able to work out how many guests are staying and therefore how many tables required !) Excursions more expensive than other resorts Not enough storage in room
Stunning location, good food, variety of activities. Fact they kept non residents away from main beach area
Stayed in July 2023
Reviewed: 24 November 2022
Jacqueline
United KingdomExcellent food choices.
Stayed in November 2022
Reviewed: 14 May 2022
Michael
United StatesSome of the staff have an attitude problem. Major problem was transfer to Castries, expressly told management that I couldn't taking pounding in a small boat. Said no problem. Time for departure comes they have a small local taxi that pounds in the waves. You can use your emanation to figure how that went.
Food was very good, beach was wonderful may need water shoes for entry as small rocks bear shore. Dive shop on site. You definitely get a workout up and down all the stairs which is good.
Stayed in April 2022
Reviewed: 24 October 2021
Catherine
United KingdomFor us nothing.
Setting and tranquility. Individuality, Amazing staff who were always happy to help. We felt very safe which is important at the moment. Everything was well organised without being overly intrusive. Normally we like to travel independently wherever we are on holiday, but realising that it would probably not be possible at the moment we chose Anse Chastanet as we had visited before and knew it was somewhere we could happily spend a couple of weeks.
Stayed in October 2021
Reviewed: 29 September 2021
Lisa
United KingdomOur Deluxe hillside room (14B) overlooks the road, as the room is open on one side each morning around 7am we would be woken up by the shuttle bus and other guests walking and talking down to breakfast. Also, we got engaged on the trip and my fiancée arranged the perfect proposal through the resort, so they knew about it, but didn’t offer us a congratulatory glass of bubbly - you have to pay for everything yourself here! For comparison, we went up to Jade Mountain for my fiancees birthday dinner the night before and we’re showered with champagne on arrival, chocolates and dessert by our fabulous server (Ned)! Didn’t ruin the experience at all, but was noted.
Beach is amazing, best snorkelling in the carribean right off the beach. The water sports facilities are great and are included in your stay. Food is really good here too, a little pricey (as per the carribean). Staff are mostly really attentive and helpful. Our room was upgraded to a hillside Deluxe, which was amazing, I’d definitely book this type of room next time! There’s also a shuttle that runs upon request and will take you up and down the resort as the steps to the beach can be a little exhausting. The resort offers lots of excursions and trips - we did the sunset cruise on the SuziQ sailing boat and saw pilot whales. On our last night, we saw some baby turtles hatch on the beach and scramble towards the ocean! Overall, a truly memorable and special stay. We got engaged here so will absolutely be returning for anniversaries! ❤️
Stayed in September 2021
Reviewed: 6 September 2021
Robert
United KingdomThe mosquitos can be a bit hungry - but its a small price to pay for such a beautiful environment!
Beautiful location, scenery and beach are just stunning! The food is really good - and the variety on offer is exceptional. Would highly recommend this place;
Stayed in August 2021
Reviewed: 11 July 2021
Glover
United StatesMost of the guest rooms do not have AC. While we love the "open air breeze" concept, it simply does not create a cool room. We were sweating every night going to bed which is not pleasant. The ceiling fan does little. I hope the hotel invests in putting AC in each room because it's needed. The meal plan was more expensive than other Caribbean resorts and we felt like we overpaid. The food was delicious at the beach restaurant but the Tree House restaurant didn't meet expectations. Most of the dishes had too many competing flavors. The Indian restaurant is fantastic and we ended up eating there every other night.
The ambiance of the hotel was a magical getaway for our 4-night minimoon. We loved the two beaches and how welcoming the staff were. The beach huts that you sit under created the perfect oasis to shield you from the sun. Immaculate grounds and the views of the Pitons are breath taking.
Stayed in July 2021
Reviewed: 28 June 2021
Thinzar
United StatesCOVID test results didn't come back on time as promised😩
Great location, amazing view of the Pitons, close to beach.. rooms were great..very attentive and friendly staff.
Stayed in June 2021
Reviewed: 15 June 2021
Parthiv
United StatesThe last days breakfast at Jade Mountain they changed chefs. The baked beans tasted as if it was warmed from a can. The day before it was so authentic.
The best is you get gorgeous mountains and excellent beaches all in one!
Stayed in June 2021
Reviewed: 29 May 2021
Ludovic
United StatesNot the resort's fault, but be aware of circulation restrictions: you are a captive (and paying) audience for tours (pricey), and many are not operating (including in the rain forest). There is only one US electrical outlet in the room and it was broken so make sure to bring a type G plug adapter. No pool on the resort.
If I were in the middle of a pandemic, I would want to be stuck at Anse Chastanet Resort. Oh wait, I did! With many restrictions in St Lucia (access to non-hotel beaches or free circulation in towns is not allowed before 14 days of stay as of May 2021), you want your resort you to provide with all that you need. This is one truly gorgeous hotel, with an exceptional location. The quality and niceness of the staff is exceptional (4/guest!). Very cordial reception and thorough public health safety measures in place. We stayed in room 7E, a Hillside Premium Room, with two fully open walls on one of the most amazing view imaginable (see pictures). Large closets, a wraparound balcony, overlooking Anse Chastanet and the Pitons. Little coffee nook with a refrigerator by the balcony. Spacious bathroom, with a huge walk-in shower. Kingsize bed, with a mosquito net and a fan (no AC in the room obviously). The staff uses mosquito repellent incense every night, but the netting is essential. Several restaurant options on the resort, and all are really good. I recommend booking the lionfish 5-course dinner with paired wines; it takes place on the beach: perfect for couples (and helps control an invasive species). You can also reserve lunch or dinner at Jade Mountain, which is a nice culinary experience with exceptional views. The breakfast is very good with a buffet option ($30/person altogether). You can hike around the forest on the grounds with a guide (birds!). You have access to two beaches (sandy, but with pebbles in the water and a fast drop). Anse Chastanet has gorgeous reefs on either side (right side is best) which are perfect for snorkeling (gear can be borrowed). Anse Mamin, is accessible by foot in 15min (beware of falling rocks!) from Anse Chastenet and is more scenic.
Stayed in May 2021
Reviewed: 14 May 2021
Todd
United StatesEverything was great!
The people were so wonderful and the food was great!
Stayed in May 2021
Reviewed: 21 November 2023
Paola
United KingdomAfter a heavy down pour raw sewage was dumped into the Bay Area turning the water visibly brown for the day. Some clearly was from the hotel, the owner should invest in proper waste disposal, the high prices in the resort should accommodate this. I will not be returning
Lovely location, nice beach and good quality food
Stayed in November 2023
Reviewed: 12 November 2023
Michael
United KingdomHotel needs a refurbishment Food not good
Not a lot
Stayed in November 2023
Reviewed: 10 December 2023
Alexandra
RomaniaThere are no comments available for this review
Stayed in December 2023
Reviewed: 13 November 2023
Igor
United StatesThere are no comments available for this review
Stayed in November 2023
Reviewed: 1 November 2023
Andrew
United KingdomThere are no comments available for this review
Stayed in October 2023
Reviewed: 9 May 2023
Abraham
United KingdomThere are no comments available for this review
Stayed in March 2023
Reviewed: 8 May 2023
Randy
United StatesThere are no comments available for this review
Stayed in May 2023
Reviewed: 9 December 2022
Owen
United KingdomThere are no comments available for this review
Stayed in December 2022
Reviewed: 13 December 2021
Maggie
United StatesThere are no comments available for this review
Stayed in December 2021
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