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Reviews of Hotel Cloud 9 Negombo 3 stars

33/1, Cemetery Road, Kudapaduwa, 11500 Negombo, Sri Lanka

#44 of 112 hotels in Negombo

Guests' Choice

Review score

Based on 475 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.4

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.6

  • Free WiFi

    6.7

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Showing 76 – 100

  • Reviewed: 10 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room with Pool View (Free Airport Drop-off)
    • Stayed 3 nights
    • Submitted via mobile

    We liked everything about the property, we just didn’t like the city.

    Very friendly staff. Very good breakfast. Comfy beds. Good bathroom. We liked that there was a TV. There was no problem with early morning airport pickup. Top.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    7.0
    Oke stay
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Pool View (Free Airport Drop-off)
    • Stayed 2 nights
    • Submitted via mobile

    the toilet/bathroom smelled terribly. old towels, clean of course. breakfast was very simple, you get a standard breakfast.

    it was an okay stay. We stayed here (2 nights) to recover from our flight with a 3 year old child. don't expect much from it, it's basic. the owner is very nice and involved.

    Stayed in August 2023

  • Reviewed: 26 August 2023

    7.0
    Mostly great but a big but...
    • Leisure trip
    • People with friends
    • Standard Twin Room (Free Airport Drop-off)
    • Stayed 1 night
    • Submitted via mobile

    I don't appreciate that when checking in a staff member tries to sell me a tranfer for three times the cost of an uber/pick me, with the excuse that after 9-10 pm there are no drivers (lie)... I can take this behaviorus from random tuk tuk driver, but a member of staff of a hotel where I'm staying... Not really nice and behaviours like this reflect on the hotel...

    The hotel and facilities are modern and nice. Rooms are spatious and generally comfortable. 95% of the staff professional and friendly.

    Stayed in August 2023

  • Reviewed: 17 August 2023

    8.0
    Short stop!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Pool View (Free Airport Drop-off)
    • Stayed 1 night
    • Submitted via mobile

    A great place to stay for a night before flying. Friendly staff and good room/pool.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    9.0
    Great place after our flight
    • Leisure trip
    • Couple
    • Deluxe Double Room with Pool View (Free Airport Drop-off)
    • Stayed 1 night
    • Submitted via mobile

    Great place close to the beach. Really helpful and friendly hosts and a nice pool at the accommodation.

    Stayed in August 2023

  • Reviewed: 8 August 2023

    7.0
    Ok for a short overnight stay
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Pool View (Free Airport Drop-off)
    • Stayed 1 night
    • Submitted via mobile

    We arrived at night, there were loads of mosquitoes in our rooms. It was not cleaned well, my windows, floor was dirty and no hot water. I think it needs a good clean in general.

    Breakfast was served on a nice rooftop dining area and it was freshly made to order. Kind night guard who gave us a an electric mosquito racquet to use. Good for those who just need a bed to overnight and it does have a good breakfast.

    Stayed in August 2023

  • Reviewed: 5 August 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 1 night

    I recommend this place

    Stayed in August 2023

  • Reviewed: 30 July 2023

    8.0
    Good quality for quite low price rooms.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Pool View (Free Airport Drop-off)
    • Stayed 1 night
    • Submitted via mobile

    Noise of other guests , banging doors etc.. on corridor are very audible. Lighting in rooms can be cosier

    Manager Amil is super friendly and sympathetic, honest and humble and ihelpful. Early check-in was made possible. Dinner (red snapper) was excellently spiced and came at low cost, good communication and help about everything, good quality place for this price category.

    Stayed in July 2023

  • Reviewed: 29 July 2023

    9.0
    Nice place for a couple of days
    • Leisure trip
    • Couple
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 3 nights
    • Submitted via mobile

    The restaurant is a bit overpriced

    The place is really nice and staff super helpful

    Stayed in June 2023

  • Reviewed: 22 July 2023

    8.0
    Great quiet place not far from busy beach strip with friendly staff
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Pool View (Free Airport Drop-off)
    • Stayed 2 nights
    • Submitted via mobile

    Great swimming pool, very friendly staff

    Stayed in July 2023

  • Reviewed: 21 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 2 nights

    Nothing

    Clean, comfortable & spacious rooms with great AC. Lovely pool. Very nice breakfast. Great place to relax before flying home. Staff friendly & helpful. Free airport transfer a real bonus!

    Stayed in June 2023

  • Reviewed: 18 July 2023

    8.0
    Goed voor kortverblijf
    • Leisure trip
    • Couple
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 2 nights
    • Submitted via mobile

    Room and sheets could be cleaner. Afterwards there was a problem with the payment, owner made us feel like we were unfair, but they made the mistake.

    Super friendly staff. Super helpfull! Especially the guy from breakfast/desk. Thank you!!!Tasty breakfast. Good bed, and nice pool

    Stayed in July 2023

  • Reviewed: 8 July 2023

    7.0
    For a night’s stay
    • Leisure trip
    • Family with young children
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 1 night
    • Submitted via mobile

    Rooms; dirty sheets. Wine bottle used as water for refilling (tacky). Blinds broken. Toilet paper holder broken., list goes on. These are easily fixed maintenance issues.

    Staff very helpful and friendly. Great for a night’s stay before/after a flight as it’s proximity to the airport. Pool is great and a good size. Rooms needs maintenance but then again it’s very reasonably priced.

    Stayed in July 2023

  • Reviewed: 2 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 1 night
    • Submitted via mobile

    We had 2 rooms and checked in by 9.00pm. The place seemed deserted without lights and only security guard who checked us in, handled luggage, took payments, assisted in any way possible. Toiletries were half used or opened before we checked in and rooms had only a soap bar and a bottle of body lotion. Lot of mosquitoes at night. You could see swarms flying in room as we left room open for few seconds. Do not leave door open was what the guard informed us later but too late. First room was dirty in terms of floor and bathroom. Second room had blood stain on bedsheet and blankets possibly due to huge mosquitos which may have been swatted by previous guests staining the blankets, which went unnoticed by the housekeeper when cleaning the room, it was replaced by the guard. There was no hot water in second room and we had early checkout so didn't have time to wait for the staff to fix the problem.

    The rooms were good enough to sleep for the night especially if you have a early flight. The free included airport drop off made it hassle free.

    Stayed in July 2023

  • Reviewed: 17 June 2023

    9.0
    Nice place to start our trip in Sri Lanka!
    • Leisure trip
    • Couple
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 2 nights
    • Submitted via mobile

    The pool was very nice, helpful staff, possible to buy dinner and beer

    Stayed in June 2023

  • Reviewed: 3 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Pool View (Free Airport Drop-off)
    • Stayed 1 night

    in the room

    Stayed in June 2023

  • Reviewed: 3 June 2023

    9.0
    I would recommend this hotel as a quiet oasis while you are travelling
    • Leisure trip
    • Couple
    • Deluxe Double Room with Pool View (Free Airport Drop-off)
    • Stayed 1 night
    • Submitted via mobile

    really lovely location down a quiet lane, but close enough to walk to most things. The pool was a welcome addition in a really hot day.  The manager went out of his way to assist us with everything we needed including airport transfer and spa experience.

    Stayed in June 2023

  • Reviewed: 3 June 2023

    9.0
    excellent value for money, very comfortable and clean room
    • Leisure trip
    • Couple
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 1 night
    • Submitted via mobile

    nothing

    clean and spacious room with a very comfortable bed, large tv with loads of channels. nice swimming pool and friendly staff

    Stayed in June 2023

  • Reviewed: 30 May 2023

    8.0
    Good for one night before leaving
    • Leisure trip
    • Couple
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 1 night
    • Submitted via mobile

    There are plenty of mosquitos and some other bugs.

    The free drop off is convenient and worked well. The pool area is nice. It’s a good value for money!

    Stayed in May 2023

  • Reviewed: 28 May 2023

    9.0
    Superb
    • Business trip
    • Family with young children
    • Standard Twin Room (Free Airport Drop-off)
    • Stayed 1 night
    • Submitted via mobile

    Customer service

    Environment

    Stayed in May 2023

  • Reviewed: 24 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 1 night

    Very noisy. The reception desk was very close to our room and it was not so well for sleeping there.

    We only spent 1 night there before flying home. They offered complementary airport drop which was the best option for us. The staff was very nice. We just went there and sleep a few hours... :)

    Stayed in May 2023

  • Reviewed: 21 May 2023

    7.0
    Good for a short stay
    • Leisure trip
    • Solo traveller
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 1 night

    Cleaning has some room for improvement.

    The hotel is good for a short stay. I arrived in late afternoon, used the pool, went for a walk and then took a nap before heading to the airport. Their shuttle was on time (and free of charge). The staff was polite.

    Stayed in May 2023

  • Reviewed: 11 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 1 night
    • Submitted via mobile

    They didn't have option of dinner in their restaurant.

    It's near to airport and best thing is free airport pickup and drop.

    Stayed in May 2023

  • Reviewed: 9 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room (Free Airport Drop-off)
    • Stayed 2 nights
    • Submitted via mobile

    there was black fungus on the top of our bathroom the pool was unusable, water was green and looked very dirty

    Free airport transfer good value for money for the room free water

    Stayed in May 2023

  • Reviewed: 24 April 2023

    9.0
    Fabulous location, we snorkeled with sea turtles right from the hotel’s beach.
    • Leisure trip
    • Family with young children
    • Standard Twin Room (Free Airport Drop-off)
    • Stayed 2 nights
    • Submitted via mobile

    Outstanding service from employee Samira, very helpful and friendly and service minded throughout our stay.

    Stayed in March 2023

Showing 76 – 100

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