Pinnawala,, 71100 Pinnawala, Sri Lanka
#7 of 13 hotels in Pinnawala
Guests' ChoiceBased on 562 hotel reviews
8.2Cleanliness
8.2
Comfort
8.3
Location
9.5
Facilities
8.1
Staff
9.0
Value for money
8.4
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Sajith
Sri LankaNot enough tea bags were there for two persons.TV was not functioning initially.
Nice location and comfortable rooms
Stayed in May 2024
Reviewed: 20 May 2024
Fulco
NetherlandsThe room was rather small and I did not have a river view which I would really recommend. The WIFI was very slow and overall the hotel is a bit run down.
the hotel is at an excellent location. You can see the elephant from the breakfast area and from the pool. The breakfast was great large selection from the buffet with friendly staff.
Stayed in May 2024
Reviewed: 18 May 2024
Indika
NorwayWe had a few options for dinner. It is better to have more options.
We like the breakfast they offered. The view seen from the balcony is excellent. Convenient parking place.
Stayed in May 2024
Reviewed: 13 May 2024
Svetlana
RussiaExpensive dinner, but tasty.
Good location, good breakfast, good stuff and good swimming pool
Stayed in May 2024
Reviewed: 13 May 2024
Pejcic
SerbiaCould be cleaner
Phenomenal location with amazing view, you get to see, ride, pet the elephants. Breakfast was very good and stuff very kind. Okay for short stay.
Stayed in May 2024
Reviewed: 30 April 2024
Denitsa
BulgariaThe pillows are a little bit uncomfortable.
The location and the stuff are great, especially Mohammad. Everyone is very helpful. Very good breakfast and pool with nice view.
Stayed in April 2024
Reviewed: 28 April 2024
Hathurusinghage
United KingdomGreat Location and Very helpful Staff
Stayed in April 2024
Reviewed: 20 April 2024
Philip
Sri LankaExcellent location with very friendly staff. Especially Shalika on reception
Stayed in April 2024
Reviewed: 14 April 2024
Sellathurai
Sri LankaRiver View
Stayed in April 2024
Reviewed: 11 April 2024
Mohamed
QatarBreakfast quality not good
Best place to watch elephants River view and nice staff and good housekeepers
Stayed in April 2024
Reviewed: 9 April 2024
Jeneish
KuwaitNot very clean.
It's nice to see elephants up close and lot of activities related around them.
Stayed in April 2024
Reviewed: 30 March 2024
Savindi
Sri LankaPool side clean oa bit less
Staff is very friendly, food is good
Stayed in March 2024
Reviewed: 28 March 2024
Alice
New ZealandThe pool was lovely but a little dirty. A little dated but didn’t bother us. The staff and location made the place
Incredible location. Staff were super helpful and lots of smiles. Loved our children which was lovely. A little dated but Very comfortable
Stayed in March 2024
Reviewed: 28 March 2024
Noel
MaltaExcellent location, very good facilities, nice staff and breakfast
Stayed in March 2024
Reviewed: 23 March 2024
Martin
SpainSmall area at the pool so not enough chairs.
Nice room with a lovely view of the river. Restaurant was also nice with a view of the river where you can watch the elephants bathe at breakfast. Breakfast choice was good as was the dinner. Staff were very pleasant and friendly. Swimming pool was warm not deep so perfect for us with the river view.
Stayed in March 2024
Reviewed: 7 March 2024
Susan
AustraliaPoor WiFi.
Excellent views of the elephants.
Stayed in March 2024
Reviewed: 2 March 2024
Murray
United Kingdomall ok
view was excellent, clean and OK
Stayed in February 2024
Reviewed: 29 February 2024
Amy
United KingdomSmell in the bathroom
Helpful staff
Stayed in February 2024
Reviewed: 27 February 2024
Alena
RussiaNothing to complain, good value of money
The room was exactly the same like at the image. In the morning we saw elephants swimming right under our window. It was nice morning surprise.
Stayed in February 2024
Reviewed: 20 February 2024
Harold
NetherlandsA dead street which is only busy between 10 and 16.00 pm and then everything closes. All the wining about buying tickets just to enter the street is pathetic and annoying. Hotel is ok but it's more about business then personal hospitality. They cannot charge the restaurant bill on the room so bring cash. Separate businesses with the same owner but no coherence. The garden view is not worth it because you are looking at the street. River view would be the only reason to book. I felt more at home in Pinnawala Villa and restaurant just 50 meter further. You decide.
Clean room
Stayed in February 2024
Reviewed: 18 February 2024
Marianna
PortugalEverything was fine
Stayed in February 2024
Reviewed: 17 February 2024
George
United Arab EmiratesThe property felt as though it was in need of renovation and every extra was chargeable even water with breakfast.
The location was amazing to see elephants and staff were very friendly.
Stayed in February 2024
Reviewed: 16 February 2024
Hans
SwitzerlandWell balanced offer for value. Good situation to see elephants taking a bath in the morning
Stayed in February 2024
Reviewed: 16 February 2024
Hans
SwitzerlandNice hotel with a nice view to the river
Stayed in February 2024
Burgos, Spain
Bischofsmais, Germany
Machu Picchu, Peru
Haridwār, India
Osimo, Italy
Neustift im Stubaital, Austria
Rome, Italy
Luino, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content