125 Richmond Hill Heerasgala, 11111 Kandy, Sri Lanka
#35 of 220 hotels in Kandy
Guests' ChoiceBased on 645 hotel reviews
8.9Cleanliness
9.3
Comfort
9.2
Location
8.5
Facilities
9.1
Staff
9.5
Value for money
8.8
Free WiFi
8.3
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End of dialog contentReviewed: 12 May 2024
Andrew
United KingdomSecond visit our waiter was grumpy and abrupt, a few dishes didn’t arrive at dinner and he seemed put out when we asked where the rest of the meal was, it finally came but the rest of the dinner was finished I didn’t notice it on our first visit as we had such a good time but on the second visit, with the restaurant service issues, we noticed the prices on the menu were lower than the bill, this was because a service charge and tax was added to the menu prices adding an extra 30%+ We haven’t noticed this level of increase any where else, although some places add a service charge, we tip anyway based on service Be careful if you ask the hotel to arrange transport from the train station, we were charged 5000, for some reason they sent a 10 person minibus for 2 of us! On PickMe the same ride was quoted half that at 2500, a nice car for the same trip for 2 of us just cost 800. We’re happy to pay for service but 625% increase in what we needed to pay seemed excessive and disproportionate
Comfortable, lovely staff on our first visit, extra care from waiting staff especially checking the food wouldn’t be too hot for us. Beautiful pool and views, so good we unusually went back
Stayed in May 2024
Reviewed: 27 April 2024
Ben
United KingdomWe loved our stay here, the staff were amazingly helpful, particularly Gobi and Lahiru who made our stay really special.
Stayed in April 2024
Reviewed: 24 April 2024
Benita
United KingdomDessert and sweet breakfast may need little improvement
We loved the location.. the view was insane. Definitely must stay place in kandy
Stayed in April 2024
Reviewed: 15 April 2024
Raimon
SpainSome noises of dogs outside of the hotel during all night.
Breakfast, hotel facilities and staff service.
Stayed in April 2024
Reviewed: 12 April 2024
Ravit
IsraelArriving at the hotel requires climbing a very steep road. Could be problematic when the roads are wet and slippery.
Spectacular views. Rooms are nice and comfortable. Manicured gardens around them. Wonderful staff.
Stayed in April 2024
Reviewed: 8 April 2024
Palanca
ItalyThe road to get to the hotel is very bad.
Stayed in April 2024
Reviewed: 7 April 2024
Antoun
United Arab EmiratesNothing
Rooms are clean Food is really good with a variety of international and local Staff are always smiling The hotel location is in the mountains with superb view Great value for monwy
Stayed in April 2024
Reviewed: 2 April 2024
Vikki
United KingdomSome of the food could have been a bit hotter.
Lots of choice. Friendly helpful staff.
Stayed in April 2024
Reviewed: 30 March 2024
Amanda
United KingdomNothing
The location is absolutely stunning! Beautiful rooms and so peaceful. Staff attentive and nothing to much trouble.
Stayed in March 2024
Reviewed: 28 March 2024
Josephine
GermanyWe felt the price per night too high in comparison to other Hotels we stayed in Sri Lanka. You could hear everything from the neighbours, not really soundproofed rooms.
Very nice and newly renovated rooms with modern bathroom! We loved the view from the balcony. Good breakfast buffet with a lot of Western and Sri lankan options. Friendly and very helpful staff!
Stayed in March 2024
Reviewed: 23 March 2024
Mark
United KingdomMeals were expensive and it was too far away from town centre
Absolutely stunning hotel with an incredible view and highly attentive and helpful staff.
Stayed in March 2024
Reviewed: 23 March 2024
Kasunabeydeera
AustraliaNothing
We really enjoyed our stay at Fox Kandy. On arrival we were warmly welcomed by newly appointed General Manager, Meyen. Rooms had exceptional views, and they were clean and spacious. Loved the concept of rooms having glass water bottles that are refilled everyday. Environmentally friendly approach to reduce use of plastics. Beautiful and well-maintained gardens. Loved the infinity pool. Pool area is bit small but didn’t bother us as it was not crowded. I find staff are mostly very friendly enthusiastic and helpful. Breakfast and Dinner Buffett are exceptional. Our whole family enjoyed their lovely food. I noticed General Manager Meyen personally supervising dinner buffet and talking to guests. Meyen is a lovely person and I feel we were well looked after. He is also open to feedback and suggestion. I can honestly say this is one of the best hotel experiences I had in Sri Lanka. Thank you !
Stayed in March 2024
Reviewed: 13 March 2024
Dinesh
Sri LankaFood and view
Clean and attractive
Stayed in March 2024
Reviewed: 3 March 2024
Yshadhni
South AfricaThere was nothing not to like about it
The views at the resort were amazing, the room was clean and very accommodating, and the staff were very friendly and attentive to the guests. They made the birthday we celebrated special with a cake and I would definitely recommend this place to others.
Stayed in March 2024
Reviewed: 1 March 2024
Valentina
ItalyVery nice and clean hotel. Beautiful pool with a nice view. Staff was polite and very professional. Large and comfortable rooms. Excellent breakfast with lot of choice between continental and local Sri Lankan food.
Stayed in February 2024
Reviewed: 28 February 2024
Carina
United KingdomDifficult to get to
Staff were very attentive. Stunning location.
Stayed in February 2024
Reviewed: 28 February 2024
Charlotte
NetherlandsNot easy road up there but it’s not an issue
Stunning location on top of the hill. Great views from the pool and the breeze up there was very welcomed!
Stayed in February 2024
Reviewed: 15 February 2024
Kenneth
United KingdomThe hotel was not easy to find, some of the signage was misleading. The roads are not in good condition approaching the hotel. It is worth leaving extra time to get to the hotel.
From the time we arrived we were welcomed by all the staff with open arms. Nothing was too much trouble and the sight of the happy anniversary spelt out in leaves on our bed and two swans made out of towels was a lovely gesture. The food was excellent, the infinity pool was crystal clear and the views were stunning overlooking Kandy.
Stayed in February 2024
Reviewed: 7 February 2024
Mariusz
PolandThe location of the hotel is amazing. The views are wonderful. Very helpful and friendly service. Excellent breakfast. Thank you for a wonderful stay !
Stayed in February 2024
Reviewed: 5 February 2024
Ejb1990
United KingdomShower didn't drain particularly well. Food was at times below average.
Lovely location albeit a bit tricky to get to. We enjoyed the views and the cool breeze! Comfortable room and staff were super friendly and helpful. The pool area was great.
Stayed in February 2024
Reviewed: 4 February 2024
Aaron
AustraliaEverything about Fox Kandy was amazing from the views and the pool to the delicious food at the restaurant. Loved every minute of our stay!
Stayed in December 2023
Reviewed: 31 January 2024
Marta
United KingdomThe room was very spacious, with comfortable bed and great views from the balcony. The grounds are well tended, the pool area has great views as does the restaurant. Hands down the best shower we came across during our trip to Sri Lanka!
Stayed in January 2024
Reviewed: 24 January 2024
Ajith
AustraliaEverything soooo good
Fabulous
Stayed in January 2024
Reviewed: 20 January 2024
Thomas
United KingdomStaff were very attentive, couldn’t have been more helpful and welcoming. Amazing views. Abit of a way out of the centre of Kandy but restaurant onsite was great!
Stayed in January 2024
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